Discover the Best SaaS Resources on SaaS Hub
SaaS Resources
- HubSpot: “Yes, We Had a Great Quarter. But … To Be Clear … Things Aren’t Bouncing Back Yet”
So HubSpot had a great quarter, despite there being many challenges in the sales and marketing segments overall in the past 18 months: $2.5B ARR 23% Growth 22% Customer Growth 15% Operating Margins (non-GAAP) That’s about as good as it gets. Even as many selling software to tech have struggled, HubSpot has maintained top-tier growth.... Continue Reading The post HubSpot: “Yes, We Had a Great Quarter. But … To Be Clear … Things Aren’t Bouncing Back Yet” appeared first on SaaStr.
- Hiring and Building a High-Performing Sales Team with Lucas Price, Former SVP of Sales at Zipwhip ($700m Sale to Twilio)
Learn key tactics to hiring and building a high-performing sales team. Lucas Price covers the dos and don'ts of successful hiring sales leaders. The post Hiring and Building a High-Performing Sales Team with Lucas Price, Former SVP of Sales at Zipwhip ($700m Sale to Twilio) appeared first on SaaStr.
- How to Back Into a Fair Valuation For Your Seed Round (Or Later)
The hardest investment rounds to price are seed rounds. They’re incredibly situationally dependent: A founder that sold her last company for $400m or IPO’d might be able to raise a pre-seed round at $40m pre (not uncommon). A founder with little proof points might be lucky to raise anything at all, and $2m pre might... Continue Reading The post How to Back Into a Fair Valuation For Your Seed Round (Or Later) appeared first on SaaStr.
- Why SMB and Enterprise Sales Have Nothing In Common
SMB SaaS companies have to be at least twice as efficient in almost every sales & marketing motion as Enterprise ones Why? Enterprise ones can sort of coast on weak sales and marketing efficiency with their 120%-140% NRR — Jason ✨Be Kind✨ Lemkin 🇮🇱 (@jasonlk) April 13, 2022 When you go to hire a... Continue Reading The post Why SMB and Enterprise Sales Have Nothing In Common appeared first on SaaStr.
- Doubling Down: Andrew Steele, Partner at Activant Capital
"Doubling Down" is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. This week we're focusing on Andrew Steele, Partner at Activant Capital! The post Doubling Down: Andrew Steele, Partner at Activant Capital appeared first on SaaStr.
- Dear SaaStr: How Many Hours a Week and On The Weekends Did You Work as a Founder?
Dear SaaStr: How Many Hours a Week and On The Weekends Did You Work as a Founder? The first time I worked at a start-up, I was confused. I came in that first Saturday to the office to work, and no one was there. Right before that first start-up job, I had been a young... Continue Reading The post Dear SaaStr: How Many Hours a Week and On The Weekends Did You Work as a Founder? appeared first on SaaStr.
- You Can Do Your Own Customer Event at SaaStr Annual 2024!
Now that we have 40+ acres for the SaaStr Annual 2024 in SF Bay Area, Sep 10-12, we’ve been able to run a new initiative: building an Executive Briefing Center, and letting our top sponsors do their own meet-ups and even mini-events in our Executive Briefing Center. The benefit was getting all of the vibe... Continue Reading The post You Can Do Your Own Customer Event at SaaStr Annual 2024! appeared first on SaaStr.
- 5 Interesting Learnings from Datadog at ~$2.5 Billion in ARR
So Datadog remains one of the most iconic Cloud and SaaS leaders of this generation. Growth is still epic at almost $2.5 Billion — it’s still growing 27% a year (!). But like Snowflake, it’s a bit less of a mind-bending rocketship that it used to be, and has focused on efficiency as well. Today... Continue Reading The post 5 Interesting Learnings from Datadog at ~$2.5 Billion in ARR appeared first on SaaStr.
- AMA: Hot Takes on SaaS Metrics with SaaStr Founder Jason Lemkin
SaaStr Founder, Jason Lemkin, answers community questions and shares hot takes on SaaS metrics, growth, and efficiency. The post AMA: Hot Takes on SaaS Metrics with SaaStr Founder Jason Lemkin appeared first on SaaStr.
- 📕 Convertible Notes to Avoid a Down Round; Scaling GTM Strategy from a 25m to 50m ARR Business; The Most Scarce Resource in SaaS…
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? 🎈 The many scientists who have identified fresh water and soil as the most valuable resources on earth may need to think again, as Vista Equity Partners founder and chairman
- 📕 How Low Will SaaS Valuations Go; 2022’s Outbound Sales Stack; The Top Product Strategy Frameworks…
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? ❓ Last week, Tomasz Tunguz (MD at Redpoint Ventures) asked a question many are wondering, “how low will SaaS valuations go”? After all,
- 📕 Figma for Fifty (X); What Happens to VC when the Market Crashes; Solving Retention with Loops…
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? 🎨 Just last week, Adobe shocked the software world by announcing their plan to acquire competitor Figma for a whopping $20b, representing a 50x ARR valuation
- 📕 Private Equity’s Love for Enterprise Software; How To Value Your Own SaaS Company; Caveats to Cohort Analysis…
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? 🥰 Private Equity is smitten with B2B enterprise software, and there are plenty of reasons why. These tools are often mission critical with high switching costs (and in turn, great retention profiles), large ARPUs, and strong upsell potential. So why isn’t every SMB or Mid-Market founder dropping their project to work on something serving the enterprise? Well, as Axuall CEO Charlie Lougheed
- 📕 How to Retain Employees in a Hot Job Market; Knowing your ICP’s Buying Committee; Creating Sales Enablement Content…
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? 🥜 Most operators consider content strategy to be a marketing activity, not a sales one, but Nutshell CRM is here to change your mind
- 📕 A B2B SaaS Sales Model Review; Dispelling the Confusing Aspects of Dilution; Being Shameless in Your Pursuit of the Truth…
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? 👹 Early stage B2B SaaS VC, Senovo, released a three part, monster of a B2B sales model review geared towards companies scaling from PMF (Product Market Fit) to the growth stage
- 📕 Reconsidering Annual Plans; Finding your Brand Champions; Where Early Stage Founders Should Focus…
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? ☁️ 68% of the Cloud 100 (with public pricing) offer prepay annual plans, discounting plans by 20-30% on average in exchange for cash upfront. While this might seem like a great way to improve retention rates and CAC payback, that’s not always the case. According to
- 📕 Marketing During a Downturn; A CMO’s Keys to Success; Making the Most of Your Churn...
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? 🚘 The current state of the market is impacting almost everyone within software, but you could argue there is no one getting hit harder than the marketer. Reduced budgets (both their own and their customers’) means they have to work smarter and be more resourceful to land deals, which is easier said than done.
- 📕 How Public Software Multiples Impact the Private Market; Transitioning from a PLG to Enterprise Sales Strategy; 2022 Software M&A Update …
Welcome back to The SaaS Playbook, a bi-weekly rundown of the top articles, tactics, and thought leadership in B2B SaaS. Not a subscriber yet? 💇 It’s hard to say exactly how much public softwares’ cratering valuations are affecting the private market because we have limited info on private companies. But there are certainly signs indicating a decrease in private valuations as well –
- ChartMogul’s product roadmap through 2024
For the first time ever, we’re publishing ChartMogul’s product roadmap publicly, covering what we’re building through to the end of 2024.
- Upgraded Braintree Integration: Greater Visibility and Control
We’ve upgraded the integration between ChartMogul and Braintree to give you more control and visibility into your subscription revenue data.
- Upgraded Recurly Integration: Do More with Your Data
Our new and improved Recurly integration gives you more transparency into your data, creates greater accuracy in reporting and lets you export more components.
- Compare Your Performance to the Market with ChartMogul Benchmarks
Access the most current SaaS performance benchmarks available on the market.
- Using a Columnar Database to Increase Speed
How our engineering team keep ChartMogul accurate, fast and scalable by enhancing our data model.
- ChartMogul 2023: Year in Review
In January, venture capitalist Fred Wilson wrote “Surviving is thriving in 2023” and I think he couldn’t have been more right. This year has been tough, and the whole SaaS industry has experienced a delayed hangover effect. In these challenging market conditions we’ve had to partner closer than ever with our customers to understand their …
- 24 Predictions for SaaS in 2024
Before 2023, the term “generative AI” was met with blank faces. But over the past 12 months, Open AI’s ChatGPT has gone mainstream, Twitter has become X, Silicon Valley Bank collapsed, as did FTX, and WeWork… How many of these did you see coming? What will 2024 bring? We reached out to SaaS founders, operators, …
- Building a Data Engineering Stack That Boosts Scalability
In 2021, ChartMogul experienced a transformative shift in data strategy when we introduced a dedicated data engineering team. Decision-makers still rely on ChartMogul charts and segments to analyze our subscription data, but as we started collecting a lot more different types of data from a lot more sources, we needed a sustainable data management plan …
- Databox Now Integrates with ChartMogul for Deeper Analysis
How many tools do you use to collect data? These days, it’s common for SaaS companies to use an ever-growing list of tools and platforms to collect data. Often, this data ends up scattered across different locations, which makes learning and analyzing this data challenging. Increasingly, our Databox customers who use ChartMogul for their subscription …
- Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024
7 – min read Both CS and Sales leaders agree: Retention is the #1 priority. But there’s a problem. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. If you’d like to see more data around the top priorities and The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- Insider hot takes: CS & Sales synergize to unleash predictable growth
4 – min read Is 2024 the year of customer success or sales? Our CS and sales experts say, “Neither.” Chris Dishman, SVP of Customer Success for Totango & Catalyst, hosted a roundtable discussion with industry leaders, including Rashmi Chari, Head of Global Customer Success for ThousandEyes, Kevin McIntyre, Chief Revenue Officer for Dealfront, and Madelyn DePrey, VP of The post Insider hot takes: CS & Sales synergize to unleash predictable growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- Customer Success + Sales = Revenue Retention: Insights from Totango Leaders
5 – min read “What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales The post Customer Success + Sales = Revenue Retention: Insights from Totango Leaders appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango
2 – min read In today’s dynamic landscape, the customer holds unprecedented power. It’s no longer sufficient for businesses to merely survive; they must deliver measurable value quickly and consistently. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success. The post Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- First 60 Days in the C-suite: How to Set Yourself Up for Success
4 – min read The elusive C-suite is a powerful and exciting place to be. It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart, CMOs have the highest turnover rate in the C-suite, remaining in the role for The post First 60 Days in the C-suite: How to Set Yourself Up for Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- The Unexpected C-Suite Collaboration You Need for Success
4 – min read What do these four pairs have in common? Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations. A salty spread and a sweet topping form a beloved sandwich. The post The Unexpected C-Suite Collaboration You Need for Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- Totango wins TrustRadius 2024 Most Loved Award
2 – min read On this Valentine’s Day, we’re excited to share in the love! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! With The post Totango wins TrustRadius 2024 Most Loved Award appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- Gross Retention vs. Net Retention: What’s the Difference?
4 – min read To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. Similarly, to be successful, an enterprise The post Gross Retention vs. Net Retention: What’s the Difference? appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- Hand-in-hand, not handoff: How a three-legged stool approach fuels growth
4 – min read What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. No more “Here’s your customer success manager, see you never!” emails from the sales rep. Totango Chief Marketing Officer The post Hand-in-hand, not handoff: How a three-legged stool approach fuels growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
- Steal Our SEO Report Template (Inspired by SEO Experts)
Look at their SEO reports. I’ve seen many SEO reports from consultants, in-house teams, and agencies. I discussed them with SEO experts from our Ahrefs Insider community. Using this knowledge, I’ve created an SEO report template that you can build…Read more ›
- How to Use Keywords for SEO: The Complete Beginner’s Guide
There’s really a lot you can do with just a single keyword, so at the end of the article, you’ll find a few advanced SEO tips. Once you know how to find one good keyword, you will be able to…Read more ›
- Why Big Companies Make Bad Content
HubSpot teaching you how to type the shrug emoji or buy bitcoin stock. Salesforce sharing inspiring business quotes. GoDaddy helping you use Bing AI, or Zendesk sharing catchy sales slogans. Judged by content marketing best practice, these articles are bad.…Read more ›
- HARO: Is It Alternatives You’re Looking For?
Whatever the reason, in this article, I’ll share some alternatives to HARO and a few extra ways to get expert quotes and backlinks for your website. Disclaimer: I am not a PR expert. I did a bit of outreach a…Read more ›
- Brighton SEO Live Blog
Being the introvert I am, my idea of fun isn’t hanging around our booth all day explaining we’ve run out of t-shirts (seriously, you need to be fast if you want swag!). So I decided to do something useful and…Read more ›
- How to Find and Use Competitor Keywords
Knowing your competitors’ keywords is the easiest form of keyword research. If your competitors rank for or target particular keywords, it might be worth it for you to target them, too. There is no way to see your competitors’ keywords…Read more ›
- How to Become an SEO Lead (10 Tips That Advanced My Career)
In this article, I’ll share ten tips to help you climb the next rung in the SEO career ladder. Helping new hires in the SEO team is important if you want to become an SEO Lead. It gives you the…Read more ›
- 7 Content Marketing Conferences to Attend in 2024
And while I enjoy deep work, a few times a year I get the urge to leave my desk and go socialize with other human beings—ideally on my employer’s dime 😉 Conferences are a great excuse to hang out with…Read more ›
- HARO Has Been Dead for a While
I know nothing about the new tool. I haven’t tried it. But after trying to use HARO recently, I can’t say I’m surprised or saddened by its death. It’s been a walking corpse for a while. I used HARO way…Read more ›
- Instagram World: Tools and Services for Instagram Growth
The Instagram world is very competitive. Many brands and companies run aggressive Instagram marketing campaigns to expand their reach and establish a strong online presence. Hundreds of influencers appear every week on Instagram who convert from different platforms such as TikTok and YouTube and bring in their organic audiences. All these contribute to a highly
- 6 Best Semrush Alternatives: Free & Premium [2024]
Are you a website owner seeking to improve your website visibility and engagement? Are you worried about your website’s low ranking on Google and other search engines, and struggling to attract traffic? To get your website to rank high on search engines, you must focus on Search Engine Optimization (SEO) strategies, and there are several
- Enhancing Diversity and Inclusivity with AI-Generated Headshots
In today’s digital world, professional headshots are more important than ever. They serve as a first impression on online platforms like professional profiles, company websites, and social media. However, traditional photography sessions can be expensive, time-consuming, and even intimidating for some. This is where AI-generated headshots come in, offering a potentially revolutionary solution. AI Headshot
- 14 Best Business Ideas for Women in 2024
Startup businesses and enterprises have witnessed a boost in the last few years, with women playing a significant role in this aspect as well, and several data-backed surveys suggest the same. According to the Women’s Business Enterprise National Council (WBENC), 42% of all enterprises in the US are owned by women, which amounts to almost
- Methods to Migrate Exchange Mailbox to Office 365
Microsoft Office 365, a secure and flexible cloud-based email service provider has emerged as a prominent alternative to on-premise email Servers. But, migrating mailboxes from the On-premises Exchange to Office 365 is a daunting task. In the absence of adequate support, time, and expertise, organizations often decide to cancel mailbox migration to Office 365. Here
- How Email Deliverability Software Empowers Your Outreach Strategy
Email marketing is the lifeblood of any business advertising to prospects. However, the task of making sure that your message gets to the recipient’s inbox as opposed to spam filters is hectic. That’s where email deliverability software comes in. It authenticates senders, tests deliverability, and tracks reputation to ensure maximum inbox placement. Its significance to
- Meta AI: Meta Launches Newest AI Chatbot Innovation for WhatsApp, Messenger, Instagram, and More!
When it comes to the innovations and development of AI in today’s world, the sky is the limit. We are witnessing new AI technology and launches daily, and Mark Zuckerberg’s launch of the new Meta AI Assistant is the latest launch in this space. Are you curious to know all about it? Then let us
- 14 Best Business Ideas for Women in 2024
Startup businesses and enterprises have witnessed a boost in the last few years, with women playing a significant role in this aspect as well, and several data-backed surveys suggest the same. According to the Women’s Business Enterprise National Council (WBENC), 42% of all enterprises in the US are owned by women, which amounts to almost
- 20+ Top SaaS Companies to Look Out For in 2024
In recent years, SaaS, or Software as a Service, companies have witnessed rapid growth and popularity across diverse fields, thanks to the adaptable and versatile solutions they promise at affordable rates. SaaS companies offer accessible and flexible services that help businesses manage different tasks, ease their efforts through streamlining operations, and scale business growth. Most
- Recurring Donations for Nonprofits: Billing Software
Nonprofit organizations have moved on with the times. No longer do these charity organizations accept only bank drafts or one-time gifts. Donors now have the option of recurring donations for nonprofits. To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences. The post Recurring Donations for Nonprofits: Billing Software appeared first on SubscriptionFlow.
- Why the Checkout Page is Key to Boosting Your Ecommerce Checkout Flow
Running an Ecommerce store takes a lot: not only do you have to ensure that you sell top quality products, you also need to invest in having a robust marketing department that keeps your potential customers aware of the products’ existence. Doesn’t it suck then finding out that almost 70% of these visitors who put The post Why the Checkout Page is Key to Boosting Your Ecommerce Checkout Flow appeared first on SubscriptionFlow.
- Best Billing Software in 2024: Paddle vs Stripe vs SubscriptionFlow
Let’s understand the ground reality of the world of SaaS in 2024 before delving deeper into the heart of the blog i.e. a thorough comparison of Paddle vs Stripe. One thing that we have observed becoming an increasing reality in the world of SaaS is that customers have been demanding subscription solutions that are ever The post Best Billing Software in 2024: Paddle vs Stripe vs SubscriptionFlow appeared first on SubscriptionFlow.
- Embracing Crypto Payment Solutions for SaaS Businesses
Just when you thought the world of SaaS would not be changing any time soon, the groundbreaking new shift to crypto payment solutions hit SaaS businesses like a bus full of bricks. Despite their current status as a relatively uncommon payment option in global e-commerce, accounting for less than 0.2% of transaction value in 2022, The post Embracing Crypto Payment Solutions for SaaS Businesses appeared first on SubscriptionFlow.
- Paddle vs Chargebee vs SubscriptionFlow in 2024
A robust recurring billing software can make all the difference for your subscription business but in 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. In this blog, we will be looking at Paddle vs The post Paddle vs Chargebee vs SubscriptionFlow in 2024 appeared first on SubscriptionFlow.
- Maximize Revenue with the Customer Engagement Model
How do you keep increasing your revenue in a marketplace that has reached its point of saturation? Dating apps like Tinder and Bumble, especially in wealthier countries like the US and France, have reached this point where they have become so popular among their potential users that they are now really struggling to find new The post Maximize Revenue with the Customer Engagement Model appeared first on SubscriptionFlow.
- Explore Robust Adyen Merchant of Record Alternatives 2024
Before delving deep into the Adyen merchant of record alternative, it must be clarified that the one thing that a thriving business absolutely needs today is a robust payment processor that handles all its payment woes without any burden on the end consumer. And this is a feature which Adyen provides fairly masterfully as part The post Explore Robust Adyen Merchant of Record Alternatives 2024 appeared first on SubscriptionFlow.
- 6 Benefits of Publishing and Subscriptions Software
Are publishing and subscriptions software mere tools of office administration, or are they the unnoticed heroes of contemporary publishing that balance the tightrope between publishers and consumers? To answer this very important question, let us go back to the basics. Billing software for publishers is the backbone of the complex publishing ecosystem of today, handling The post 6 Benefits of Publishing and Subscriptions Software appeared first on SubscriptionFlow.
- Discovering What Makes a Robust Newspaper Billing System Today
Did you know that the origins of the newspaper lay in Ancient Rome, and specifically in the Acta Diurna (or the “Daily Acts”) that the Roman government used to dispatch every day to inform its citizens of any new policy or whatever else was being discussed in the Senate? The newspaper billing system that the The post Discovering What Makes a Robust Newspaper Billing System Today appeared first on SubscriptionFlow.
- Welcome to the Google "Big Brand" Update
Find out who’s popping champagne and who's rummaging for Aspirin
- How Do You Know You Are Ready To Implement User Onboarding With Userpilot?
If you're like many SaaS founders, product marketers, and managers, you might find yourself in this spot: You've signed up for Userpilot, but you're not sure if now's the right time to dive into setting it up. Maybe you're delaying the kickoff to dodge any future problems, or maybe you're just not clear on how to get clear. And you're worried about not making the most of your Userpilot subscription if you jump in unprepared.
- How Do You Know You are Ready to Implement With the Help of Pendo?
As founders and marketers, your ultimate goal is to not just attract users to your SaaS product but to ensure they understand, appreciate, and engage with your product, driving both growth and retention.
- How to Ensure a Successful User Onboarding Implementation With Userpilot
There's a common misconception that user onboarding tools like Userpilot will alone help you reduce churn and improve retention by allowing you to implement user onboarding. People often miss that these tools help 'implement' user onboarding, not 'create' it.
- How to Ensure a Successful User Onboarding Implementation With Pendo
Pendo stands out for its ability to gather user insights, guide users through interactive walkthroughs, and improve feature adoption through targeted messaging—all without the need for extensive coding knowledge. This makes it an invaluable asset for teams seeking to understand and enhance the user journey.
- How Do You Know You are Ready to Implement User Onboarding With the Help of Intercom?
Implementing user onboarding can significantly impact how new users perceive and interact with your SaaS product. It's about creating a welcoming environment that guides users through the features and functionalities of your offering, ensuring they find value quickly and efficiently. Intercom, a powerful communication platform, can be your ally in this mission, offering tools and insights that enhance user engagement and retention.
- How to Ensure a Successful User Onboarding Implementation with Intercom
Initiating the process of integrating a user onboarding sequence with Intercom often comes with high expectations of transforming user engagement and satisfaction. At this crucial stage, it’s understandable to encounter doubts. Thoughts such as, “Is the setup too intricate for our team?” or “How can I guarantee that our users feel genuinely supported from the start?” may surface, reflecting common concerns.
- How Do You Know You are Ready to Implement With the Help of Chameleon?
If you're like many SaaS founders, product marketers, and managers, you might find yourself in this spot: You've signed up for Chameleon, but you're not sure if now's the right time to dive into setting it up.
- How to Ensure a Successful User Onboarding Implementation With Chameleon
When embarking on the journey of implementing a user onboarding process with Chameleon, it's natural to aim for not just effectiveness but excellence.
- Project Lifecycle Demystified: Essential Steps for Success
Table of Contents A successful project needs proper management and well-organized processes. Project management is The post Project Lifecycle Demystified: Essential Steps for Success appeared first on Yoroflow Blogs | Yoroflow.
- 9 Innovative Ways ChatGPT Transforms HR Operations
Table of Contents One hundred million people use ChatGPT each week, according to OpenAI via The post 9 Innovative Ways ChatGPT Transforms HR Operations appeared first on Yoroflow Blogs | Yoroflow.
- Decoding Customer Pain Points: A Guide for Sales Teams
Table of Contents A successful business depends not only on sales. Understanding customer pain points The post Decoding Customer Pain Points: A Guide for Sales Teams appeared first on Yoroflow Blogs | Yoroflow.
- Sourcing vs. Procurement: Understanding Their Collaborative Dynamics
Table of Contents Sourcing and procurement are related to the same process but are different. The post Sourcing vs. Procurement: Understanding Their Collaborative Dynamics appeared first on Yoroflow Blogs | Yoroflow.
- Streamlining Supply Chains with BPM
Table of Contents Supply chain management involves overseeing the entire production process of goods or The post Streamlining Supply Chains with BPM appeared first on Yoroflow Blogs | Yoroflow.
- Update Version 2024.04.18.0.17 | Yoroflow Product Update Highlights: Exciting Changes Ahead
Table of Contents Yoroflow, an automation platform, continues to update its products with innovations. These The post Update Version 2024.04.18.0.17 | Yoroflow Product Update Highlights: Exciting Changes Ahead appeared first on Yoroflow Blogs | Yoroflow.
- The Ultimate Guide to Push vs. Pull Marketing Strategies
Table of Contents Push and pull are the most common words we come across in The post The Ultimate Guide to Push vs. Pull Marketing Strategies appeared first on Yoroflow Blogs | Yoroflow.
- The Power of Low-Code for End-to-End Process Automation
Table of Contents Modern businesses are inundated with countless processes spanning multiple departments. Consequently, many The post The Power of Low-Code for End-to-End Process Automation appeared first on Yoroflow Blogs | Yoroflow.
- Understanding the Distinction: AI vs. IA
Table of Contents Artificial Intelligence (AI) and Intelligent Automation (IA) are the hot topics in The post Understanding the Distinction: AI vs. IA appeared first on Yoroflow Blogs | Yoroflow.
- How to make a podcast (and submit it to Spotify and Apple Podcasts) in 2024
Here's a guide that will help you get started with podcasting: gear, hosting, submitting to Spotify and Apple Podcasts.
- Track revenue, not traffic
- Compounding returns
- We need more calm companies
- Write 100 emails to people you know
- Send your users this welcome email
- My theme for 2024: SaaS marketing experiments
- 2023 year in review
- Ten SaaS marketing principles for 2024
- 6 Factors to a HubSpot Platform Consolidation
At New Breed, I think you can tell that we live and breathe in HubSpot. I’d estimate my team and I do more than 50 HubSpot projects each quarter, and we’ve seen several reasons for our clients to enlist our support with the configuration of their HubSpot, anything from acquiring new businesses (and hence, new tech) to needing to scale their workflows and processes for future growth. The list is endless, but no matter what your challenge, we’re here to help.
- How to Build an ABM Strategy
If you think you’re ready to start your account based marketing (ABM) journey, you may be looking for a road map to success. Of course, the answer to this is marketing’s favorite answer: It depends.
- 9 ABM Terms to Know
Whether you’re new to ABM or need a bit of a refresher course, there are a few terms to know when discussing ABM and its surrounding tactics. Here’s a breakdown of some of the most common (with our own New Breed spin on them):
- Everything You Need to Know About HubSpot’s New Service Hub
Since HubSpot’s Service Hub was created in 2018, it’s adapted to market needs by adding in new features and ensuring that it was delivering on what its user needed most. The latest updates in late April 2024 gives users a reinvented Service Hub designed to scale support and drive customer retention through unified customer insights.
- New Breed Introduces ABM Blueprint
New offering leverages a proven methodology to build predictable ABM processes and outcomes.
- Why Can't Anyone Define Account Based Marketing?
What is account based marketing? Besides my family and where to find the best slopes in Vermont, there is always one thing on my mind, and that is “How can I be a better marketing and rev ops leader today than I was yesterday?” I get inspiration from everywhere. A commercial I see. A conversation I have with a team member. How I picked the ingredients for my daily lunch salad.
- 2024 RevOps Strategies
When we tried to break down the trends facing RevOps leaders this year (and beyond) it was difficult to keep the list short. The truth is, there are numerous challenges that RevOps teams and their leaders face every day, and with the shifting tide of audience behaviors, these challenges are becoming increasingly difficult to navigate.
- 8 Essential HubSpot Certifications for Cross-Functional Growth
Join us in kicking off World Certification Week! This is THE week to take your professional growth, lifelong learning, and HubSpot platform mastery to the next level. Seize the opportunity to expand high-demand skills with free HubSpot certifications—while making a positive impact on education-focused non-profits with each badge earned.
- 2024 RevOps Trends
How advanced are revenue operations in your business? Navigating revenue operations successfully comes down to three core components: Process, technology, and data. When all three of these pieces are humming along, that’s when the magic happens. But, as you likely know, this is the continual work of a RevOps leader, and it can be hard to understand where your organization may need the most help.
- Rippling’s Parker Conrad on the company’s new round, new SF lease and, also, its newest critic
Last week, TechCrunch broke the news that the workforce management software outfit Rippling was on the cusp of closing a new, $200 million round of funding at a hefty $13.4 billion valuation led by Coatue. We also reported that the round featured a separate, $670 million secondary component meant to give some of the company’s © 2024 TechCrunch. All rights reserved. For personal use only.
- SaaS startup SingleInterface raises $30M to help more businesses get online
SingleInterface, a SaaS startup offering tools to offline businesses to grow their revenues by leveraging the web, has raised $30 million in its maiden external fundraising round as the Singaporean startup seeks to expand its footprint internationally and improve products to make them more relevant to global brands. While being offline is still prominent for © 2024 TechCrunch. All rights reserved. For personal use only.
- Seso is building software to fix farm workforces and solve agriculture’s HR woes
Migrant workers are a critical labor force for U.S. farms, but getting them here on proper H-2A visas can be complicated, and the compliance surrounding these employees is taxing for farms. Seso was founded five years ago to help streamline that process and now looks to expand into a one-stop-shop HR platform for the agriculture © 2024 TechCrunch. All rights reserved. For personal use only.
- This YC alum just raised $31M to build the ‘TurboTax for construction permitting’
Anyone who has ever tried to build or renovate a house knows the pain of obtaining construction permits. Challenges in receiving permits not only add frustration, but also time and expense to any project. It’s no surprise then that the startup world has seen a flurry of startups focused on streamlining the permitting process. The © 2024 TechCrunch. All rights reserved. For personal use only.
- Planity raises $48 million because even hair salons need their own SaaS product
If you’ve ever traveled in rural areas in France, you may have realized a French peculiarity. Even in the seemingly less-populated towns, there’s a hair salon. French startup Planity has been taking advantage of France’s love affair with hair salons to launch a SaaS product for these businesses in particular. Over time, the company expanded © 2024 TechCrunch. All rights reserved. For personal use only.
- SocialCrowd raises $1.6M pre-seed as venture interest in work software remains high
Launched in 2020, SocialCrowd is a SaaS platform that provides performance management software. © 2024 TechCrunch. All rights reserved. For personal use only.
- Bootstrapped for 8 years, Xensam now has snapped up $40M for AI that manages software assets
Software asset management — enterprise IT aiming, in part, to help companies save money — continues to draw a lot of money itself. In the latest development, Xensam, a startup out of Stockholm that provides AI-based tools to help businesses understand and track where and how software is being used, has raised $40 million. This © 2024 TechCrunch. All rights reserved. For personal use only.
- Why Latin American SaaS startups are different from their US peers
Many of Latin America's SaaS businesses outperform others at efficiency metrics, but capital scarcity also puts a limit to innovation, although AI could change that. © 2024 TechCrunch. All rights reserved. For personal use only.
- Metronome’s usage-based billing software finds hit in AI as the startup raises $43M in fresh capital
Metronome, a startup that helps software companies offer usage-based billing, has raised $43 million in a Series B funding round led by NEA. Existing backers Andreessen Horowitz and General Catalyst also participated in the financing, which brings its total amount raised to over $78 million since its 2019 inception. Founded by Dropbox alums Kevin Liu © 2024 TechCrunch. All rights reserved. For personal use only.
- Navigating Real Estate Laws and Regulations for Profitable Investment
Investing in real estate can offer huge rewards – think, profitable income streams and long-term value appreciation. But to truly capitalize on these benefits, you need to navigate the complicated web of real estate laws and regulations. This post covers essential areas to consider when making profitable investments in the industry. Knowing ... Read more The post Navigating Real Estate Laws and Regulations for Profitable Investment first appeared on SaaS Metrics.
- Spotting Patterns: Tracking Economic Trends for Business Decisions
In an ever-dynamic global economy, understanding patterns and trends is paramount for steering your business towards success. Gaining insight into these economic trends allows you to adapt and evolve your business decisions. In this pursuit, let us delve into how spotting patterns and tracking economic trends can facilitate better business decisions. Why ... Read more The post Spotting Patterns: Tracking Economic Trends for Business Decisions first appeared on SaaS Metrics.
- Spotlight on Future Marketing Trends: Preparing for Success
Keeping ahead of the curve in the ever-evolving marketing landscape is not just necessary, it is crucial for survival. As marketers, your foresight can be your biggest asset, and understanding upcoming trends will definitely provide you with a competitive advantage. Let us dive into some future marketing trends that could catapult your ... Read more The post Spotlight on Future Marketing Trends: Preparing for Success first appeared on SaaS Metrics.
- Venturing Into Success: Exploring Promising Startups
Starting a successful business can be an exciting but challenging journey. One must consider various aspects such as choosing a unique idea, formulating a strong strategy, assembling a capable team, and securing funding. An understanding of promising startups can serve as inspiration for your entrepreneurial journey. Let us delve into some successful ... Read more The post Venturing Into Success: Exploring Promising Startups first appeared on SaaS Metrics.
- Metrics of Giving: Analyzing Plumbing’s Charity Impact
Charity outreach within the plumbing industry goes largely unnoticed, given the industry’s primarily utilitarian role in society. The true impact of these charitable works is seldom discussed. This article profiles the numerous contributions made by plumbers and plumbing companies globally, embodied by concrete metrics to help illustrate their societal impact. An essential ... Read more The post Metrics of Giving: Analyzing Plumbing’s Charity Impact first appeared on SaaS Metrics.
- The Impact of Internet of Things (IoT) on Our Homes
As our world continues to digitally transform, the Internet of Things (IoT) has revolutionized the way live, specifically the way we interact with our living spaces, giving rise to the concept of smart homes. IoT devices range from smart thermostats to connected appliances and have seamlessly integrated into our households. They make ... Read more The post The Impact of Internet of Things (IoT) on Our Homes first appeared on SaaS Metrics.
- Plumbing Metrics: Key SAAS for Every Business
Technology has application in every sector, and that even includes the plumbing industry. This blog post aims to delve deep into understanding how Software as a Service tools (also known as SAAS) play a vital role in plumbing businesses. The knowledge you can gather from here helps optimize business operations, ease workflow, ... Read more The post Plumbing Metrics: Key SAAS for Every Business first appeared on SaaS Metrics.
- How to Create a Marketing Strategy for a Small Business
Small businesses often face the challenge of standing out amongst bigger, more established competitors. However, with the right marketing strategy, your small business can not only compete but thrive and grow exponentially. But how does one go about creating a marketing strategy that works for a small business? This blog aims to ... Read more The post How to Create a Marketing Strategy for a Small Business first appeared on SaaS Metrics.
- The Essential Guide to Choosing a Modular, Short Barrel Rifle
Introduction to Modular Short Barrel Rifles What Defines a Modular Short Barrel Rifle? A Modular Short Barrel Rifle (SBR) stands out for its modularity and compact size, enabling easy customization and enhanced maneuverability. These characteristics make SBRs both a versatile and practical choice for personal defense and law enforcement operations. The Appeal ... Read more The post The Essential Guide to Choosing a Modular, Short Barrel Rifle first appeared on SaaS Metrics.
- How Memo’s Exclusive Dinners Drive Opportunities
Prospecting requires a unique approach for each type of buyer, and knowing those buyers’ habits — what kind of communication they respond to and the content they engage with — makes all the difference. For Memo, a platform that reports how many people read earned media coverage, many of those buyers are senior communications leaders The post How Memo’s Exclusive Dinners Drive Opportunities appeared first on GTMnow.
- GTM 93: Mastering the Generalist Specialist Role and Decoding the CEO Dashboard with Noah Marks
Noah Marks is a transformative growth leader focused on building GTM engines and scaling organizations for sustainable growth. He has been in the strategy & operations world for the last decade (with Udemy, WalkMe, Okta and Salesforce), and has spent almost the entirely of his career in the B2B technology market (with the lone exception being The post GTM 93: Mastering the Generalist Specialist Role and Decoding the CEO Dashboard with Noah Marks appeared first on GTMnow.
- When Everyone is Your ICP, Where Do You Start?
How this Workato business unit grew revenue 4X in the first year with a broad ICP and how to replicate this strategy The post When Everyone is Your ICP, Where Do You Start? appeared first on GTMnow.
- GTM 92: Unlocking $100M+ Deals, Winning in Enterprise and Chasing Customers Not Competitors with Eric Gilpin
Eric Gilpin is Chief Revenue Officer of G2, the world’s largest and most trusted software marketplace. In this role he oversees all aspects of G2’s revenue generation, including global sales and customer success, enablement, partnerships, and revenue operations. An experienced leader with 20+ years of experience building and scaling large technology businesses, Eric joined G2 from The post GTM 92: Unlocking $100M+ Deals, Winning in Enterprise and Chasing Customers Not Competitors with Eric Gilpin appeared first on GTMnow.
- Activation Velocity: The KPI You Need To be Tracking in User Onboarding
The story behind how and why Shopify shifted KPIs used to measure user onboarding, GTM news, and more. The post Activation Velocity: The KPI You Need To be Tracking in User Onboarding appeared first on GTMnow.
- GTM 91: Transforming Customer Intelligence, Leading a Company Before Managing a Team and Finding a Rockstar Co-Founder with Linda Lian
Linda Lian is Co-Founder and CEO at Common Room, the all-in-one customer intelligence platform that automatically surfaces signals across 30+ channels, reveals the person and account behind the signal, and automates actions like email messaging and team alerts. Linda founded Common Room in 2020 to unlock siloed, previously untrackable signals to transform how organizations connect with The post GTM 91: Transforming Customer Intelligence, Leading a Company Before Managing a Team and Finding a Rockstar Co-Founder with Linda Lian appeared first on GTMnow.
- How to Become a Fractional Professional and Land Fractional Work
Insight to being a fractional CxO leader, LinkedIn's new video feed, and more. The post How to Become a Fractional Professional and Land Fractional Work appeared first on GTMnow.
- GTM 90: The GTM Playbook Under Attack and Bootstrapping a Community to Multi-Million Dollar Revenue with James Kaikis
James Kaikis currently serves as the Head of Go-To-Market and Chief Solutions Officer at TestBox, an innovative company revolutionizing the way buyers interact with product demos. Before his tenure at TestBox, James co-founded the PreSales Collective with Yuji Higashi. Under their leadership, the community became a pivotal resource in the presales domain until its successful acquisition The post GTM 90: The GTM Playbook Under Attack and Bootstrapping a Community to Multi-Million Dollar Revenue with James Kaikis appeared first on GTMnow.
- What Sellers Need to Know About Closing Enterprise Deals
Lambda leans on detailed discovery and deep industry knowledge to secure enterprise deals The post What Sellers Need to Know About Closing Enterprise Deals appeared first on GTMnow.
- Don’t just “Get a sense” for your customers. Make audience research actionable through revenue-lifting tactics.
There’s nothing wrong with running a quick SparkToro audience search, scrolling around for 5 minutes, and coming away savvier and better-informed about a group’s behaviors and demographics. But, if that’s all you’re doing with the tool’s output, you’re missing out. Instead of telling you, I’ll show you. Let’s use the example of Klaviyo.com; a company whose marketing automation, email segmentation,…
- You Are Your Moat
I don’t mind the generative AI craze. While some folks rail about the AI-generated comments that dominate their LinkedIn feed, I say, thank you for the engagement boost. Do these comments make social media a better place? Not really. But neither do the human-written, “Nice post, totally agree,” comments. (Though let’s be clear, I’ll take the harmless AI comments over…
- Win the RFP: Nail Your Next Client Pitch With Audience Research
Why do in-house teams hire agencies or consultants? It’s almost always for two types of expertise: Tactical: Mastery of a specific tactic in a domain (e.g. handle all the Meta ads for your online shop) Domain: Deep knowledge of a given industry (e.g. PR strategy in the healthcare space) Clients expect these tasks to be done more efficiently and effectively…
- SparkToro V2 is Finally Here. It Can Do Incredible Things for SEO, Content Marketing, PR, and Ad Targeting.
It’s an exciting, relieving, high-anticipation day for all of us at SparkToro. Today’s launch—which we call “V2″—is the culmination of more than a year of work, including a complete rebuild of the infrastructure and data sources for our product. And though, for many months, Casey, Amanda, and I feared we might lose key pieces of V1’s functionality, the opposite is…
- Embrace the High-Level Individual Contributor: How to Hire for This Unconventional Role
I’m SparkToro’s VP Marketing and here’s how I spent a recent afternoon: I sifted through our Google Analytics dashboard. I was looking for our most popular pages and copying them into a spreadsheet so that we can keep track of what needs to be updated for the public launch of SparkToro V2. I included the title of the page, link,…
- Where Web Users Spend Time vs. Where Traffic Referrals Originate
“Most of our site’s traffic comes from Google, so most of our digital marketing efforts and spending should be on Google, too.” – An absolutely terrible way to invest in marketing On Monday of this week, I published a comprehensive look at how traffic flows on the American web. Unfortunately, some folks in the social feeds where this research was…
- Who Sends Traffic on the Web and How Much? New Research from Datos & SparkToro
In the era of zero-click platforms, native content, and walled gardens, does anyone still send meaningful traffic to the open web? Is Google responsible for 50% of all traffic referrals? 75%? Is social media sending half what search does? A quarter? Less? Are the major platforms sending less traffic overall than they did a year ago? These are frustrating, hard-to-solve…
- The Zero-Click Email Strategy That Gets Us 40%+ Open Rates
Ugh, I don’t want to give away my email strategy. Because it’s mine and it’s working really well for us. But since Rand recently wrote about how email is the most consistent, reliable marketing channel — and, well, he’s right — I’d be remiss in not helping you out. Our twice-monthly audience research newsletter goes out to about 60,000 people…
- Email is the Most Consistent, Reliable Marketing Channel on the Web and I Can Prove It
This is a very short post to say: If you’re not investing in your own email marketing list, you’re making a bad choice. Social media engagement rates have plummeted the last 15 years. Ad engagement, too. Google CTRs have fallen massively the last decade with the rise of zero-click searches. The visibility of TV and print advertisements have died off…
- LinkedIn SEO: How to Optimize Your Account in 2024
In this article, learn about LinkedIn SEO and how it can help you get featured by the algorithm – no SEO expertise required.
- Affiliate Marketing 101: How to Get Started As a Creator
Everything you need to know about how affiliate marketing works, how to join an affiliate program as an influencer, and some tips to kickstart your affiliate marketing strategy.
- How Integrating AI Into Our Ad Strategy Helped Us Triple Our Sales
Learn how this e-commerce beauty founder is using Meta’s Advantage+ shopping campaigns to find new audiences and improve ad performance.
- How to Create an Instagram Post Using AI — Ideas, Photos, Reels + Captions
A step-by-step guide to using AI to help you create Instagram posts, including photos, captions, and videos. Here are all the tools you need to create your post from scratch.
- How to Monetize Your Video Content: A Guide for Aspiring Creators
Want to become a video content creator and make money from your content? Here are 6 practical methods you can use with examples.
- What You Need to Know About TikTok Carousels
In this article, we’ll cover TikTok carousels – what they are, what they look like, and why you should make them.
- Scheduling Facebook Group Posts With Buffer
Buffer will continue to support publishing to Facebook Groups using mobile notifications. Here's how it works.
- How I Use AI to Support My Work As a Business Owner With ADHD
The specific practices and prompts I use with ChatGPT to support my ADHD. Any business owner, whether neurodivergent or not, can benefit from using these tools to stay organized and productive.
- 7 of the Best AI Image Generators for Creators and Marketers + Example Images
Tried and tested: These AI image generators consistently delivered the best results. Here's a look at how they work, how much they cost, and how they handled a specific prompt.
- How To Lock Facebook Profile View – An Easy Guide
Key Takeaways: Locking Facebook profile view allows you to curate your online presence and control who can access your personal The post How To Lock Facebook Profile View – An Easy Guide appeared first on .
- How To Download & Save Any YouTube Video For Free
Key Takeaways: Understand the difference between saving YouTube videos offline and downloading them for permanent storage. Use reliable third-party tools The post How To Download & Save Any YouTube Video For Free appeared first on .
- How To Delete Facebook Account Permanently – An Easy Guide
Key Takeaways: Facebook has a massive 2.9 billion user base but youth is now maintaining a distance from the platform. The post How To Delete Facebook Account Permanently – An Easy Guide appeared first on .
- How To Deactivate & Delete Instagram Permanently
Key Takeaways: Deleting an Instagram account is a one-time decision and cannot be undone once you delete Instagram account Take The post How To Deactivate & Delete Instagram Permanently appeared first on .
- How To Effectively Repost On Instagram
Key Takeaways: Resharing user-generated content strengthens brand loyalty by acknowledging and showcasing customer contributions To expand your reach, strategically repost The post How To Effectively Repost On Instagram appeared first on .
- How To Change Your Name On Facebook App – Easy Guide
Key Takeaways: Understand Facebook’s name policy to ensure your new name adheres to the guidelines and avoids offensive words and The post How To Change Your Name On Facebook App – Easy Guide appeared first on .
- 8 Great Cover Letter Examples You Need For Any Job
Key Takeaways: A well-crafted cover letter is crucial in today’s competitive job market, with 83% of hiring managers considering it The post 8 Great Cover Letter Examples You Need For Any Job appeared first on .
- Difference between RFQ vs RFP
RFP Vs RFQ – What Is The Difference? Imagine, you’re preparing for a big sales pitch, and you need to The post Difference between RFQ vs RFP appeared first on .
- Link Instagram To Your Facebook Page In 5 Simple Steps
Key Takeaways👉🏾 1) Do link your Instagram to your Facebook page to cross-promote and expand your reach. 2) Leverage Instagram’s The post Link Instagram To Your Facebook Page In 5 Simple Steps appeared first on .
- Content Strategy for Startups: The Ultimate 8-Stage Roadmap — Whiteboard Friday
Discover Yagmur’s 8-stage roadmap to creating a content strategy that helps establish your business and build brand awareness.
- How to Leverage BigQuery for Advanced Internal Link Analysis
Discover the potential of BigQuery for SEO. Dive deep into advanced internal link analysis and enhance your SEO strategies.
- Elevating Women in SEO for a More Inclusive Industry
By embracing mentorship and allyship, and by advocating for change, we can work together to build a better future for women in SEO.
- How to Create an Email List and Use It for SEO
The ultimate guide to building an email list. Create and grow an email list, and discover six ways to use it to improve your SEO.
- What Is Google Clamping Down On? Spring 2024 Updates — Whiteboard Friday
Learn about Google updates from this Spring in this Whiteboard Friday with Tom Capper.
- AI-Powered Gap Analysis: 5 Ways to Find What’s Missing at Every Stage in the Buyer Journey
Discover how AI can revolutionize your marketing strategy by identifying gaps at every stage of the buyer journey.
- Carving a Career in SEO — How NOT to Get Taken for a Ride
Learn how to not get taken for a ride when starting your career in SEO. Jo writes about her experience working client-side, in an agency, and freelancing.
- 8 Prep Steps for Better Local Business Client Meetings
Discover eight essential steps to elevate your local business client meetings from mundane to meaningful. With the right preparation, consultations can be opportunities for living and learning well!
- Combining SEO Data to Make Smarter Marketing Decisions — Whiteboard Friday
Join us in this Whiteboard Friday as we delve into the art of combining various data sources. Discover why this holistic approach is crucial for prioritizing tasks and gaining invaluable insights, and learn practical tips for seamless data integration.
- Learning from your failures POV Customer Success
Customer success is a journey of continuous learning. Embrace failure, champion customer-centricity, and drive meaningful outcomes.
- The Most Important Plan in Customer Success? The “JOINT SUCCESS” Plan
Unlock collaborative success in Customer Success with the JOINT SUCCESS Plan. From impactful introductions to challenging conversations, this blueprint ensures every step contributes to client success.
- Relationship Building – A Critical CSM/KAM Skill
Dive into the core principles of customer success and key account management, unraveling the vital role of intentional relationship building for CSM and KAM in a tech-savvy, highly educated environment.
- Navigating the Future: A Dialogue on Strategic Partnership
Embark on a transformative journey with the SmartKarrot-Quint partnership, reshaping tech customer success. Discover the power of playbooks, bridging gaps, and unlocking a promising 2024.
- Omnichannel Strategies: Creating Consistent Customer Success Across All Platforms
Explore the transformative power of omnichannel strategies in today's business landscape, providing seamless customer experiences and unlocking new opportunities.
- Revolutionizing Customer Success in 2024: How AI is Changing the Game
Unlock the potential of AI's Predictive Analytics in Customer Success, foreseeing customer behavior for proactive strategies.
- Managing Customer Success teams
Dive into the challenges and opportunities of managing CS teams in APAC, exploring market-based organizational structures, skill set balance, and fostering a customer-centric mindset.
- Experts Reveal: The Art of Managing Key Customers
Dive into the world of strategic customer management, uncovering the art of success plans, relationship navigation, and impactful Quarterly Business Reviews.
- Complexity Overkill: Why it’s time to switch from conventional Project Management Tools to Digital Playbooks
Unleash productivity: Dive into the drawbacks of rigid project management tools and learn how digital playbooks empower teams with flexibility and simplicity.
- 16 Exceptional Benefits of Change Management and How to Implement Key Components
Photo Attribution: fatmawati achmad zaenuri/Shutterstock.com Most businesses probably realize that change is constant. The question is then, how can these changes be planned for and guided through as smoothly as possible. Well-planned change management strategies can help lower the possibility of difficulties and help bring about streamlined transitions. [More]
- 30 Excellent Customer Service Values with Examples and Strategies for Developing Your Own
Photo Attribution: eamesBot/Shutterstock.com At the center of outstanding customer service lie core values that guide interactions with customers and shape the overall service experience. [More]
- Comprehensive Guide to IT Redundancy and Why It is Essential
Photo Attribution: elenabsl/Shutterstock.com Most businesses today have become critically dependent on IT systems and their availability. Without systems to provide redundancy and backups, IT downtime could prove very expensive. Large organizations can be looking at costs of up to $1-5 million per hour in the event of system-wide outages. This doesn't include potential penalties or legal fees in case of data breach or otherwise. [More]
- Top 20 Customer Pain Points with Examples and Solutions
Photo Attribution: inspiring.team/Shutterstock.com Discovering and addressing customer pain points is essential for any business aiming to excel in customer satisfaction and retention. These pain points include the difficulties and frustrations customers encounter when engaging with products or services. These can directly influence their overall experience and perception of a brand. [More]
- CX Technology Fully Explained with 18 Innovative Examples
Photo Attribution: Grinbox/Shutterstock.com Customer expectations continue to change as technology changes. They expect more from businesses. But businesses have the opportunity to meet those demands, and set themselves apart from competitors. [More]
- 16 Innovative Ways to Use Blockchain in Customer Service
Photo Attribution: Tun_Thanakorn/Shutterstock.com Technology is shaping customer experiences and brand loyalty. As businesses strive to meet changing consumer expectations, blockchain technology emerges as a powerful tool to support this. [More]
- 15 Cutting-Edge Ideas for Improving Customer Service in 2024
Photo Attribution: Creativa Images/Shutterstock.com The world of customer service is constantly evolving, especially given modern technology. With this comes changing consumer expectations. Then, innovation becomes paramount. In 2024, technology, data, and customer-centric strategies converge to shape how organizations approach customer service. [More]
- The Complete Guide to Customer Service Knowledge Management
Photo Attribution: 365daysStudios/Shutterstock.com Customer Service Knowledge Management is essential to the smooth operation of any customer service, Customer Experience (CX), sales and account management teams. [More]
- Automated Self-Service: Fully Explained and 31 Best-Practice Do's and Don'ts
Photo Attribution: VectorMine/Shutterstock.com Automated Self-Service is quickly becoming necessary for streamlining support processes, enhancing efficiency, and empowering both end-users and support personnel. Unlike traditional support models which rely heavily on human intervention, it uses the latest technologies and predefined workflows to enable users to resolve issues, access resources, and perform tasks autonomously. [More]
- BoS Bytes
BoS Bytes: 3 Things to Make You Smarter There’s a ton of terrible content out there. Three golden nuggets I guarantee are worth your time. 📃 How LLMs Work, Explained Without Math 📃 Know Your Customers Jobs to be Done 🎥 The Secret Science of Perfect Spacing
- Farewell Jack Lang
Farewell Jack Lang. You made a difference to the world. We were very sad to hear of the passing of Dr Jack Lang at the end of April. He was a one off. Mad and off the wall. I organised a small dinner for Cambridge entrepreneurs in 2008 where Jack was one of the invitees.
- Revealing the Success: BoS Europe 2024
On the grounds of Churchill College, the Business of Software Conference Europe once again unfolded last 25-26 March 2024. Sunday – Pre-conference activities Prior to the official start of the BoS Conference Europe 2024, a group of attendees and speakers gathered to embark on an open-bus tour, led and supported by Christopher Moore of Quiet
- Stop Saying Nothing: How to Write Copy for Your Software Company
Copy for software company websites should be anything but boring. Joanna Wiebe teaches how to ditch bad words and write copy that converts.
- 5 Business ‘Rules’ Worth Breaking
There is no one-size-fits-all approach to founding a startup. Don’t be afraid to break 'business rules' and ignore advice that doesn't fit.
- Business Lessons from the Founder of HubSpot
Starting a business is hard, and we're bound to make mistakes. But those mistakes are often what lead to the most important, eye-opening lessons on how to get things right in business.
- How to Sell Software to the Masses: Use Sales
If you want to sell something – be it software or handbags or cars or bananas – it pays to consider that humans like to buy from other human beings. In his 2015 talk, Steli Efti breaks down how to sell software to people using sales.
- Mirages and Broken Funnels: What’s Holding Your Businesses Back from Scaling and Reaching Profitability
Too often, startup founders spend time hoping for a miracle that will suddenly 'flip the switch' and skyrocket our company to profitability. But that’s not the reality for most software entrepreneurs. In her BoS USA 2012 talk, Gail Goodman laid out the most common hurdles software founders face and how to overcome them, scale, and become profitable.
- BoS USA 2023 – The Sigmacorn Notes
Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks 9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk 10:15 Mayor Mary-Ann Baldwin: Welcome to Raleigh 10:45: Randeep Sidhu: Life and Death Decisions 11:45:
- Vital Signs: Mastering the Art of Growth in The Year of Efficiency
The world of growth strategies is changing fast, and experts are paying close attention. In what’s being called the Year of Efficiency, finding the perfect balance between aggressive growth and careful operation is more critical than ever to ensure you hit your goals while keeping operating budgets in check. We’re excited to invite you to our upcoming webinar, “Vital Signs: Mastering the Art of Growth in The Year of Efficiency.” This event is designed especially for those focusing on subscriptions and revenue growth. Here’s why you should attend: With insights from industry-heavy hitters Sam Jacobs, CEO at Pavilion, and Guy
- Open Banking Demystified: A Guide to Financial Innovation
The financial services sector is constantly evolving. Consider personal banking, for instance. We’ve shifted from visiting bank branches for every transaction to ATMs to confirming payments in seconds through the bank’s smartphone app. This transformation is more evident in the United Kingdom (UK) and European Union (EU) than in other regions. A recent report shows that the 10 countries with the highest online banking penetration were all UK/EU countries. The UK ranks #1 with a 98.41% penetration rate, followed by Norway (95.77%) and Iceland (95.43%). So it’s clear that digital transactions have become table stakes, setting a new standard for
- 3 Compelling Reasons to Target Latin America for Subscription Expansion Opportunities
As we journey through the year, a strategic shift is underway among subscription leaders. Unlike the past years, which focused on cost savings and survival, the current emphasis is on efficient growth. According to the 2024 State of Subscriptions & Revenue Growth report, retention, expansion, and renewals are the top subscriber growth priorities. Expanding into developing regions with large, underserved markets can be a huge win for businesses in developed economies like the US and Europe. If you are eyeing an expansion, Latin America (LatAm) stands out as a compelling choice, and here’s why: 1. Rapid digitization According to the
- Maximize Revenue: Mastering Subscription Payments in Latin America
With Latin music dominating one in five tracks on Spotify’s Top 100, it’s clear that the region has rhythm. Like Bad Bunny and Shakira, Spotify has succeeded by tapping into the Latin market. The region now contributes over 20% of its active users. But Latin America offers more than just catchy tunes; it presents a strategic opportunity for expansion. With a remarkable 78% digital commerce penetration and a large base of digitally savvy consumers, the region is poised for growth. And just like Spotify, your business can thrive in this market by embracing global partnerships. Whether you already have customers
- Maximizing Global Growth: The Advantages of Multiple Payment Gateway Partnerships
Online payments have become an integral part of business transactions, so much so that deciding the payment strategy is one of the top items on businesses’ checklists when expanding to new regions. When you already work with a Payment Service Provider (or ‘payment gateway’ as it is commonly called) that is reliable, secure, and works fine for your current markets, it may seem overkill to even consider adding another one. Even if a popular payment method in your potential market is not supported, you’d prefer to wait for your current payment gateway to develop than work with one more vendor.
- Celebrating Innovation: Announcing the Winners of the Beelievers Awards- London Edition
Chargebee’s London-based user conference, beelieve, hummed with excitement as it united trailblazers and innovators from the subscription and revenue growth sector. A standout moment was the “beelievers” awards, honoring visionary leaders and organizations shaping the subscription landscape’s future. Let’s explore the winners in each category, highlighting their exceptional contributions to efficiency, transformation, retention, revenue growth, and leadership. Efficiency at Scale: Brevo Brevo was recognized with an Efficiency at Scale award for its outstanding achievements in scaling operations sustainably while maintaining profitability. With its Marketing platform, Brevo, formerly Sendinblue, already enables 500K+ business users across 180 countries to build brilliant customer
- From homegrown to high-tech: SA International’s subscription upgrade
SA International (SAi) exemplifies the evolution crucial for businesses in modernizing billing systems, transitioning seamlessly from a traditional homegrown setup to Chargebee’s modern subscription management platform. This strategic move not only enhanced operational efficiency but also significantly boosted growth, showcasing a forward-thinking approach and adapting to technological advancements and market demands. Homegrown subscription billing system lacked flexibility and scalability Initially, SAi operated with a homegrown billing system, which, despite its tailored design, struggled with flexibility and scalability amidst rapid company and market evolution. Addressing homegrown system shortcomings Identifying key issues, such as rigid pricing structures and inadequate support for international
- Chargebee’s AI-Powered Leap into Personalized Subscriber Experiences
Discover Chargebee's innovative AI solution to turn cancellations into retention opportunities and streamline subscription growth.
- Latest Product Innovations: Unlock Efficient Revenue Growth in 2024 and Beyond
Businesses across the globe have seen a massive shift in priorities over the past five years. From ‘Growth at all costs’ until 2022 to the ‘Year of Efficiency’* in 2023, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. But we’re in 2024, and things are different now. Our conversations with business leaders across the globe tell us a story of growth ambitions this year. Leaders are no longer content with surviving and want to show progress. We call it the year of ‘Efficient Growth’. We believe that businesses want to be bold and reaccelerate growth while carrying
- How to Edit Code in WordPress When You’re Brand New To It
If you’re new to WordPress, you might be a bit hesitant about editing code on the platform for the first time. However,... The post How to Edit Code in WordPress When You’re Brand New To It appeared first on The Daily Egg.
- How to Remove WordPress Themes and The Way You Should Do It
Themes enable you to sample and change the appearance of your website. On WordPress, there are four primary ways to remove themes. ... The post How to Remove WordPress Themes and The Way You Should Do It appeared first on The Daily Egg.
- FOMO Marketing: Most Do It Wrong (+How to Do It Right)
We all have those moments where we just can’t pass up an opportunity. It’s everything we want at the price we want.... The post FOMO Marketing: Most Do It Wrong (+How to Do It Right) appeared first on The Daily Egg.
- 9 Call Center Interview Questions That Expose #1 Prospects
Hiring agents for your call center can be hard. You publish one job posting, receive a mountain of applications, and your real... The post 9 Call Center Interview Questions That Expose #1 Prospects appeared first on The Daily Egg.
- How To Improve Call Center Agent Performance? Competition
Competition is a natural part of human nature, but it’s not a natural part of call center operations. That said, if you... The post How To Improve Call Center Agent Performance? Competition appeared first on The Daily Egg.
- 5 Steps to Make Chatbot Call Center Convos Feel Human
Although chatbots can be extremely helpful for call centers on the backend, they still don’t have a great reputation among customers. Simply... The post 5 Steps to Make Chatbot Call Center Convos Feel Human appeared first on The Daily Egg.
- How to Reduce Hold Time in a Call Center in 1 Swift Action
There are a lot of ways you can reduce average hold times in your call center. Some involve complicated, multi-step processes that... The post How to Reduce Hold Time in a Call Center in 1 Swift Action appeared first on The Daily Egg.
- Out of All The Ecommerce Challenges, These 7 Are Fatal
While the B2C ecommerce industry grows at a compound annual rate that’s already over 10% per year, individual online retailers continue to... The post Out of All The Ecommerce Challenges, These 7 Are Fatal appeared first on The Daily Egg.
- Ecommerce Roles: The Best Roles To Make Big Money
With the global ecommerce industry steadily growing each year, it’s clear that retail is transforming to accommodate more and more of online... The post Ecommerce Roles: The Best Roles To Make Big Money appeared first on The Daily Egg.
- Top SaaS applications from IT and automation leaders in 2024
Unveiling the tech stack all-stars from BetterCloud’s State of SaaS Report! Explore the most-valued applications by IT leaders, including Adobe Creative Cloud, Asana, Atlassian, AWS, and more. Discover how BetterCloud can optimize your tech stack!
- Smart SaaS budgeting: Refine your spend strategy for 2024
Feeling overwhelmed by software subscriptions? Learn how to create a smart SaaS budget and make your tech stack work for you. This guide covers budgeting steps, common mistakes to avoid, and how BetterCloud can simplify the process.
- The IT leader’s mega-guide to SaaS savings
Stop SaaS sprawl from draining your budget! BetterCloud’s guide reveals how to control hidden SaaS costs, optimize your tech stack, and maximize ROI. Download now & conquer SaaS bloat!
- Mastering helpdesk support: The right way to submit an IT ticket
Struggling with tech problems at work? Don't waste time with confusing helpdesk tickets! This guide teaches you how to write clear, concise requests that get your issues resolved faster.
- The AI tax: What IT pros need to know
Discover how the AI tax is quietly inflating your software bills and learn how to combat it with a robust SaaS management platform (SMP). Stay ahead of unexpected costs and take control of your organization's software expenses.
- SaaS management explained by the BetterCloud pets
Celebrate National Pets Day with BetterCloud's adorable team of software-savvy pets! Discover how Lucy, Capi, Salla, Indigo, Rulo, and Bala simplify SaaS management and optimize performance. Let these lovable sidekicks guide you to a purr-fectly managed software environment!
- From ideas to reality: BetterCloud’s inaugural Hackathon!
Discover how BetterCloud's customer-centric approach drives innovation. Learn about our recent hackathon, where we collaborated with customers like JAMF and Merge to build features faster than ever.
- How to prevent “shelfware” and optimize SaaS usage
Many businesses fall into the trap of “shelfware”, where they purchase software, but don’t fully utilize it. This not only wastes money, but hinders productivity.
- BetterCloud named a leader in Spring 2024 G2 Grid Report
Fresh off the press: G2 released its Spring 2024 Grid Reports and we’re incredibly grateful to our thousands of customers and users for honoring BetterCloud as a Leader in 30+ G2 Grid Reports.
- How Colliers Manages Some of the Largest Buildings on the Planet
Colliers is a global commercial real estate company that helps its clients select corporate real estate, manage lease renewals, and handle portfolio strategies. It’s a massive operation that requires an intense amount of organization and transparency to deliver the best services for its clients. One of the ways it accomplishes this is by using Process The post How Colliers Manages Some of the Largest Buildings on the Planet first appeared on Process Street | Checklist, Workflow and SOP Software.
- Podcast: How to Build Successful Onboarding Processes (That Just Work)
Welcome to the Employee Onboarding Podcast, where we dive into cutting-edge onboarding strategies and gain insights from HR leaders. Today, we’re thrilled to be joined by Keisha Toussaint who is a seasoned HR professional crafting exceptional onboarding experiences. With eight years of HR expertise and a master’s degree in human resource management, Keisha leads initiatives The post Podcast: How to Build Successful Onboarding Processes (That Just Work) first appeared on Process Street | Checklist, Workflow and SOP Software.
- How Salesforce Uses Process Street for Effective Client Onboarding
A SaaS heavyweight & one of the largest tech companies in the world with over 49,000 employees in 28 countries, Salesforce has built the worlds most successful CRM – not to mention the tallest building in the Western US, the Salesforce Tower. In this post we look at how Salesforce Datorama, a marketing intelligence and The post How Salesforce Uses Process Street for Effective Client Onboarding first appeared on Process Street | Checklist, Workflow and SOP Software.
- 23 Super-Efficient HR Tools to Cut Back on Admin Work
Cloud-based, paperless workflows are the future of office efficiency, while poorly indexed, illegible files are stuck firmly in the pre-SaaS era, where they belong. HR professionals take on a ton of different responsibilities throughout the day and deal with plenty of repetitive, complex tasks. Relying on your own brain (as much as you’d want to think The post 23 Super-Efficient HR Tools to Cut Back on Admin Work first appeared on Process Street | Checklist, Workflow and SOP Software.
- Podcast: Dr. Christina Moran Unveils the Art and Science of First Impressions (+ More Onboarding Secrets)
In our 20th episode of the Employee Onboarding Podcast, we are honored to host Dr. Christina Moran, joining host Erin in an insightful conversation on employee onboarding and creating exceptional onboarding experiences. Dr. Christina Moran is a licensed psychologist and an esteemed member of the leadership team at a renowned design architecture firm. Together, they The post Podcast: Dr. Christina Moran Unveils the Art and Science of First Impressions (+ More Onboarding Secrets) first appeared on Process Street | Checklist, Workflow and SOP Software.
- Podcast: A Tech Pioneer’s Vision of Employee Onboarding
Ever envisioned a world where your onboarding process is powered by artificial intelligence or where complex tasks are seamlessly managed by sophisticated algorithms? Join us for the latest episode of Process Street’s Employee Onboarding Podcast, where Erin engages in a conversation with Tarek Kamil, the founder of Cerkl, delving into the future of employee onboarding, The post Podcast: A Tech Pioneer’s Vision of Employee Onboarding first appeared on Process Street | Checklist, Workflow and SOP Software.
- Podcast: How Leverage Avoided Bankruptcy by Improving Operational Efficiency
Nick Sonnenberg is an entrepreneur, columnist, guest lecturer at Columbia University, and the Wall Street Journal’s bestselling author of Come Up for Air: How Teams Can Leverage Systems and Tools to Stop Drowning in Work. Nick is also the founder and CEO of Leverage, a leading operational efficiency consultancy that helps companies implement the CPR The post Podcast: How Leverage Avoided Bankruptcy by Improving Operational Efficiency first appeared on Process Street | Checklist, Workflow and SOP Software.
- Partner Spotlight: How Bryan deSilva Automates Work for Clients with Process Street
Today, we’re going to take a look at Improvizations, a workforce consulting firm that works with a huge variety of organizations to improve and automate their business processes. As part of our Solutions Partner program, CEO and founder of Improvizations Bryan deSilva engages his clients and gets them as excited as he is about continuous The post Partner Spotlight: How Bryan deSilva Automates Work for Clients with Process Street first appeared on Process Street | Checklist, Workflow and SOP Software.
- EQMS: How It Will Improve Your Business (+ the Top 8 Solutions)
Would you eat a McDonalds Big Mac that was out-of-date, had been dropped on the floor, and made with a stranger’s bare hands? No! Me neither. Unfortunately, that’s what thousands of people in China, unknowingly, did. Back in 2015, the Chinese meat suppliers for McDonald’s were secretly filmed and caught: “Handling meat and chicken with The post EQMS: How It Will Improve Your Business (+ the Top 8 Solutions) first appeared on Process Street | Checklist, Workflow and SOP Software.
- Comparing Revenue Growth Trends in the Public and Private SaaS Sectors
Median revenue growth rates have been decelerating steadily for public SaaS companies over much of the past decade. SaaS Capital recently completed our annual survey of private, B2B SaaS companies. With the most recent data in hand, we thought it timely to look at revenue growth rates for private SaaS companies and examine whether any of the above trends identified in public companies are also present in the private sphere. The post Comparing Revenue Growth Trends in the Public and Private SaaS Sectors appeared first on SaaS Capital.
- 2024 Benchmarking Metrics for Bootstrapped SaaS Companies
SaaS Capital works with both VC-backed and bootstrapped SaaS companies and has seen the advantages of both approaches. However, one situation that is especially interesting is bootstrapped SaaS companies with $3M to $20M in Annualized Run Rate Revenue (ARR). Growing from a pre-revenue startup to $3M (scale-up phase) marks a significant shift and bootstrapping from $3M to $20M creates enormous value for owners. To help support bootstrappers during their scale-up, we wanted to focus on 2024 benchmarking metrics for scale-up stage bootstrapped SaaS companies. The post 2024 Benchmarking Metrics for Bootstrapped SaaS Companies appeared first on SaaS Capital.
- 2024 Private SaaS Company Valuations
Valuing private SaaS companies can be a fraught and confounding process in which two groups can look at the same numbers and arrive at widely different results. As our long-time readers know, we have sought to provide an objective, data-driven reference point to help overcome the challenges presented by valuing private SaaS companies. Using data from SaaS Capital’s recently completed 13th annual SaaS benchmarking survey with the model from the white paper and the current SCI of 6.8, yields a predicted private SaaS company valuation multiple of 4.1x. The post 2024 Private SaaS Company Valuations appeared first on SaaS Capital.
- The Rule of 40 is Dead… Long Live the Rule!
The Rule of 40, which suggests that a SaaS company's growth rate plus profitability percentage should equal at least 40, has been a benchmark for assessing the health of SaaS companies. However, this rule has come under scrutiny for being overly simplistic and not accurately reflecting the nuances of company performance in different contexts. This article further elaborates on the shortcomings of the Rule of 40, suggesting that it doesn't account for the vast differences between companies that might achieve the same "score" through vastly different means. The post The Rule of 40 is Dead… Long Live the Rule! appeared first on SaaS Capital.
- Why Long-Term SaaS Revenue Growth Rates are Slowing; and What it Means for Your Private B2B SaaS Company
Median revenue growth rates of publicly traded Software-as-a-Service (SaaS) companies in the SaaS Capital Index™ (SCI) are decelerating, and have been for much of the past decade as these companies grew bigger. The more recent development is that growth rates are now decelerating for all company sizes, including smaller public companies, which historically had the highest growth rates in the Index. The post Why Long-Term SaaS Revenue Growth Rates are Slowing; and What it Means for Your Private B2B SaaS Company appeared first on SaaS Capital.
- AI Risks to B2B SaaS Companies: A Framework for Estimating Risk
Artificial Intelligence will affect B2B SaaS very unevenly. Most companies will be affected only marginally, as AI becomes another tool in the toolbelt for technologists to deliver business value. However, there are some parts of the B2B SaaS ecosystem that will be utterly hollowed out by AI, as entire departments or functions disappear. We suggest here some mental models to use to help you estimate the risks to your SaaS business from the rise of AI. The post AI Risks to B2B SaaS Companies: A Framework for Estimating Risk appeared first on SaaS Capital.
- Private B2B SaaS Company Growth and Profitability Update: Q3 2023
In November 2023, SaaS Capital launched a short survey to compare intra-year data against our long-running annual B2B private SaaS company metrics survey. We focused on just two areas: growth rates and profitability. Key takeaways include: growth rates have slowed considerably through 2023, companies have responded by cutting costs, and the Rule of 40 number has increased for most companies through 2023. The post Private B2B SaaS Company Growth and Profitability Update: Q3 2023 appeared first on SaaS Capital.
- Exploring the Cost of Capital for SaaS Companies – Part III: Cost of Equity Simplified?
In Parts I and II, we looked at public company data and private company valuation models (backed by data) in order to come up with some empirical guesses for the cost of equity capital for SaaS companies. In this part, we step back from the data for a moment in order to examine the theory. The result may surprise you. The post Exploring the Cost of Capital for SaaS Companies – Part III: Cost of Equity Simplified? appeared first on SaaS Capital.
- Exploring the Cost of Capital for SaaS Companies – Part II: Closing the Public-Private Gap
In Part I, we estimated the cost of equity for public SaaS companies at 14.9% as a long-term average. However, you can’t just use numbers from public companies and apply them, unadjusted, to private companies. Private companies tend to have lower valuations than their public counterparts due to less liquid markets for their shares. The post Exploring the Cost of Capital for SaaS Companies – Part II: Closing the Public-Private Gap appeared first on SaaS Capital.
- You’re an Operator and Maybe Don’t Even Know It
Many concepts in Silicon Valley are defined from the point of view of the venture capitalist (VC), not the employee or founder. For example, the term “exit” is a misnomer when seen from the employee point of view. An IPO … Continue reading → The post You’re an Operator and Maybe Don’t Even Know It appeared first on Kellblog.
- Does Your Marketing Pass the Duck Test?
“If a bird walks like a duck, swims like a duck, and quacks like a duck, I call that bird a duck.” — James Whitcomb Riley Many marketers are in such a hurry to talk about topical issues that they … Continue reading → The post Does Your Marketing Pass the Duck Test? appeared first on Kellblog.
- The Impact of AI on Go-To-Market: Slides from my Balderton Event
Last week I hosted an event at the Balderton Capital London headquarters discussing the impact of AI on go-to-market (GTM) functions. The event was inspired by two things: When the market is in a state of confusion and things are … Continue reading → The post The Impact of AI on Go-To-Market: Slides from my Balderton Event appeared first on Kellblog.
- Six Principles to Optimize Your Results and Your Career (Presentation Slides)
Just a quick post to share the slides of a presentation I recently gave on six principles that can help you optimize both your results and your career. The material, which should be familar to long-time Kellblog readers, is largely … Continue reading → The post Six Principles to Optimize Your Results and Your Career (Presentation Slides) appeared first on Kellblog.
- How to Detect if Your Startup Has a Faux Focus
I’ve realized that one of things I do for (or should I say, to) early-stage startups is detect whether they have a real or a faux focus (pronounced fo-focus) — the latter being a focus that appears to be real … Continue reading → The post How to Detect if Your Startup Has a Faux Focus appeared first on Kellblog.
- SaaS Events Review March 2024: Salesforce TrailblazerDX, SaaSBoomi, and SaaSOpen
Many companies had a busy start to 2024, announcing new brands, products, collaborations, features, and even top-level leadership changes. So, other than AI, what were the main SaaS trends in 2024? Last month, our team went to over 7 SaaS events across globe and here are some of our favorites Salesforce TrailblazerDX 2024 This San The post SaaS Events Review March 2024: Salesforce TrailblazerDX, SaaSBoomi, and SaaSOpen appeared first on SaaS Mag.
- Digitizing a $1943 Billion Industry. How SaaS Firm Facilio is Future-Proofing Buildings for Tomorrow.
The Commercial Buildings market globally is a $1943 billion industry. But for a long time, digitization was deeply overlooked. In 2017, Prabhu Ramachandran, along with his co-founders, set out to solve this problem with an IoT-led property operations platform allowing real estate owners and operators to aggregate building data, optimize performance, and control portfolio operations The post Digitizing a $1943 Billion Industry. How SaaS Firm Facilio is Future-Proofing Buildings for Tomorrow. appeared first on SaaS Mag.
- SaaS Conference or Niche Conference? Which Has Better ROI
At SaaS Mag, our ethos revolves around the idea of “Founders for Founders” – a community-driven approach where SaaS entrepreneurs come together to support and uplift one another. Conferences like SaaStock or MicroConf epitomize this core value, serving as epicenters of knowledge-sharing, networking, and inspiration. However, limiting attendance to solely SaaS-focused events might mean missing The post SaaS Conference or Niche Conference? Which Has Better ROI appeared first on SaaS Mag.
- Navigating the Legal Renaissance: How SaaS is Transforming the Legal Industry
In the realm of legal services, a (not so) silent revolution is underway. An industry traditionally perceived as conservative and technology-averse is now at the forefront of a technological renaissance. I’ve been a lawyer for more than 20 years and currently, I’m the Managing Partner of Indacochea & Asociados in Bolivia so let me say The post Navigating the Legal Renaissance: How SaaS is Transforming the Legal Industry appeared first on SaaS Mag.
- Unveiling the Art of SaaS Due Diligence
In the intricate landscape of mergers and acquisitions, due diligence stands as the linchpin of informed decision-making. And when it comes to the realm of SaaS, the due diligence process requires an even more specialized lens to navigate the complexities of digital assets. Enter Mushfiq Sarker, the luminary founder and lead advisor at WebAcquisition, whose The post Unveiling the Art of SaaS Due Diligence appeared first on SaaS Mag.
- SaaS Customer Personas: A Guide to Effective Targeting
Software as a service solutions enable companies to quickly modify and adapt their strategies and have transformed the way businesses function. Yet, the SaaS market is highly diverse, as each SaaS product caters to unique customer needs, making it difficult to create a universal marketing strategy for every potential customer they could ever have. Hence, The post SaaS Customer Personas: A Guide to Effective Targeting appeared first on SaaS Mag.
- Revenue’s More Important Than Ever. See Where to Find Five Times More on Your Platform.
Venture capitalist Marc Andreessen famously said in 2011 “Software is Eating the World.” Today, Andreessen’s notorious blog post seems prescient. We’ve adopted software into our work and play so deeply that it’s both ubiquitous and invisible. More recently, Angela Strange, general partner at Andreessen Horowitz, announced every company will be a fintech company: “Nearly every The post Revenue’s More Important Than Ever. See Where to Find Five Times More on Your Platform. appeared first on SaaS Mag.
- Revolutionizing CRM Implementation with Event-Driven Architecture
In today’s rapidly evolving business landscape, the customer relationship management (CRM) field is undergoing a seismic shift. As companies strive to meet the ever-changing demands of their customers, CRM systems must adapt accordingly. According to a report by Statista, the global CRM software market was valued at $57 billion in 2020 and is projected to The post Revolutionizing CRM Implementation with Event-Driven Architecture appeared first on SaaS Mag.
- More Than Just Fancy Footwork
In the bustling world of SaaS, managers are more than just figureheads; they’re the pulse, the rhythm, and sometimes even the soul of their ventures. But what really makes a standout manager in this cutthroat digital jungle? You’d assume a SaaS manager should be all about the code and jargon, right? Think again. Sure, some The post More Than Just Fancy Footwork appeared first on SaaS Mag.
- Best Contract Management Software in 2024
Handling contracts is crucial for businesses, but it can be complicated & time-consuming, leading to errors and missed opportunities. That’s where Contract Lifecycle Management (CLM) software comes in, simplifying the entire process. Contract management software is essential for modern businesses, making tasks like creating, storing, editing, and tracking contracts a breeze. These tools eliminate the The post Best Contract Management Software in 2024 appeared first on Volody New Test Blogs.
- AI in Contract Drafting & Reviewing: Enhancing Contracts
The legal industry has witnessed a significant transformation with the advent of Artificial Intelligence (AI) technology. AI is revolutionizing contract drafting, making it quicker, more accurate, and efficient than ever before. In this blog post, we will explore the concept of AI in legal documentation and how it is changing the future of contract generation. The post AI in Contract Drafting & Reviewing: Enhancing Contracts appeared first on Volody New Test Blogs.
- Create contracts in CRM with CLM integration
In the fast-paced world of sales, efficiency is key to closing deals swiftly and maintaining a competitive edge. Manual contract creation and management can be time-consuming, error-prone, and hinder the overall productivity of sales teams. To address these challenges, businesses are increasingly turning to Contract Lifecycle Management (CLM) solutions that seamlessly integrate with Customer Relationship The post Create contracts in CRM with CLM integration appeared first on Volody New Test Blogs.
- How to use Excel spreadsheet for contract management
Managing contracts requires constant attention to detail, organization, and accuracy. While there are various contract management software options available in the market, Spreadsheets are still widely used for contract management. In this article, we will explore how an Excel spreadsheet for contract management can be used to effectively manage agreements and provide you with some The post How to use Excel spreadsheet for contract management appeared first on Volody New Test Blogs.
- How to ensure sustained sales and legal collaboration?
In today’s increasingly competitive business landscape, sales-legal collaboration has emerged as a key differentiator that can drive revenue growth and enhance customer satisfaction. When the sales and legal departments work together, they can streamline the deal-making process, reduce contract risks, and build stronger client relationships. However, achieving effective collaboration is not easy. It requires a The post How to ensure sustained sales and legal collaboration? appeared first on Volody New Test Blogs.
- Legal and Procurement: Strategies for Successful Collaboration
Legal and procurement are two distinct fields that are integral to the smooth functioning of any organization. Legal refers to the practices and procedures that ensure compliance with laws and regulations. Procurement, on the other hand, deals with the acquisition of goods and services required by an organization to carry out its operations. While these The post Legal and Procurement: Strategies for Successful Collaboration appeared first on Volody New Test Blogs.
- Want to digitize your physical contracts?
Physical Legacy Contracts are a major issue for every enterprise around the globe. These physical documents are hard to keep track of and are spread across multiple repositories. Managing milestones, obligations & risks of all these contracts is a laborious manual task that can often lead to missed renewals or penalties. Digitize contracts for smooth The post Want to digitize your physical contracts? appeared first on Volody New Test Blogs.
- Exploring Generative AI for Contract Management
In today’s digital age, it is more important than ever to securely manage contracts. Generative AI is a powerful tool that can be utilized for contract management, but it is important to understand how to use it safely and effectively. In this blog post, we will explore the use of generative AI for contract management. The post Exploring Generative AI for Contract Management appeared first on Volody New Test Blogs.
- Top Contract Management Tips for Legal Professionals
Learn how to streamline your contract management Legal professionals have to manage multiple contracts at a time, making it a daunting task. A mistake made in contract management can lead to serious consequences and affect the organization’s reputation. Contract management is not just about managing a document; it is about ensuring that everything is compliant The post Top Contract Management Tips for Legal Professionals appeared first on Volody New Test Blogs.
- Top 10 Best SaaS Design Agencies In 2024
This article provides you with a list of top 10 SaaS design agencies you should know in 2024. If you’re involved in the world of SaaS and you’re not familiar with these agencies yet, you should be! Among these 10 agencies, you’ll find everything you need in SaaS design, ensuring no topic is left uncovered. The post Top 10 Best SaaS Design Agencies In 2024 appeared first on UserActive.
- Increasing SaaS Sign Ups And Conversions With A UI Redesign
Peter spoke with John Wright, Co-founder of StatsDrone. StatsDrone is a B2B data analytics software tailored for the affiliate marketing sector, automating sales and commission tracking for webmasters while centralizing their data. John shared with Peter: The significant impact of redesigning StatsDrone on user perception and business growth, resulting in improved conversion rates and increased The post Increasing SaaS Sign Ups And Conversions With A UI Redesign appeared first on UserActive.
- 3 Pivotal Moments Bootstrapping To $2M ARR
Peter spoke with Justin Gerena, Co-Founder of SiteSwan. SiteSwan enables agencies, publishers, designers, and entrepreneurs to effortlessly create professional websites for small businesses within minutes, without the need for coding or technical skills. During their conversation, Justin discussed: Defining the Ideal Customer Profile (ICP). Harnessing the power of sales tracking to leverage data for business The post 3 Pivotal Moments Bootstrapping To $2M ARR appeared first on UserActive.
- From UX Designer To SaaS Founder
Peter interviewed Gaurabh Mathure, Co-Founder of Tydy. Tydy, an Employee Data Platform, simplifies employee data and document management. It streamlines processes across HR, IT, and Vendor apps, ensuring a seamless, personalized experience for employees from onboarding to offboarding. Gaurabh discussed with Peter: Tydy’s role in streamlining data for an enhanced employee experience. His UX design The post From UX Designer To SaaS Founder appeared first on UserActive.
- Introduction To The SaaSiest Community
A few weeks ago, Peter talked to Thomas Sjöberg & Daniel Nackovski, the Co-Founders of SaaSiest. SaaSiest is a community-driven initiative aimed at fostering dialogue and knowledge exchange to empower European B2B SaaS professionals and companies. In this interview they share: Their experiences as co-founders of SaaSiest and their extensive roles in the SaaS industry. How the The post Introduction To The SaaSiest Community appeared first on UserActive.
- Creating Opportunities With SaaS Acquisitions
Peter spoke with Jarno van der Linden, Co-Founder of Wezoo. Wezoo is the ultimate flexible workspace solution, offering no subscriptions, on-demand access, and pay-per-use working. Expect to hear: The strategic focus on the supply side before addressing the buy side as a key to their success. Acquisitions have enhanced their technology and scalability in the The post Creating Opportunities With SaaS Acquisitions appeared first on UserActive.
- Why Your SaaS Needs a Product Design Agency
Introduction The success of a SaaS product is, in big part, determined by its design. An expert product design agency brings a unique blend of creativity, technical knowledged, and user empathy to the table, qualities that are key in designing SaaS products that stand out. Let’s look at why a product design agency is not The post Why Your SaaS Needs a Product Design Agency appeared first on UserActive.
- How a Product Design Agency Can Help Scale your SaaS
In the world of SaaS, scalability is not just a goal but a necessity for success. As SaaS products look to grow their user base and expand their service offerings, the role of product design becomes increasingly important. Product design agencies, with their specialized expertise and creativity, play a key role in this scenario, helping The post How a Product Design Agency Can Help Scale your SaaS appeared first on UserActive.
- Expert Strategies for SaaS Success: Insights from a Leading UI/UX Design Agency
Introduction In this day and age, the success of SaaS products increasingly relies on more than just their technological power or feature set. The differentiating factor often lies in the UI/UX that these platforms offer. An expertly crafted UI/UX does more than just bringing in users; it creates engaging, intuitive interactions that create user satisfaction, The post Expert Strategies for SaaS Success: Insights from a Leading UI/UX Design Agency appeared first on UserActive.