Discover the Best SaaS Resources on SaaS Hub

SaaS Resources

  • Dear SaaStr: What Are Simple Hacks that Salespeople Use to Confuse Customers?

    Dear SaaStr: What Are Simple Hacks that Salespeople Use to Confuse Customers? Well I’m not sure confusing customers so that they buy works, but the one tactic that does is FUD. Fear, Uncertainty and Doubt It’s the process of finding weakness in your competitors, and exaggerating and maybe even a few lies about them to... Continue Reading

  • 5 Interesting Learnings from Freshworks at $800,000,000 in ARR

    So Freshworks started off as a low-end Zendesk competitor (Freshdesk), but relatively early expanded into a broader suite of related products for service and support, and most of its growth today is fueled by its lower-end competitor to ServiceNow, it’s “EX” products.  As you can see below, it went aggressively multiproduct by Year 4: The... Continue Reading

  • Dear SaaStr: How Long Should You Give a New Sales Rep?

    Dear SaaStr: How Long Should You Give a New Sales Rep? The tough truth is from 0.5–1.5 sales cycles. Sales is tough. It’s a lot of Nos to get to a Yes. And while sales is pretty similar in SaaS at a given price point / ACV, different products are still different to sell. A rep... Continue Reading

  • Thoma Bravo: Software Spend Will Grow 19% a Year Through 2028. AI is The Accelerant.

    No one has a true crystal ball when it comes to Cloud spend in the coming years, but the leaders have a lot of data.  Thoma Bravo is one of them.  It’s the #1 Private Equity firm for B2B and SaaS companies and it surveyed 501 Cloud and SaaS buyers. Here’s what it found: Software... Continue Reading

  • Sam Blond + Jason Lemkin “GTM in 2025: How It’s Changed, How It’s Changing, and What Hasn’t Changed (Yet)”

    Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. They did a deep dive looking at top learnings not just from their own ecosystems, but from the top CROs Sam has... Continue Reading

  • The Top 5 Mistakes Founders Make With Their VC Investors

    Dear SaaStr: What Are The Top 5 Mistakes Founders Make With Their VC Investors? In rough order: #1. Hiding Important Things. VCs are wired to take bad news. But not for it to be thrown at them at the last minute: If Times Are Tough — Don’t Hide. Be Present. #2. Not Knowing the Zero... Continue Reading

  • The First Wave of AI and GTM Speakers is Here for 2025 SaaStr Annual, May 13-15 in SF Bay!

    So this year’s SaaStr Annual May 13-15 in SF Bay is going to be bigger, better and even more AI than last year.  SaaStr AI is the theme (not that original I know but), and roughly half our content will be on the intersection of B2B and AI, and half on GTM in today’s world.... Continue Reading

  • The #1 Thing That Makes Enterprise Customers See Value: A Great Dashboard

    At the heart of almost every great piece of software with an ACV of >$50k is a great dashboard How good is yours? — Jason ✨👾SaaStr 2025 is May 13-15✨ Lemkin (@jasonlk) March 30, 2025 Sales still gets all the attention in SaaS, but the best investment you can make today is in your existing... Continue Reading

  • Dear SaaStr: How Long Should a Sales Funnel Take from Start to Close?

    Dear SaaStr: How Long Should a Sales Funnel Take from Start to Close? It depends on your deal size, target customer, buyer, and sales process. There’s no one-size-fits-all answer … but I can give you some benchmarks based on SaaS deal sizes and sales cycles: 1. Small Deals (<$5,000 ACV) Timeline: 14-30 days These deals... Continue Reading

  • How we use automations at ChartMogul

    A little reminder—your sales team has a lot on their plate. You want your reps focused on hunting new business, not manual tasks. The more you can do to make their lives easier, the more they can focus on what they do best: closing bigger, better deals. And that, of course, means more revenue for …

  • Sales and marketing 101 for startups: driving growth together

    When and how to launch sales and marketing is a tough topic for most startup founders. It often means investing a lot of time and money without certainty that it will pay off. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between …

  • A guide to SaaS pricing models

    Pricing a product is tough. You need to maintain healthy margins, stay competitive, and make sure it’s appealing to customers, all at once. And if the product isn’t selling, the first instinct is often to think “the price is too high.” The truth is, the price itself is hardly ever a problem. The issue could …

  • Should discounts be included in MRR?

    78% of SaaS businesses offer discounts, according to a poll by SaaStr. Since discounts are a staple in SaaS, founders often ask, “How should MRR be calculated for discounted customers? Should MRR be reported gross or net of discounts?” Spoiler: I don’t think discounts should be included in MRR, and here’s why. MRR should be …

  • SaaS sales for startup leaders

    You’ve built an amazing product—something you’re genuinely proud of. But now comes the part that can feel a little overwhelming: selling it. For many founders, it’s not just about convincing others—it’s stepping into a whole new role, figuring out what works, and hearing “no” more than you’d like. It’s challenging, no doubt, but it’s also …

  • ChartMogul 2024: Year in Review

    Here are the highlights from the past 12 months.

  • 25 predictions for SaaS in 2025

    2024 was a big year for SaaS with AI in the spotlight and new pricing models shaking things up. What will 2025 bring?

  • How to use kanban for sales opportunity management

    Kanban boards are perfect for managing the sales funnel, but only work if your sales pipeline management and stages are clear and everyone understands them.

  • Our revamped approach to data cleaning

    To generate accurate metrics, you need clean data—here’s how our improved data cleaning features make that easier.

    • An Insider’s Guide to Event Sponsorships (From a Company That Spent $500K)

      When big-name sponsors put their logo on your event materials, they’re essentially saying: “This event matters.” We know this firsthand because event sponsorships have been a big part of our marketing strategy. We’ve spent an estimated $500,000 on them, sponsoring…Read more ›

    • SEO for Financial Services: How to Build Trust and Rank Higher in 2025

      The tactics are broadly applicable, but how you apply them will depend on your business model. A local firm might focus on community-driven content and local SEO, while a digital-first platform might lean into educational resources and national visibility. To…Read more ›

    • AI Makes Up 0.1% of Traffic, but Clicks Aren’t Everything

      As it stands AI traffic isn’t making much of a dent, so is it worth pursuing? Here’s what we know so far… We studied the traffic makeup of ~35K websites, and found that AI sends just 0.1% of total referral…Read more ›

    • Google Is Looking Out for #1. It’s Time You Do, Too

      The other day, Lily Ray (Vice President of SEO Strategy & Research at Amsive) noticed Google had begun surfacing its own storefront for some competitive “Your Money or Your Life” searches. By Google’s own admission, these kinds of “E-E-A-T” sensitive queries…Read more ›

    • Python for SEO, Explained for Beginners

      But here’s the truth: SEO is filled with repetitive, time-consuming tasks that Python can automate in minutes. Things like checking for broken links, scraping metadata, analyzing rankings, and auditing on-page SEO are all doable with a few lines of code.…Read more ›

    • 13 Technical Marketing Skills You Can Learn (Even If You’re Not Technical)

      Not everyone has the luxury of developers, designers, or analysts who can help turn big ideas into reality. Even if you do, you still need to compete for time and help with the rest of your organisation. But times have…Read more ›

    • Search Engine Ads Explained in 10 Minutes (with Expert Tips)

      Search engine advertising involves paying platforms like Google, Bing, or Yahoo to display your ads when people search for keywords you pay for. Unlike organic search results (SEO), which take time to build, search ads appear almost instantly at the…Read more ›

    • How to Create Quality Content (Follow Our 5-Level Framework)

      But what does “quality” even mean? Some people think the Alchemist changed their lives, while others think it’s the worst thing ever written. What’s “quality” to one reader may be complete BS to another. So how do you measure whether…Read more ›

    • My Favorite Wayback Machine Alternatives

      That’s where web archiving tools come in. They allow you to access saved versions of web pages, even if they get taken offline. The Wayback Machine is the best-known option, but it isn’t perfect—it’s slow, sometimes misses snapshots, and doesn’t…Read more ›

    • Best SaaS Solutions for Game Developers in 2025

      Working with limited resources and keeping up with emerging tech are the biggest challenges for game developers today. However, advanced SaaS solutions have opened up new possibilities across distinct categories. These are essentially tailored solutions that can empower game developers to fulfill unique needs and drive impact.  In this blog, you’ll discover the significant benefits

    • 10 Best CRM Software for Small Businesses in 2025 | Free & Paid

      Introduction: Small businesses thrive on strong customer relationships, but managing contacts and sales leads manually can be overwhelming. This is where Customer Relationship Management (CRM) software becomes invaluable. A good CRM acts as a centralized hub to track interactions, automate routine tasks, and nurture leads through the sales pipeline. In fact, 83% of small businesses

    • 7+ Top WhatsApp Alternatives: Secure Messaging Apps for Privacy and Collaboration

      WhatsApp is the world’s most popular messaging app with over 2 billion users globally. Its convenience and ubiquity are undeniable, connecting friends, families, and businesses across continents. So why are millions of users suddenly seeking WhatsApp alternatives? The answer lies in growing concerns over privacy, security, and the desire for more features. In recent years,

    • Amazon Employees: How Many People Work at Amazon? (2024 Update)

      Amazon is one of the largest employers in the world, with a workforce that has grown exponentially over the past decade. But exactly how many employees does Amazon have in 2024? This guide breaks down the latest Amazon employee statistics, historical workforce trends, hiring strategies, and regional distribution. By the end, you’ll know how Amazon’s

    • 10 Top SaaS Trends to Watch in 2025: The Future of Cloud Software

      Curious about what’s next for the world of SaaS? In just the past few years, we’ve watched Software-as-a-Service evolve at breakneck speed, transforming from a neat cloud-based delivery model into an essential driver of business innovation. It feels like every tool — from your CRM to your accounting software — now comes as a service.

    • How to Choose the Right SaaS Tool for Your Business

      Choosing the right SaaS (Software as a Service) tool can make or break a business in today’s digital age. Imagine investing time and money into a flashy new software, only to find your team struggling to use it or it failing to address your core needs. Unfortunately, such scenarios are common when businesses don’t choose

    • Best Zoom Alternatives: Top 11 Video Conferencing Tools for 2025

      In an era of endless virtual meetings, finding the perfect video conferencing platform is key. Zoom may have become a household name, but it’s not the only game in town. In fact, many users are actively searching for Zoom alternatives due to various reasons – from pricing and time limits to security concerns and feature

    • GPT-4.5 New Features: What’s Improved Over GPT-4?

      Explore GPT-4.5 New Features, including its enhanced emotional intelligence, reduced hallucination rates, and expanded knowledge base compared to GPT-4. In this guide, we break down what’s confirmed about OpenAI’s latest model GPT-4.5, how it compares to GPT-4, and what you can expect based on past releases. We’ll use an engaging, conversational tone to answer common

    • GPT-4.5 Release Date Confirmed: Availability & How to Access OpenAI’s Latest Model

      The AI world has been buzzing in anticipation of OpenAI’s next big leap, and it’s finally here – GPT-4.5 has been officially unveiled. OpenAI announced the release of this new language model as a “research preview” on February 27, 2025, confirming the details everyone’s been waiting for​ In this post, we’ll break down when GPT-4.5

      • The Pitfalls of Moving Too Fast in RevOps: Why a Structured Approach is Critical

        Many companies set out to optimize revenue operations with the best of intentions—streamlining systems, reducing inefficiencies, and increasing scalability. However, speed without strategy can do more harm than good. When organizations attempt to overhaul their operations without a clear plan, stakeholder alignment, or transition strategy, they don’t just risk inefficiency—they risk chaos.

      • How to Engage the Modern Buying Committee in 2025

        Ever feel like the list of involved parties when selling continues to grow? Statements like “We’ll need to involve the VP of Finance as well as the Head of Customer Success before determining next steps on our end,” have become increasingly common. Chances are, you’ve heard buyers mention even more decision-makers before a contract discussion begins. 

      • Unlocking AI Success: How To Get Your Data Ready for AI Implementation

        AI has often felt like a looming wrecking ball, poised to change everything overnight. But while Hollywood’s AI is all about robots and dystopias, the real-world version is helping businesses become more efficient, productive, and future-ready. However, AI is only as powerful as the data behind it. To unlock its true potential, organizations must ensure their data is high-quality, clean, and AI-ready. This blog is part of our AI Collection and will walk you through the key steps to achieving AI data readiness.

      • 4 Marketing & RevOps Predictions for 2025

        With every new year comes new technologies to leverage, new ideas to implement, and new visions for what the next 12 months will look like. 2025 is no different, but with seemingly endless possibilities to unlock meaningful growth for businesses, where should businesses focus their energy to differentiate themselves when it comes to marketing and RevOps? We asked three experts what their biggest predictions for 2025 are in a recent webinar on the topic and came away with 4 actionable insights that can help you win this year. 

      • Top Takeaways from the 2024 State of HubSpot Encore Webinar

        The 2024 State of HubSpot Encore Webinar brought together some of the brightest minds in marketing, sales, and operations to dive deep into the challenges, trends, and opportunities shaping the HubSpot ecosystem and beyond. If you missed it—or need a refresher—this post captures the most impactful insights shared by our expert panel.

      • The Ultimate On-Page SEO Checklist

        To really shine on Google and other search engines, it's important to have a content strategy and demand generation plan that focuses on SEO. The aim is to create content that speaks to your audience, answers their questions and guides them to your solutions. Take a look at our top tips to help your content stand out and rank well.

      • State of HubSpot 2024: How the Best Do It Differently

        As the digital landscape continues to evolve at breakneck speed, the question on everyone’s mind at this year’s INBOUND event was: Is inbound dead? Jonathan Burg, SVP of Revenue at New Breed, led a dynamic session on the State of HubSpot 2024, featuring insights from industry leaders facing these shifts head-on. The panel—Sam Jacobs (CEO of Pavilion), Pete Caputa (CEO of Databox), Jill Rowley (LP at Stage 2 Capital), and Beau Brooks (CRO at Teamwork.com)—explored how top-performing companies are adapting and thriving in this ever-changing environment.

      • Lessons Learned from INBOUND 2024

        Each year, HubSpot's INBOUND conference drives conversations and inspires new thinking in the marketing, sales, revenue operations, and customer success world. This year’s INBOUND 2024 delivered once again. As we dive into the key takeaways from this pivotal event, we'll uncover the strategies revenue leaders must adopt, the pitfalls they must avoid, and the opportunities they can't afford to miss.

      • 3 Signs You Need a New Website

        Anyone can build a website, right? Well, technically, yes. But building a great website takes more than a few HTML lessons and a good color palette. From understanding your website goals to putting together an end-to-end conversion strategy (complete with the content to fill the funnel!), building an incredible website takes time and skills. 

      • Aletiq secures $6.5M for its SaaS tool focused on product lifecycle management

        Aletiq raised a €6 million funding round led by Point Nine a few months ago (around $6.5 million at current exchange rates). The French startup is announcing the funding round today. Aletiq has been developing product lifecycle management (PLM) software for manufacturing industrial companies working in aerospace, automotive, electronics, luxury, and more. When you think

      • SmartSuite raises $38M to be the final word on enterprise collaboration

        Three founders who built out one of the bigger startups in risk management are scaling a new company to take on another pain point in the world of work. SmartSuite‘s platform lets teams collaborate on projects, build automations around that work, and search and access work across larger libraries of data spanning a disparate number

      • Comstruct raises $13M to simplify the procurement process for construction firms

        When you think about platforms in the construction industry, chances are the concrete slabs designed to support steel beams and tall pillars will come first to your mind. Munich-based startup Comstruct wants to design a different kind of platform for the construction industry — a software platform. At its core, Comstruct is a procurement platform for

      • Nelly raises $51M to digitalize medical practices across Europe

        Nelly wants to become the biggest fintech startup in the healthcare industry. The Berlin-based startup is already working with more than 1,200 medical practices in a handful of European countries. But there are thousands more that could benefit from an upgrade for their administrative workflows. That’s why Nelly recently raised €50 million in funding (around

      • Bench shuts down, leaving thousands of businesses without access to accounting and tax docs

        Bench, a Canada-based accounting startup that offered software-as-a-service for small and medium-sized businesses, has abruptly shut down, according to a notice posted on its website.   “We regret to inform you that as of December 27, 2024, the Bench platform will no longer be accessible,” the notice reads. “We know this news is abrupt and may

      • Hauler Hero wants to bring waste-management software into the 21st century

        After nearly four years of working in sales at tradesperson software company ServiceTitan, Mark Hoadley (pictured above) was looking for a change and to potentially start something of his own in a similar industry. Hoadley’s brother-in-law and now co-founder, Ben Sikma, was working on M&A in the waste-management space at the time. Sikma discovered how

      • Nuon helps companies deploy their software into their customers’ cloud accounts

        Jon Morehouse launched PowerTools in 2019 to help companies ship static sites and serverless apps to their cloud accounts on providers like AWS and Azure. When a customer asked him if they could use PowerTools to deploy their software into one of their customer’s cloud accounts, Morehouse was skeptical. Morehouse told TechCrunch that after that

      • Stigg makes it easy to change your SaaS pricing

        Stigg (not The Stig, just Stigg) describes itself as “the first scalable monetization platform for the modern billing stack.” There’s a lot going on in that sentence, but what it comes down to is that the startup, which on Wednesday announced a $17.5 million Series A round, helps SaaS companies model pricing, create pricing pages,

      • Volta, a Shopify for B2B transactions, raises biggest pre-seed round of Italy

        Volta, a new startup with a team split between two headquarters in Milan and Paris, has secured a €6 million pre-seed round ($6.3 million) to develop a new vertical software-as-a-service platform focused on B2B sales. In more practical terms, the Volta team pitches its product as an equivalent to Shopify but focused on B2B transactions.

      • Second Chances: The Strategy of Respin Slots

        In the online casino gaming world, innovative mechanics are introduced to improve engagement and retention. Respin slots are one of the latest mechanics to emerge in casino gaming. This mechanic gives players a second chance to boost their incomes on certain spins. While a spin’s result is final in standard slot games, ... Read more The post Second Chances: The Strategy of Respin Slots first appeared on SaaS Metrics.

      • The Internet’s Favorite Jewelry Pieces You Need in Your Collection

        Have you ever wondered which jewelry pieces can instantly brighten your day and add a joyful sparkle to your style? Imagine exploring a collection of stunning accessories that fill you with excitement, radiate charm, and celebrate your unique personality. In today’s dynamic fashion world, the internet is buzzing with incredible finds that ... Read more The post The Internet’s Favorite Jewelry Pieces You Need in Your Collection first appeared on SaaS Metrics.

      • Risk Analysis Displayed Through Real-Time Financial Charts

        Data has always driven risk calculation, with institutions relying on figures to identify the probability of market downturns or unexpected price fluctuations. However, the rapid acceleration of modern technology has drastically changed how this data is presented and interpreted. Real-time financial charts are now indispensable tools that offer clarity, immediacy, and actionable ... Read more The post Risk Analysis Displayed Through Real-Time Financial Charts first appeared on SaaS Metrics.

      • Slot Gacor Hari ini: The Art of Designing Addictive Slot Games

        Slot games are some of the most popular forms of entertainment in the world, both in land-based casinos and online platforms. But have you ever wondered what makes them so irresistibly addictive? The key lies in a delicate balance between art and science. Game developers combine creativity, psychology, and cutting-edge technology to ... Read more The post Slot Gacor Hari ini: The Art of Designing Addictive Slot Games first appeared on SaaS Metrics.

      • Best Low-Code Platform Developers in 2024

        As the demand for rapid application development grows, low-code platforms have become essential tools for businesses looking to streamline their processes and bring innovative solutions to the market quickly. In 2024, several companies stand out as leaders in low-code development, offering robust solutions that cater to a wide range of industries. Here, ... Read more The post Best Low-Code Platform Developers in 2024 first appeared on SaaS Metrics.

      • Key Features of Salesforce CPQ That Outperform Microsoft Access

        Unlock the secrets of Salesforce CPQ's superior automation and integration features that outshine Microsoft Access—discover how it transforms your sales process. The post Key Features of Salesforce CPQ That Outperform Microsoft Access first appeared on SaaS Metrics.

      • How to Improve Your ARPA Metric With Pricing Strategies

        Find out how flexible pricing strategies can elevate your ARPA metric and transform your revenue potential. Discover more inside. The post How to Improve Your ARPA Metric With Pricing Strategies first appeared on SaaS Metrics.

      • What Are the Best Practices for ERP Configuration in Retail?

        Uncover essential strategies for ERP configuration in retail, from team assembly to risk management, and explore how to ensure a successful deployment. The post What Are the Best Practices for ERP Configuration in Retail? first appeared on SaaS Metrics.

      • What Factors Influence the Average POS Merchant LTV?

        Discover how transaction frequency, retention rates, and market competition shape POS merchant LTV and reveal strategies for maximizing profitability. The post What Factors Influence the Average POS Merchant LTV? first appeared on SaaS Metrics.

      • The Internet Needs Less Fighting, More Invisible Subtweets

        I guess we can’t really say “subtweets” anymore because Twitter is now X and tweets are now blandly called “posts.” But we all know in our bones what a subtweet is. It’s a unique description for the subtle shade thrown someone’s way on a text-based social media platform. Someone you know (or hate?) writes about the importance of waking up…

      • Getting Executive Buy-In: How to Tie Audience Research to Business Strategy

        It’s a tale as old as time, or uh… for as long as you’ve been doing digital marketing: You’ve uncovered powerful audience insights that you fully believe will transform your company’s approach, but when you try to share them beyond the marketing team, eyes glaze over. Executives nod politely before steering the conversation back to quarterly targets and sales forecasts.…

      • How to Use Mental Jujitsu to Convince Your Boss/Team/Client to Make the Right Marketing Investments

        “How do I convince my boss/team/client to invest in my audience’s true sources of influence? Especially when those sources are so hard to prove attribution?” Friend, I hear you. So, for this week’s 5-Minute Whiteboard, how about we try a little mental jujitsu to get everyone aligned on the reality of how the modern web works, and how people make…

      • How to Turn Audience Research Into Content Ideas

        If you’ve ever stared at a blank content calendar wondering what to create next, you’re not alone. Even the most prolific writers* sometimes feel like they’re running nonstop on the content creation hamster wheel… even after ideas dry up and writer’s block sets in. But while continuing your creation habit can build momentum, sometimes the best content ideas aren’t hiding…

      • New Research: Google Search Grew 20%+ in 2024; receives ~373X more searches than ChatGPT

        For years, two questions have dominated both marketers’ interest and the media’s coverage of Google Search: Are AI Tools taking market share away from Google? Is Google search growing, flatlining, or declining? I’ve seen wild speculation that Google’s market share is down 5-10% since ChatGPT’s launch, and heard anecdotes across my feeds from people claiming that they never use Google…

      • New Research: How Often Do Americans Search Google? Which Search Verticals Do They Use?

        Last quarter, we published an extraordinary analysis of hundreds of millions of Google searches alongside our clickstream panel partners at Datos (A Semrush Company). That analysis opened many marketers and creators’ eyes to the reality of how people use Google in 2024, i.e. navigational-heavy, and significantly weighted toward the top few thousand queries. This quarter, we’re back to examine several…

      • ROI vs. VOI: Smart Marketers Look Beyond the Numbers

        Most of us default to Return on Investment (ROI) for measuring marketing success. It’s the tried-and-true metric that quantifies financial returns. Money in, money out. But we all know the messy reality of attribution. The prospects who subscribe and unsubscribe from our newsletters, who toss us a LinkedIn like now and then, who eventually Google us one day because they…

      • Unpopular Opinion: Public Relations is the Future of Marketing

        Public relations is a dying trade. Mainstream media has less influence than ever. Pitching for coverage is a thankless, fruitless task. Yeah, well, I think PR is poised for a massive comeback. Here’s why: Traditional media may have less influence, but diverse, distributed sources of influence have never, NEVER held more sway over opinions and buying behavior. The 2.5 hours…

      • Audience Research: The Complete Guide for Marketers in 2025

        We launched SparkToro four years ago with the firm belief that audience research — and the knowledge that the tech giants gather about us — should be accessible to all. In the pre-Musk era of Twitter, when the API was free and available to all developers, we offered a suite of free tools that marketers got a ton of value…

        • 16 Exceptional Benefits of Change Management and How to Implement Key Components

          Photo Attribution: fatmawati achmad zaenuri/Shutterstock.com Most businesses probably realize that change is constant. The question is then, how can these changes be planned for and guided through as smoothly as possible. Well-planned change management strategies can help lower the possibility of difficulties and help bring about streamlined transitions. [More]

        • 30 Excellent Customer Service Values with Examples and Strategies for Developing Your Own

          Photo Attribution: eamesBot/Shutterstock.com At the center of outstanding customer service lie core values that guide interactions with customers and shape the overall service experience. [More]

        • Comprehensive Guide to IT Redundancy and Why It is Essential

          Photo Attribution: elenabsl/Shutterstock.com Most businesses today have become critically dependent on IT systems and their availability. Without systems to provide redundancy and backups, IT downtime could prove very expensive. Large organizations can be looking at costs of up to $1-5 million per hour in the event of system-wide outages. This doesn't include potential penalties or legal fees in case of data breach or otherwise. [More]

        • Top 20 Customer Pain Points with Examples and Solutions

          Photo Attribution: inspiring.team/Shutterstock.com Discovering and addressing customer pain points is essential for any business aiming to excel in customer satisfaction and retention. These pain points include the difficulties and frustrations customers encounter when engaging with products or services. These can directly influence their overall experience and perception of a brand. [More]

        • CX Technology Fully Explained with 18 Innovative Examples

          Photo Attribution: Grinbox/Shutterstock.com Customer expectations continue to change as technology changes. They expect more from businesses. But businesses have the opportunity to meet those demands, and set themselves apart from competitors. [More]

        • 16 Innovative Ways to Use Blockchain in Customer Service

          Photo Attribution: Tun_Thanakorn/Shutterstock.com Technology is shaping customer experiences and brand loyalty. As businesses strive to meet changing consumer expectations, blockchain technology emerges as a powerful tool to support this. [More]

        • 15 Cutting-Edge Ideas for Improving Customer Service in 2024

          Photo Attribution: Creativa Images/Shutterstock.com The world of customer service is constantly evolving, especially given modern technology. With this comes changing consumer expectations. Then, innovation becomes paramount. In 2024, technology, data, and customer-centric strategies converge to shape how organizations approach customer service. [More]

        • The Complete Guide to Customer Service Knowledge Management

          Photo Attribution: 365daysStudios/Shutterstock.com Customer Service Knowledge Management is essential to the smooth operation of any customer service, Customer Experience (CX), sales and account management teams. [More]

        • Automated Self-Service: Fully Explained and 31 Best-Practice Do's and Don'ts

          Photo Attribution: VectorMine/Shutterstock.com Automated Self-Service is quickly becoming necessary for streamlining support processes, enhancing efficiency, and empowering both end-users and support personnel. Unlike traditional support models which rely heavily on human intervention, it uses the latest technologies and predefined workflows to enable users to resolve issues, access resources, and perform tasks autonomously. [More]

        • Two 7.5-Minute Big Ideas Not to Miss at BoS Europe 2025

          Lightning talks are back at Business of Software Conference. They are fast, focused and packed with insights – sharp perspectives from experts, leaving you with actionable takeaways in just 7.5 minutes. At BoS Europe 2025, we’re featuring two standout applications that discusses some of the biggest challenges in leadership and product development. Meet Steve McLeod

        • Beware the Scam: BoS Attendee List is NOT for Sale

          At BoS, trust and meaningful connections are at the core of what we do. We have never and will never sell attendee, speaker or community contact details. Your information is private, and we keep it that way. If you ever receive a message claiming otherwise, it’s simply not true. Red Flags to Watch Out For

        • No One Talks About the Messy Middle – We Do

          The messy middle is where real progress happens, tough decisions are made, and leaders are forged. At this year’s Business of Software Conference Europe, we’re discussing frameworks, strategies, and lessons that help you push through uncertainty and come out stronger. Here’s the full schedule and flow for two days of action-packed learning on 31 March

        • The Conference That Will Change How You Think About Running a Business

          Twice a year, the Business of Software Conference brings together some of the sharpest minds in software, product, and entrepreneurship. But this isn’t just another conference, it’s a place where your assumptions get challenged, your ideas get stretched, and you walk away seeing things in a whole new light. Next in-person conference: BoS Europe 2025

        • The Power of BoS Connections

          At Business of Software (BoS), we believe conferences are about building relationships that lead to significant change, not just for insightful conversations. Over the years we have received many accounts of guests who met at BoS and went on to collaborate and create amazing things. Mark Stephens and Chika Emebo from IDR Solutions, loyal participants

        • Prioritizing Without Losing Your Mind

          You’ve done a mountain of customer research. There’s a million ways the customer is struggling, and discovery and shaping have helped you define the possibilities. But now you’re stuck with the big question: How do you make sensible decisions about what to do when you have too much information? This is where Ryan Singer comes

        • Is Your Growth Hiding a Ticking Bomb?

          What if the growth you’re seeing isn’t as healthy as it seems? Could there be a ticking bomb in your metrics? Are you sure that your users are truly activated, or are they just going through the motions? These questions are at the core of Diego de Jódar’s talk at BoS Europe 2025. Why User

        • Everything You Know About Building a Software Company Is Wrong

          What if everything you thought you knew about building a software company was wrong? What if staying small could be more profitable than scaling?What if traditional hiring practices were holding you back?What if ignoring “best practices” led to your biggest breakthroughs? Mark Stephens, Founder of IDRsolutions, has spent 25 years questioning the rules of software

        • Lightning Talks are BACK

          Remember Lighting Talks? By popular demand… We’re bringing them back for BoS Conference Europe (March 31-April 1). What are Lighting Talks? Why should you consider applying for a Lightning Talk? What makes a great Lightning Talk? How do you apply and how do we select the speakers? What are Lightning Talks? Why should you consider

        • Strategies for Prioritizing Retention in an Acquisition-Focused Sales Environment

          Acquiring new customers is a critical driver of growth and revenue. Marketing and sales teams are structured to generate leads and close deals, keeping the pipeline flowing and ensuring a steady stream of new business. However, too much focus on acquisition can eclipse retaining your existing customers, which is important for efficient growth. Think of

        • Chargebee Tops the Charts: Leading 39 Subscription Categories in G2’s Fall 2024 Report

          We are proud to share that Chargebee has secured the #1 spot in 39 subscription categories and earned 57 badges in G2’s Fall 2024 reports.  This achievement follows our recent recognition as a Leader in the 2024 Gartner® Magic Quadrant™ for Recurring Billing Applications further highlighting our strong partnership with our customers and the shared

        • Accrued Income as a Current Asset: Understanding Revenue Accrual

          Introduction to the concept of accrued income and its significance Accrued income is a fundamental concept in accounting that represents revenue earned but not yet received. This concept is crucial for businesses operating on an accrual basis, as it ensures income is recognized in the period it is earned, rather than when payment is received.

        • How Web Hosting Companies Can Drive Growth with Smart Subscriptions

          Web hosting market revenue is expected to triple by 2028 but staying competitive requires more than just delivering reliable service. To capitalize on this potential, web hosting companies must embrace innovative strategies that strengthen their bottom line and forge deeper connections with their customers and partners. Subscription models are a familiar concept for web hosting

        • The Power of Pause to Retain Subscribers 

          The ability to pause a subscription offers numerous benefits, including increased customer satisfaction and decreased churn. Chargebee Retention enables you to implement this valuable feature quickly and easily, providing immediate time to value and ensuring a customer-centric approach that aligns with the needs and preferences of today’s consumers. Leveraging the pause option can reduce churn,

        • Consumption-Based Pricing: A Strategic Advantage or Hidden Risk? 

          SaaS pricing is always changing, shaped by events like the pandemic, the growing influence of AI, and evolving customer needs. In the past, companies relied on predictable pricing models like flat subscription fees or seat-based charges. These methods were straightforward and easy to manage. Then, usage-based pricing started making waves. By charging based on how

        • 5 Pricing & Packaging Lessons from Phrase’s Growth Journey

          In the competitive world of SaaS, pricing and packaging can make or break a company’s growth trajectory. Phrase, a leader in AI-led translation and localization technology, discovered this firsthand. Its journey offers valuable insights for subscription-based businesses looking to scale. The Phrase Success Story Phrase enables companies of all sizes to manage translation and localization

        • Chargebee expands in Europe with new Dublin office

          We are thrilled to announce the opening of our new office in Dublin, marking a significant milestone in Chargebee’s European expansion. As a leader in subscription billing and revenue growth management, we continue to enhance our presence across Europe, and Dublin’s vibrant tech scene makes it the perfect hub for this growth. With an existing

        • Home Sweet Home, Simplified: HomeToGo’s Swift Integration with Chargebee Redefines Rental Subscription

          HomeToGo, the world’s largest marketplace for vacation rentals, faced a significant challenge when acquiring a new business that required quickly adding subscription service capabilities. With a tight nine-month timeline for full integration, HomeToGo needed an agile partner to help it navigate this new territory. “We had to add a completely new tech capability and revenue

        • How Does Clicky Web Analytics Compare to Google Analytics (GA4)?

          Clicky is a privacy-oriented, GDPR-compliant, and easy-to-use web analytics platform, built to circumvent a needlessly growing complexity in favor of a more streamlined approach to... The post How Does Clicky Web Analytics Compare to Google Analytics (GA4)? appeared first on The Daily Egg.

        • Exactly What to Do in Every Step of an Ecommerce Flywheel

          An ecommerce flywheel is a self-reinforcing loop made up of key business elements like traffic, conversions, and the customer experience, all linked together to fuel... The post Exactly What to Do in Every Step of an Ecommerce Flywheel appeared first on The Daily Egg.

        • 9 Ways To Boost Your Click Through Rate In 15 Minutes

          Click through rate (CTR) compares the number of people who saw an ad, email, search result, video, etc. with the number who actually clicked through.... The post 9 Ways To Boost Your Click Through Rate In 15 Minutes appeared first on The Daily Egg.

        • Google Analytics (GA4) Allows Only 2 Filters—Here’s Why You Shouldn’t Use Them

          In Google Analytics 4 (GA4), you can use Data Filters to include or exclude event data from being recorded by the platform. New data filters... The post Google Analytics (GA4) Allows Only 2 Filters—Here’s Why You Shouldn’t Use Them appeared first on The Daily Egg.

        • 5 Personal Website Examples to Copy + 6 Steps to Make Yours

          No matter who you are or what you do, you should have a personal website.  A personal website is your internet home. It’s the ideal... The post 5 Personal Website Examples to Copy + 6 Steps to Make Yours appeared first on The Daily Egg.

        • The Blog Post Structure That Google (and Readers) Love

          Want to write blog posts that rank well and keep readers engaged? The secret isn’t just in what you say; it’s how you structure it.... The post The Blog Post Structure That Google (and Readers) Love appeared first on The Daily Egg.

        • Ecommerce Trends That Don’t Deserve the Hype (+ 3 That Do)

          Businesses tend to think every ecommerce trend is worth implementing because they’re talked about so often. But if I’m honest, these ecommerce trends are overhyped:... The post Ecommerce Trends That Don’t Deserve the Hype (+ 3 That Do) appeared first on The Daily Egg.

        • Top 20 SaaS Analytics Tools You Can Trust

          We’re breaking down the top SaaS analytics tools into 4 key use cases—so you can mix and match the tools that meet your needs. The post Top 20 SaaS Analytics Tools You Can Trust appeared first on The Daily Egg.

        • Why Most Blog Post Checklists Are Outdated (And What To Do Instead)

          I used over 70 blog post checklists that rank on Google to see how blogging advice has changed over the years and what’s important for... The post Why Most Blog Post Checklists Are Outdated (And What To Do Instead) appeared first on The Daily Egg.

              • From 1 Week to 1 Day: 1818 Venture Capital’s New Spin on Intern Onboarding

                Managing investments in tech startups demands precision. With a portfolio spanning 30 companies, including notable investments like Currensea, Willo, and Sidekick, and 12 successful exits under its belt, 1818 Venture Capital (eighteen-eighteen) was no stranger to pressure. Behind the scenes, their intern onboarding workflows were growing increasingly complex. Relying on lengthy email chains, scattered documents, The post From 1 Week to 1 Day: 1818 Venture Capital’s New Spin on Intern Onboarding first appeared on Process Street | Process & Project Management Software.

              • Setting Expectations: The Key to a Successful Employee Onboarding Experience with Caroline Yost

                Onboarding isn’t just about introductions and paperwork—it’s about ensuring new hires feel equipped and engaged from day one. In this episode of the Employee Onboarding Podcast, Erin Rice speaks with HR expert Caroline Yost about the one thing most onboarding processes get wrong: a lack of clear expectations. The post Setting Expectations: The Key to a Successful Employee Onboarding Experience with Caroline Yost first appeared on Process Street | Process & Project Management Software.

              • The Secret to Meaningful Employee Onboarding with Jen Bergren

                In this episode of the Employee Onboarding Podcast, Jen shares insights from her research and experience on why successful onboarding is about fostering relationships, confidence, and belonging from day one. The post The Secret to Meaningful Employee Onboarding with Jen Bergren first appeared on Process Street | Process & Project Management Software.

              • The Hidden Connection Between Onboarding & Your Bottom Line with Megan Weizel

                Onboarding isn’t just an HR process. It’s the foundation for business growth. From creating white-glove candidate experiences to aligning stakeholders early, Megan Weizel, Managing Partner and Career Strategist at Salmela, shares actionable strategies that will change how you think about recruiting, onboarding, and keeping top talent. The post The Hidden Connection Between Onboarding & Your Bottom Line with Megan Weizel first appeared on Process Street | Process & Project Management Software.

              • Beyond Day One: Creating an Onboarding Experience That Sticks with Victoria Cooke

                Victoria Cooke’s path to HR wasn’t typical—and that’s exactly why her insights stand out. A former large-scale event planner, Victoria now sees onboarding as an experience to be designed, not a box-ticking exercise. As Manager of People and Culture at Happy Money, she joined Erin Rice on the Employee Onboarding Podcast to share her secrets for creating authentic, high-impact onboarding processes. Victoria’s event-planning background gives her a unique edge. She spots overlooked moments in onboarding that build trust and engage employees from the start. Her approach? A blend of empathy, creativity, and simplicity—crafted to make onboarding both human and memorable. The post Beyond Day One: Creating an Onboarding Experience That Sticks with Victoria Cooke first appeared on Process Street | Process & Project Management Software.

              • How Salesforce & Process Street Nailed Client Onboarding at Scale

                Client onboarding is key to customer success, but scaling it across global teams is a challenge. Salesforce, a worldwide SaaS leader with 49,000+ employees, solved this by using Process Street to standardize and automate its onboarding process. Challenge: Scaling Client Onboarding Without Losing Quality With customers across industries and regions, Salesforce needed to: On top The post How Salesforce & Process Street Nailed Client Onboarding at Scale first appeared on Process Street | Process & Project Management Software.

              • Procurement Compliance Made Easy for Canadian Government

                A major Canadian government department, known for its focus on innovation and research, faced significant challenges in managing procurement processes. With increasing scrutiny on public spending and procurement compliance following the high-profile controversy surrounding the ArriveCAN app, this department prioritized improving efficiency, transparency, and adherence to regulations. Leveraging Process Street’s compliance-centric project management platform, the The post Procurement Compliance Made Easy for Canadian Government first appeared on Process Street | Process & Project Management Software.

              • How Hustle Fund Saves $150,000/year with Process Street

                How Hustle Fund Mastered Operational Efficiency Hustle Fund is a venture capital firm that invests in early-stage startups, particularly at the pre-seed and seed stages. Founded by experienced entrepreneurs and investors Elizabeth Yin and Eric Bahn, Hustle Fund focuses on backing founders who demonstrate hustle and grit. They have invested in over 500 companies across The post How Hustle Fund Saves $150,000/year with Process Street first appeared on Process Street | Process & Project Management Software.

              • The 17 Best Private Equity Processes for Operational Excellence

                Private equity processes are complex and involve multiple stages, from deal sourcing and due diligence to portfolio management and exit strategies. To streamline these operations, many firms rely on templates to ensure consistency, efficiency, and accuracy throughout each phase. Templates for financial modeling, due diligence checklists, management reports, and client communication help standardize the approach, The post The 17 Best Private Equity Processes for Operational Excellence first appeared on Process Street | Process & Project Management Software.

              • 2025 Spending Benchmarks for Private B2B SaaS Companies

                How much do SaaS companies spend on customer support or marketing? In day-to-day SaaS company operations, questions like the above are common. So, we asked survey takers what percentage of revenue is spent on cost of goods sold, customer support/success, selling costs, marketing costs, research & development, and general and administrative. This post summarizes the benchmarking data. The post 2025 Spending Benchmarks for Private B2B SaaS Companies appeared first on SaaS Capital.

              • SaaS Capital AI Update for 2025 Q1

                Each February SaaS Capital's annual survey of private B2B SaaS companies attracts more than a thousand responses. Respondents are typically CEOs, CFOs, or key execs. For 2025, we added a few questions about how companies are actually using AI. There was a striking result in AI usage based on the size of the company. Small and bigger companies are approaching AI very differently, in a “barbell” effect where smaller companies have a more extreme approach. The post SaaS Capital AI Update for 2025 Q1 appeared first on SaaS Capital.

              • Interest Rates: More to Know Than Just the Headline Number

                While private rates in the mid-to-high teens remain elevated compared to the past decade-plus, they are in line with rates for sector peers in the public market. Moreover, from a borrower’s perspective, these rates may actually be considered relatively attractive when one accounts for current US Treasury rates. The post Interest Rates: More to Know Than Just the Headline Number appeared first on SaaS Capital.

              • 2025 Private SaaS Company Valuations

                The SaaS Capital Index™ stands at 7.0 times current run-rate annualized revenue. Data for bootstrapped companies yields a predicted private SaaS company valuation multiple of 4.8x while data for equity-backed companies yields a predicted valuation multiple of 5.3x. The post 2025 Private SaaS Company Valuations appeared first on SaaS Capital.

              • How to have a 95% Gross Revenue Retention Selling SaaS to Small Businesses

                The article examines the methodology behind ServiceTitan's reported 95% gross revenue retention (GRR) in its IPO documentation, noting that the approach excludes downsells and only accounts for complete churns, which can result in a higher GRR figure. While the 95% figure is impressive, the analysis suggests that a more typical annualized GRR for small businesses in the building trades would likely be lower, aligning with industry norms. The post How to have a 95% Gross Revenue Retention Selling SaaS to Small Businesses appeared first on SaaS Capital.

              • What is the Average Deal Size for Private SaaS Companies?

                Due to their compliance reporting requirements, there is plenty of data available about public SaaS companies. However, due to the size and funding of those companies, their metrics are typically not a good benchmarking metric for smaller, private SaaS companies. In order to provide peer-based benchmarking, SaaS Capital conducts a survey of private, B2B SaaS company metrics in the first quarter of each year. This post summarizes benchmarking data around the topic of Annual Contract Value (ACV). The post What is the Average Deal Size for Private SaaS Companies? appeared first on SaaS Capital.

              • What Should a SaaS Income Statement Look Like in 2025?

                A SaaS Profit & Loss (P&L) statement needs to be organized in order to be meaningful to both internal stakeholders and potential external partners, such as capital providers. As the SaaS business model has evolved, it is worth examining what an income statement should look like in 2025. The post What Should a SaaS Income Statement Look Like in 2025? appeared first on SaaS Capital.

              • 2024 Revenue Per Employee Benchmarks for Private SaaS Companies

                A common metric by which SaaS companies track their performance is annual recurring revenue (ARR) per employee. This 2024 update explores the median ARR per employee broken down by company size and funding type, equity-backed or bootstrapped. The post 2024 Revenue Per Employee Benchmarks for Private SaaS Companies appeared first on SaaS Capital.

              • 2024 Growth Benchmarks for Private SaaS Companies

                Based on SaaS Capital's 13th annual B2B SaaS company metrics survey, growth across most revenue brackets (ARR categories) growth has decreased or remained stable from 2022 to 2023. Bootstrapped companies faced a decline in growth rates across all revenue brackets, particularly at higher ARR levels. In contrast, equity-backed companies showed mixed performance, with early-stage firms (those under $1 million ARR) experiencing strong growth, while mid-tier companies saw either modest growth or slight declines. The post 2024 Growth Benchmarks for Private SaaS Companies appeared first on SaaS Capital.

              • Change Management and Selling Hope Along The Way

                Let’s say you’re a CEO leading your startup’s migration from mid-market to enterprise. To do that, you’ve hopefully already done the following: That’s awesome. You’re doing it by the book. So what did you forget to do? Particularly when getting … Continue reading → The post Change Management and Selling Hope Along The Way appeared first on Kellblog.

              • Transitioning from Founder-Led Sales: The “We Need More Schmedleys” Problem

                I remember how silly the board looked that day. Reviewing the slide with performance by salesrep, an alpha board member impatiently shouted the seemingly obvious conclusion: “Look, only one rep — Joe Schmedley — is performing. Everyone else is struggling. … Continue reading → The post Transitioning from Founder-Led Sales: The “We Need More Schmedleys” Problem appeared first on Kellblog.

              • How to Calculate Cost Per Opportunity

                My marketing professor once said, The answer to every marketing question is, “It depends.” Thus, the important part is knowing on what. So, how do you calculate the cost/opportunity? Well, it depends! On what? On the specific question you’re trying … Continue reading → The post How to Calculate Cost Per Opportunity appeared first on Kellblog.

              • My Fourth Appearance on AI and The Future of Work

                This is a quick post to announce my latest appearance on Dan Turchin’s AI and The Future of Work podcast. Dan, the founder/CEO of PeopleReign, has been doing AI since long before it was cool and, to give you an … Continue reading → The post My Fourth Appearance on AI and The Future of Work appeared first on Kellblog.

              • Think of Demandgen Like Any Other Sales Support Resource

                Why is it that when we want to add an account executive (AE) to the plan, we always think about some ratios but not others? For example, most people think: Boom! Then we’re going to need: With the chosen ratios … Continue reading → The post Think of Demandgen Like Any Other Sales Support Resource appeared first on Kellblog.

              • Accelerating Time to Revenue in 2025: Why Most Fail

                With Q1 well underway, businesses are now deep into executing their 2025 plans. For many CEOs and Boards, the priority this year is clear: reducing time to market and accelerating revenue generation. What Does Accelerating Time to Revenue Mean? From conversations with executives, there are various ways to define this: Broadly, these can be categorized The post Accelerating Time to Revenue in 2025: Why Most Fail appeared first on SaaS Mag.

              • SaaS Events Review: SuperReturn North America

                Today’s Connections Shape Tomorrow’s investments SuperReturn North America 2024, one of the premier private equity and venture capital conferences in North America, was held from November 12-13, 2024, at the Marriott Marquis in Times Square, New York City. The event attracted over 900 attendees, including 300 Limited Partners (LPs) and 450 General Partners (GPs), and The post SaaS Events Review: SuperReturn North America appeared first on SaaS Mag.

              • How Generative AI Disrupts SaaS

                Remember when software-as-a-service (SaaS) was the Next Big Thing? In the event, it took more than four years for SaaS to reach a 2 percent market share in the global enterprise software market. The current Big Thing, generative artificial intelligence (gen AI) reached that level in about a year. Looking ahead, gen AI is primed The post How Generative AI Disrupts SaaS appeared first on SaaS Mag.

              • Top 5 No-Code Platforms to Supercharge AI Automations

                Looking to introduce powerful AI automations to your stack, but don’t have the right coding skills? Luckily, advancements in AI bring top-tier solutions that help you create your platforms faster. These are our top picks for no-code platforms that will have you building in minutes: Top 5 No-Code Platforms Make This platform allows seamless data The post Top 5 No-Code Platforms to Supercharge AI Automations appeared first on SaaS Mag.

              • How Rob Walling Created a Thriving SaaS Community with MicroConf

                When Rob Walling made his first foray into the SaaS universe, SaaS enthusiasts were on their own. In 2005, when Walling started blogging about SaaS and startup-building with a friend, he wasn’t sure exactly who he was writing for or whether anyone would care. But he was gratified to find that not only were people The post How Rob Walling Created a Thriving SaaS Community with MicroConf appeared first on SaaS Mag.

              • Fail-Safe Cybersecurity: 3 SaaS Tips for Outage-Resistance 

                CrowdStrike—an $83 billion cybersecurity giant—caused one of the largest Windows outages the world has seen in years last July. Ironically, the company known for protecting Windows machines ended up taking down a huge number of them with a faulty update.  This wasn’t a small blip—it was a reminder of just how much the world still The post Fail-Safe Cybersecurity: 3 SaaS Tips for Outage-Resistance  appeared first on SaaS Mag.

              • SaaS Events Review September 2024: SaaSOpen, Affiliate World Europe, Finovate Fall, SaaStr Annual and B2B Rocks

                The SaaS events landscape in 2024 is rich with innovation and strategic shifts. Our team at SaaS Mag attended several key events to uncover the latest trends and breakthroughs. Here are the highlights from SaaSOpen, Affiliate World Europe, Finovate Fall, SaaStr Annual, and B2B Rocks. SaaSOpen Dates: September 5-6, 2024  Location: New York, NY  SaaSOpen The post SaaS Events Review September 2024: SaaSOpen, Affiliate World Europe, Finovate Fall, SaaStr Annual and B2B Rocks appeared first on SaaS Mag.

              • Reduce Churn: 8 Ways to Improve the SaaS Customer Experience

                Understanding how to reduce churn is critical for sustainable SaaS growth. SaaS businesses focus so heavily on metrics, numbers, and trends that they can forget the reason for their success: the customer. Long-term users are often the best customers. SaaS growth strategies should be designed to keep a customer for as long as possible. Retention is The post Reduce Churn: 8 Ways to Improve the SaaS Customer Experience appeared first on SaaS Mag.

              • How CRM Creates Efficiency and Simplicity in SaaS

                In the competitive SaaS landscape, Customer Relationship Management (CRM) systems are crucial for managing the complex customer lifecycle. While CRM solutions offer significant benefits such as improved lead management, personalized onboarding, churn reduction, and identifying upsell opportunities, many SaaS companies struggle with overly complex systems that hinder rather than help.   The CRM Conundrum: Potential vs. The post How CRM Creates Efficiency and Simplicity in SaaS appeared first on SaaS Mag.

                • SaaS Web Design Agencies you can work with in 2024

                  List of SaaS Web Design Agencies Choosing the right web design agency can make a significant impact on your business’s online success. For SaaS companies, finding an agency that understands the nuances of your industry is crucial. The following list highlights the best SaaS web design agencies for 2024, each offering unique skills and services. The post SaaS Web Design Agencies you can work with in 2024 appeared first on UserActive.

                • 10 Best SaaS Design Agencies In 2024

                  List of top 10 SaaS Design Agencies This article provides you with a list of top 10 SaaS Design Agencies you should know in 2024. If you’re involved in the world of SaaS and you’re not familiar with these agencies yet, you should be! Among these 10 SaaS design agencies, you’ll find everything you need The post 10 Best SaaS Design Agencies In 2024 appeared first on UserActive.

                • Increasing SaaS Sign Ups And Conversions With A UI Redesign

                  Peter spoke with John Wright, Co-founder of StatsDrone. StatsDrone is a B2B data analytics software tailored for the affiliate marketing sector, automating sales and commission tracking for webmasters while centralizing their data. John shared with Peter: The significant impact of redesigning StatsDrone on user perception and business growth, resulting in improved conversion rates and increased The post Increasing SaaS Sign Ups And Conversions With A UI Redesign appeared first on UserActive.

                • 3 Pivotal Moments Bootstrapping To $2M ARR

                  Peter spoke with Justin Gerena, Co-Founder of SiteSwan. SiteSwan enables agencies, publishers, designers, and entrepreneurs to effortlessly create professional websites for small businesses within minutes, without the need for coding or technical skills. During their conversation, Justin discussed: Defining the Ideal Customer Profile (ICP).  Harnessing the power of sales tracking to leverage data for business The post 3 Pivotal Moments Bootstrapping To $2M ARR appeared first on UserActive.

                • From UX Designer To SaaS Founder

                  Peter interviewed Gaurabh Mathure, Co-Founder of Tydy. Tydy, an Employee Data Platform, simplifies employee data and document management. It streamlines processes across HR, IT, and Vendor apps, ensuring a seamless, personalized experience for employees from onboarding to offboarding. Gaurabh discussed with Peter: Tydy’s role in streamlining data for an enhanced employee experience. His UX design The post From UX Designer To SaaS Founder appeared first on UserActive.

                • Introduction To The SaaSiest Community

                  A few weeks ago, Peter talked to Thomas Sjöberg & Daniel Nackovski, the Co-Founders of SaaSiest. SaaSiest is a community-driven initiative aimed at fostering dialogue and knowledge exchange to empower European B2B SaaS professionals and companies. In this interview they share: Their experiences as co-founders of SaaSiest and their extensive roles in the SaaS industry. How the The post Introduction To The SaaSiest Community appeared first on UserActive.

                • Creating Opportunities With SaaS Acquisitions

                  Peter spoke with Jarno van der Linden, Co-Founder of Wezoo. Wezoo is the ultimate flexible workspace solution, offering no subscriptions, on-demand access, and pay-per-use working. Expect to hear: The strategic focus on the supply side before addressing the buy side as a key to their success. Acquisitions have enhanced their technology and scalability in the The post Creating Opportunities With SaaS Acquisitions appeared first on UserActive.

                • Why Your SaaS Needs a Product Design Agency

                  Introduction The success of a SaaS product is, in big part, determined by its design. An expert product design agency brings a unique blend of creativity, technical knowledged, and user empathy to the table, qualities that are key in designing SaaS products that stand out. Let’s look at why a product design agency is not The post Why Your SaaS Needs a Product Design Agency appeared first on UserActive.

                • How a Product Design Agency Can Help Scale your SaaS

                  In the world of SaaS, scalability is not just a goal but a necessity for success. As SaaS products look to grow their user base and expand their service offerings, the role of product design becomes increasingly important. Product design agencies, with their specialized expertise and creativity, play a key role in this scenario, helping The post How a Product Design Agency Can Help Scale your SaaS appeared first on UserActive.

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