Discover the Best SaaS Resources on SaaS Hub

SaaS Resources

  • How Revenue Multiples Really Fall After Each VC Round

    So Michael Ho did an analysis here of Carta valuation data in a way that IMHO visualizes in a way so many founders miss.  And misunderstand. At the end of the day, SaaS companies that get all the way to IPO end up trading at “standard” public company ARR multiples, even if they raised at... Continue Reading The post How Revenue Multiples Really Fall After Each VC Round appeared first on SaaStr.

  • 6 Questions Founders Should Ask Themselves to Drive Value from Generative AI with Base10 Partners

    Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. TJ Nahigian, co-founder and Managing Partner of Base10 Partners, and Luci Fonseca, Partner, deep dive into the current GenAI landscape, incumbents vs. startups, and the six... Continue Reading The post 6 Questions Founders Should Ask Themselves to Drive Value from Generative AI with Base10 Partners appeared first on SaaStr.

  • Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

    Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you... Continue Reading The post Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? appeared first on SaaStr.

  • The Best Sales Execs Are Great at The Interview Process, Too

    If a sales exec makes it anything but effortless to schedule a job interview with them, Basically it won't work out — Jason ✨Be Kind✨ Lemkin  🇮🇱 (@jasonlk) February 13, 2024 So I remember years ago I went to hire my first VP — ever.  To make it even tougher, I’d never hired anyone... Continue Reading The post The Best Sales Execs Are Great at The Interview Process, Too appeared first on SaaStr.

  • Dear SaaStr: What Would Be The Single Most Important Advice You Would Give Other Entrepreneurs?

    Dear SaaStr: What Would Be The Single Most Important Advice You Would Give Other Entrepreneurs? Quit today if you don’t want it bad enough. But … never quit if you truly do. … Now, by “quit” I don’t literally mean leave the keys on your desk and quit today. Not if you have investors, customers,... Continue Reading The post Dear SaaStr: What Would Be The Single Most Important Advice You Would Give Other Entrepreneurs? appeared first on SaaStr.

  • 5 Interesting Learnings from Braze at $500,000,000 in ARR

    So Braze is one of the quiet winners in today’s SaaS and Cloud world.  At $500m in ARR, they’re growing a strong 33% and trading at about $6 Billion, so they’re in the 10x ARR Club. When the average public SaaS company is still stuck at 6x. Braze is a top leader in enterprise mobile... Continue Reading The post 5 Interesting Learnings from Braze at $500,000,000 in ARR appeared first on SaaStr.

  • Who Should Your VP of Product Report To?

    Lately I’ve been working with 5+ SaaS companies all hiring their first VP of Product.  Most around $6m-$10m ARR, although one just past $2m ARR.  And critically, most have a really strong CEO-CTO partnership.  Both are great leaders, and both are great at scoping out the product and its future. That means often it’s not... Continue Reading The post Who Should Your VP of Product Report To? appeared first on SaaStr.

  • What Venture Capitalists Look For in Leaders: Tips from a Founder-Turned VC with Ridge Ventures

    As a founder, you may wonder what VCs are looking for these days. Akriti Dokania, Partner at Ridge Ventures shares traits they look for in founders. The post What Venture Capitalists Look For in Leaders: Tips from a Founder-Turned VC with Ridge Ventures appeared first on SaaStr.

  • Annual Layoffs: The New “Best Practice”?

    Are layoffs now just institutionalized in Silicon Valley? And if so, what does that mean? Instacart was one of the 3 Tech IPOs to go out late last year, along with Klaviyo and ARM. And then crushed the last quarter, with $800m of revenue and a stunning $200m of EBTIDA! At the same time —... Continue Reading The post Annual Layoffs: The New “Best Practice”? appeared first on SaaStr.

  • Upgraded Recurly Integration: Do More with Your Data 

    Our new and improved Recurly integration gives you more transparency into your data, creates greater accuracy in reporting and lets you export more components.

  • Compare Your Performance to the Market with ChartMogul Benchmarks

    Access the most current SaaS performance benchmarks available on the market.

  • Using a Columnar Database to Increase Speed

    How our engineering team keep ChartMogul accurate, fast and scalable by enhancing our data model.

  • ChartMogul 2023: Year in Review

    In January, venture capitalist Fred Wilson wrote “Surviving is thriving in 2023” and I think he couldn’t have been more right. This year has been tough, and the whole SaaS industry has experienced a delayed hangover effect. In these challenging market conditions we’ve had to partner closer than ever with our customers to understand their …

  • 24 Predictions for SaaS in 2024

    Before 2023, the term “generative AI” was met with blank faces. But over the past 12 months, Open AI’s ChatGPT has gone mainstream, Twitter has become X, Silicon Valley Bank collapsed, as did FTX, and WeWork… How many of these did you see coming?  What will 2024 bring? We reached out to SaaS founders, operators, …

  • Building a Data Engineering Stack That Boosts Scalability

    In 2021, ChartMogul experienced a transformative shift in data strategy when we introduced a dedicated data engineering team. Decision-makers still rely on ChartMogul charts and segments to analyze our subscription data, but as we started collecting a lot more different types of data from a lot more sources, we needed a sustainable data management plan …

  • Databox Now Integrates with ChartMogul for Deeper Analysis

    How many tools do you use to collect data? These days, it’s common for SaaS companies to use an ever-growing list of tools and platforms to collect data. Often, this data ends up scattered across different locations, which makes learning and analyzing this data challenging. Increasingly, our Databox customers who use ChartMogul for their subscription …

  • Send Normalized Subscription Data to Your Data Warehouse

    You spoke, we listened: instead of limiting how much data we served, we’re giving greater access, transparency, and control to data engineers. ChartMogul can now expose normalized data ready for use across your data stack. ChartMogul takes the most tedious parts of the work off the table by handling the complexity of different schemas, integrations, …

  • What Growth Leaders are Prioritizing in 2024

    The public SaaS market more than doubled in five years, from 2015 to 2020. Revenue from new business boomed, companies had money to burn, and the name of the game was growth at all costs—full speed ahead. But less than three years later, everything has changed. In many ways, 2022 (Q2-ish) marked the end of …

  • Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango

    2 – min read In today’s dynamic landscape, the customer holds unprecedented power. It’s no longer sufficient for businesses to merely survive; they must deliver measurable value quickly and consistently. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success. The post Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • First 60 Days in the C-suite: How to Set Yourself Up for Success

    4 – min read The elusive C-suite is a powerful and exciting place to be. It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart, CMOs have the highest turnover rate in the C-suite, remaining in the role for The post First 60 Days in the C-suite: How to Set Yourself Up for Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • The Unexpected C-Suite Collaboration You Need for Success

    4 – min read What do these four pairs have in common? Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations. A salty spread and a sweet topping form a beloved sandwich. The post The Unexpected C-Suite Collaboration You Need for Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • Totango wins TrustRadius 2024 Most Loved Award

    2 – min read On this Valentine’s Day, we’re excited to share in the love! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! With The post Totango wins TrustRadius 2024 Most Loved Award appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • Gross Retention vs. Net Retention: What’s the Difference?

    4 – min read To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points.  Similarly, to be successful, an enterprise The post Gross Retention vs. Net Retention: What’s the Difference? appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • Hand-in-hand, not handoff: How a three-legged stool approach fuels growth

    4 – min read What’s on customer success’s in-and-out list for 2024?  In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. No more “Here’s your customer success manager, see you never!” emails from the sales rep. Totango Chief Marketing Officer The post Hand-in-hand, not handoff: How a three-legged stool approach fuels growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • 2024 Expectations: The forefront of the next generation of customer success

    4 – min read This year, the customer success (CS) industry faces a critical choice — either assume the role of strategic growth driver by adopting revenue goals for the business, providing greater accountability to customers, and forming tighter cross-functional alignment with partners—or stick to the status quo, maintaining business as usual and leaving untapped potential on the table. The post 2024 Expectations: The forefront of the next generation of customer success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • 3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth

    3 – min read Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. We’re more inclined to work proactively together versus being reactive and defensive. Madhavi Bezwada, VP of Client Success at Waystar. What could your organization accomplish if your workplace embraced a culture of listening and learning from The post 3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • New year, new CS: 2023 recap and what’s to come in 2024

    3 – min read As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals. Now, as we step into a new year, we’re witnessing The post New year, new CS: 2023 recap and what’s to come in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

  • How to Get SEO Buy-In: 7 Actionable Tips

    At Ahrefs, multiple team members have worked in these roles, so we’ve compiled a list of our top tips to help you get more buy-in for SEO projects. Start by identifying all the key influencers and decision-makers within the organization.…Read more ›

  • Toxic Backlinks: SEO Woe or a Load of Baloney?

    But there’s some disagreement and confusion among SEOs as to whether “toxic” links are actually a thing and what, if anything, you should do about them. If you believe Google’s John Mueller, they’re not: Yet, according to my poll, the…Read more ›

  • 10 Completely Free SEO Training Courses

    Here are ten that won’t cost a dime. Course provider: Ahrefs Duration: 2 hours Instructor(s): Sam Oh Level: Beginner Link: SEO Course for Beginners What you’ll learn This comprehensive course is ours and covers the fundamentals of SEO, including keyword…Read more ›

  • SEOs, Are You Using These 6 Mental Models?

    The thing is, you need to be careful with mental models because they’re sneaky. We tend to develop them during our lives, inherit them from our colleagues and mentors, and rely on them almost instinctively while not fully aware of…Read more ›

  • My 5 Favorite Ahrefs Use Cases for Content Marketers

    Here are five of my favorite ways to use Ahrefs for content marketing: Let’s be honest: we all snoop on our competitors to see what’s working (and isn’t). But today, a lot of the most exciting content strategies live outside…Read more ›

  • A Beginner’s Guide to SEO Reporting

    SEO reporting mixes insights, actions, data, strategy, and communication all into one document. It sounds like a lot to take in—but once you know the basics, you’ll be able to report on SEO in your sleep. In this beginner’s article,…Read more ›

  • Keyword Diversification: Cannibalization’s Good Twin (SEO Study)

    Now, classic SEO theory says that if you rank with more than one page for a keyword, it’s a cannibalization issue, and you should fix it. But when I spent a day carefully reviewing a sample of 80 keywords with…Read more ›

  • Content Promotion: There are Only 3 Ways to Distribute Content

    But doing that is akin to the underground inventor who has made something and is looking for someone to buy it: In essence, when you’re asking “How do I promote my content?”, you’re in fact asking “How and where can…Read more ›

  • How To Remove Backlinks (And Clean up Your Link Profile)

    In this article, I’ll share how to remove backlinks and consider the different approaches for cleaning up your link profile—depending on your circumstances. Google says if you have a manual action for unnatural links, you should first try to remove…Read more ›

  • Top 8 SaaS Development Companies in 2024

    Software-as-a-service (SaaS) is one of the transformative services in the modern digital landscape. The SaaS development market evolves rapidly and, according to Fortune Business Insights, by 2030, will reach 908 billion dollars. More and more companies adopt SaaS, which enhances user experience, drives operational efficiency, and fosters innovation. As we step into 2024, let’s talk

  • Getting Started with Odoo Development: A Comprehensive Guide for Beginners

    As you embark on the journey of Odoo development, you will unlock the doors to a world where creativity and functionality converge to foster innovation.  Picture a scene where your business can automate all the business-specific workflows and monitor the metrics that help with significant decisions. Odoo development offers this level of personalisation that equips

  • How to Improve Your Business with Programmatic Advertising?

    Real-time bidding (RTB) is just a small section of the vast technological landscape of algorithmic media advertising purchases (programmatic), the volume of which is expected to surpass $95.2 billion by 2032. This technology can take into account hundreds of parameters, ranging from user behavior on websites to information from CRM systems and even data on

  • Innovating Responsibly with AI: An Ethical Perspective

    Artificial intelligence is already a part of everyday life. AI is a vital part of e-commerce, social media, healthcare, finance, education, and other industries. No one doubts how AI benefits society as it makes life easier and more productive. AI does present some serious ethical challenges such as security, privacy, intellectual property, etc. These challenges

  • How Faxes Can Help You Target Hidden Audiences?

    Marketing landscapes are perpetually shifting. Now, in the digital era, the marketing toolkit is brimming with advanced tools and resources designed to optimize promotional strategies. However, it’s time to revisit a once-renowned tactic: fax marketing. While it might seem anachronistic, fax marketing was a titan of trade communication in a pre-email world. Its recent dip

  • Marketing Strategies for eCommerce Dominance on Amazon

    In the ever-evolving landscape of e-commerce, one corporate titan casts a long, formidable shadow: Amazon. This entity is a testament to market prowess and a diverse catalog of offerings. The cornerstone of Amazon’s staggering ascendancy? A meticulously crafted marketing framework, engineered for growth and subject to relentless refinement. In this analysis, we parse the intricacies

  • DropGenius Review: Building a Dropshipping Empire Powered by AI

    Ever since post-Covid the landscape of e-commerce has been evolving. There has been a shift in the trend of buying behavior of customers from retail outlets to online platforms. This transformation reflects a total change and a strong emergence for convenience, accessibility, and vast options afforded by online shopping platforms. In a fraction of a

  • The Ultimate Showdown: Comparing Business Phone Plans to Save Your Company Money

    Saving on all areas of the business is important as saving your company money means you are making a profit.  To compare business telecom costs means to find different service providers that offer business phone plans to find the cheapest quote for your business. However, it would help if you found a phone plan that

  • Drone Technology in Football: Aerial Filming and Training Enhancements

    The integration of drone technology into the world of football marks a significant leap in how the sport is played, analyzed, and enjoyed by millions around the globe. This article explores the transformative impact of drone technology in football, focusing on aerial filming and training enhancements. Aerial Filming: A New Perspective on the Beautiful Game

  • Transforming B2B enterprise SaaS billing with SubscriptionFlow

    Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. However, handling multiple subscription plans and dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. These difficulties The post Transforming B2B enterprise SaaS billing with SubscriptionFlow appeared first on SubscriptionFlow.

  • Global Payment Methods for SMEs in 2024: An All-Inclusive Guide

    In today’s international business scene, we all need to investigate why small/medium-sized businesses (SMEs) supplying to enterprises require strong global payment methods for handling payments from their multinational clientele worldwide. One reason behind this is that as SMEs have grown outside of their native regions, the internet has given them the chance to reach a The post Global Payment Methods for SMEs in 2024: An All-Inclusive Guide appeared first on SubscriptionFlow.

  • Finding the Best Automated Billing Software for Small Businesses

    If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. In today’s world, having automated billing software is of immense importance because most SaaS companies are growing at an impossibly fast rate due to the various technological booms that are taking place around the The post Finding the Best Automated Billing Software for Small Businesses appeared first on SubscriptionFlow.

  • Choosing the Best Payment Gateway for Shopify in South Africa

    Do you which is the best payment gateway for Shopify? The answer is Shopify Payments—this payment service works by allowing you to accept payments straight through your Shopify store. Furthermore, by doing away with the need for merchant accounts or other third-party payment processors, it streamlines online transactions. All in all, it is seamlessly integrated The post Choosing the Best Payment Gateway for Shopify in South Africa appeared first on SubscriptionFlow.

  • Implementing Salesforce Membership Management with SubscriptionFlow

    The reason why in today’s day and age a CRM software can be of assistance to a B2B company is by managing all the needs of its customers (the way Salesforce membership management does). Having a CRM like Salesforce for membership management allows your company’s technical staff to focus on other, more productive aspects of The post Implementing Salesforce Membership Management with SubscriptionFlow appeared first on SubscriptionFlow.

  • Boost Accounts-management with the Square Integration with QuickBooks

    This is the blog to read if you are a business owner trying to manage your transactions more effectively. In today’s blog, to help you streamline your financial processes, we will be going over Square integration with QuickBooks which can easily integrate to help you simplify accounting duties and streamline business operations. The first is The post Boost Accounts-management with the Square Integration with QuickBooks appeared first on SubscriptionFlow.

  • Your Strategy to Boost Digital Magazine Subscriptions

    Subscriptions provide the foundation stone for the digital magazine business market. Here, offering subscriptions is the best way to do business with readers who urge for the written content. The recurrent need for quality content and articles has provided magazine publishers with an opportunity to monetize this need to read. Nevertheless, subscription rates have been The post Your Strategy to Boost Digital Magazine Subscriptions appeared first on SubscriptionFlow.

  • Understanding Asana Integrations with SubscriptionFlow

    This blog is centered around Asana integrations with SubscriptionFlow and in general the best Asana integrations. You already have a decent idea of what SubscriptionFlow is so there is no need for us to go over its details the beginning. Asana, however, is a cloud-based software for project management that helps with teamwork and work The post Understanding Asana Integrations with SubscriptionFlow appeared first on SubscriptionFlow.

  • B2B SaaS Renewal Strategy for Effective Renewal Management

    SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. Realizing that customer relationships in the SaaS industry do not The post B2B SaaS Renewal Strategy for Effective Renewal Management appeared first on SubscriptionFlow.

  • How to Ensure a Successful User Onboarding Implementation with Userflow

    It's a common mistake to think that just using tools like Userflow will automatically make users stick around longer and keep them from leaving. But the truth is, these tools are there to help you put your user onboarding plan into action, not to make the plan for you.

  • Ready to use Appcues?

    You're standing at the brink of a significant decision for your product - implementing user onboarding with Appcues. Chances are, you've already explored the basics of user onboarding and understand its importance in accelerating growth.

  • How to ensure a successful user onboarding implementation with Appcues

    You're already familiar with Appcues — a tool that promises to streamline and enrich the user experience. However, selecting this tool is merely the first step in a larger, more crucial strategy. This blog is dedicated to unraveling the layers of effective Appcues implementation, ensuring that your investment translates into tangible results for your product.

  • How Do You Know You Are Ready to Implement User Onboarding With the Help of UserGuiding?

    Implementing an effective user onboarding process is pivotal for any SaaS product, acting as the bridge between user acquisition and user retention. In this era of digital solutions, tools like UserGuiding have emerged as essential assets for companies aiming to streamline their onboarding experiences.

  • The Art of Personalization in User Onboarding: A Guide to Tailoring Experiences

    Nothing can beat the power of client onboarding. 97% of businesses believe that good user onboarding is essential for a product's growth. Thus, the "first impression is the last impression," and this is the first step in a long and successful business journey.

  • How to Ensure a Successful User Onboarding Implementation with UserGuiding

    UserGuiding is a fantastic tool for user onboarding by SaaS companies. It stands out with its easy-to-use no-code tools, allowing for the creation of interactive product guides, step-by-step tutorials, tooltips, surveys, and walkthroughs. Its integration with platforms like Intercom, Mixpanel, and Google Analytics means it can seamlessly blend into your existing tech stack. What truly sets UserGuiding apart is its segmentation capabilities, offering personalized onboarding experiences for different user groups.

  • How Does User Onboarding Improve Customer Lifetime Value?

    For businesses it's important to not only attract customers but to retain them for as long as possible. The golden key to unlocking this long-term relationship? — A stellar user onboarding experience.

  • How to Optimize the User Onboarding Funnel for SaaS

    A SaaS (Software as a Service) User Onboarding Funnel is a structured process designed to guide new users from their initial interaction with a SaaS product to becoming proficient and engaged users.

  • 5 Top User Onboarding Challenges in B2B Software

    Theoretically, You might do everything correct in creating your user onboarding but there might still be some challenges on your way to creating an onboarding that has some frictions, and challenges.

  • New Breed Leads with Hubspot Solutions Architecture Design Accreditation

    New Breed, an Elite HubSpot Solutions Partner and leader in integrated Revenue Operations (RevOps) solutions, celebrates a significant milestone — earning the HubSpot Solutions Architecture Design Accreditation.

  • CRM Integrations 2024: Trends & Challenges to Extend CRM Functionality

    As companies scale, they encounter critical inefficiencies in their technology infrastructure. These challenges, spanning from predicting revenue to streamlining operations through automation, are increasingly being met through the strategic use of Customer Relationship Management (CRM) systems and extending their out-of-the-box CRM functionalities with native, third-party, and custom integrations.New Breed partnered with DataBox and Censuswide Research for the State of HubSpot Report to survey 1,000+ B2B revenue leaders and analyze how CRM integrations can help mid-market and enterprise companies adapt to tech advancements and integrate complex systems for operational efficiency and profitable growth at scale.

  • 3 Ways to Increase ROI of HubSpot Implementation (Based on New Data)

    HubSpot's evolution into a comprehensive CRM platform responds to the growing complexities in the B2B market. As companies expand, they face challenges like forecasting revenue, enhancing reporting infrastructure, and streamlining workflows across functions. HubSpot, transcending its inbound marketing origins, addresses these needs with its Customer Platform, including Marketing, Sales, Services, CMS, Operations, and Commerce Hubs.  Implementing HubSpot can revolutionize how revenue teams streamline RevOps, connect with customers, and drive revenue at scale. However, the key to truly capitalizing on the platform is in strategic implementation for long-term ROI. Insights from our State of HubSpot report shed light on three pivotal strategies to enhance the ROI of HubSpot implementation. Read on to learn about:  HubSpot's Market Response and Migration Trends Key Features Driving HubSpot Adoption Challenges in Adopting HubSpot How to Increase ROI of HubSpot Implementation The Full State of HubSpot Report

  • How Operations Hub Can Maximize Your HubSpot Investment

    In the pursuit of profitable revenue growth, businesses rely on strategic tech investments and efficient data management to drive them forward. That's where HubSpot Operations Hub offers a significant advantage. This unique hub provides a comprehensive set of tools specifically designed to enhance and extend the HubSpot platform, catering to even the most complex enterprise operational needs. To shed light on the hub's capabilities, we turned to New Breed's SVP of Revenue, Jonathan Burg, and our Director of RevOps, David LaPointe, to answer questions like: What sets HubSpot Operations Hub apart from other hubs? What are the key features of Operations Hub? What are the best use cases for HubSpot Operations Hub? When is the right time to invest in Ops Hub to get the most value from the tool? How much does Ops Hub cost? They discuss how it addresses the complexities of enterprise workflows and fosters seamless integration,  enhancing overall operational efficiency and agility.

  • 20 Performance Benchmarks for Large Companies Using HubSpot

    Through our work with 100s of customers, we know that a more integrated tech stack – across sales, marketing, and customer support – leads to more success. Recently, our study found that 82% of revenue leaders agree that using a unified sales and marketing platform boosts revenue growth. 

  • HubSpot Commerce Hub: Centralize Transactions, Quotes and Payments

    In the modern era of commerce, businesses need more than just a platform to process payments. They need an integrated system that connects every aspect of the sales cycle, from lead generation to payment processing. Enter HubSpot’s Commerce Hub — an advanced B2B commerce suite designed to streamline your opportunity-to-revenue process. 

  • Marketing and Sales Leaders Reveal Core Reasons for Misalignment

    As we navigate the changing tides, collaboration between marketing, sales, and customer success teams has become absolutely vital. However, 87% of organizations face alignment issues among these core departments. To uncover the root causes, we surveyed over 1,000 revenue leaders spanning Marketing, Sales, and RevOps departments for the State of HubSpot report. Their insights not only reveal the challenges but also hint at potential solutions toward aligning teams around revenue goals and reaching them more efficiently.

  • How to Tackle 3 Top Sales Trends Using Sales Hub and Generative AI

    As we reflect on the traditional sales playbook, one theme emerges: "More is more." However, the ever-changing macroeconomic landscape has fractured this once-successful approach. Growth has stagnated, teams have become more demoralized, and sales reps are finding it increasingly difficult to connect with customers. As a result, reps struggle to meet targets and spend too much time on non-sales tasks.

  • How to Use HubSpot Sales Hub's New AI-Driven Features

    HubSpot's Sales Hub leads the way in sales enablement with AI-driven features that empower sales professionals with actionable insights, predictions, and capabilities. These tools go beyond automation and have a significant impact on revenue growth. The 2023 updates solidify Sales Hub's position as an innovative leader in this space.

  • The 3 Steps To Start a Print On Demand Apparel Business

    If you’ve been thinking of starting an online business, you surely have looked into an e-commerce store. Although that can be a good idea, it is also very expensive to get started. Instead, there is the option of starting a print on demand business to consider. Print-on-demand means the products are only ... Read more The post The 3 Steps To Start a Print On Demand Apparel Business first appeared on SaaS Metrics.

  • Digital Transformation for Businesses: How to Find an SAP Partner

    Staying ahead in the very competitive environment across any industry requires continuous updates that include the implementation of the most advanced technologies, such as cloud software for the automation of routine workflow procedures and powerful analytical instruments. This is where SAP software comes to the stage — the tried-and-true ecosystem of advanced ... Read more The post Digital Transformation for Businesses: How to Find an SAP Partner first appeared on SaaS Metrics.

  • A Comprehensive Guide on How to Play Golden Tiger Casino

    Golden Tiger Casino Canada offering players a diverse array of games and an immersive gambling experience. Navigating the ins and outs of Golden Tiger Casino can be a thrilling adventure, especially for those new to the platform. This comprehensive guide aims to unravel the intricacies, providing both novice and experienced players with ... Read more The post A Comprehensive Guide on How to Play Golden Tiger Casino first appeared on SaaS Metrics.

  • The Cultural Impact of Major Sporting Events on Sports Betting

    Bringing New Fans into Sports Betting Major sporting events are like big parties that the whole world is invited to. These events are not just about sports; they also have a huge effect on sports betting. When big games or tournaments happen, a lot more people start betting on sports. Let’s talk ... Read more The post The Cultural Impact of Major Sporting Events on Sports Betting first appeared on SaaS Metrics.

  • Panduan Terkini dan Tip Bermain Judi Bola Malaysia

    Judi bola di Malaysia semakin popular dalam beberapa tahun kebelakangan ini, terutama di kalangan penikmat permainan kasino dalam talian seperti Victory996 judi online Malaysia. Judi bola Malaysia merupakan salah satu aspek taruhan sukan, di mana kluster besar peminat bola sepak merasai keseronokan dan kepuasan mengetahui hasil perlawanan yang dicapai oleh pasukan kegemaran ... Read more The post Panduan Terkini dan Tip Bermain Judi Bola Malaysia first appeared on SaaS Metrics.

  • Understanding XaaS And How Can It Drive Business Growth?

    Most of us are familiar with the term SaaS, which stands for Software as a Service, but you might have noticed another term popping up every now and then. The ‘X’ in XaaS refers to a general category of services delivered over the cloud. XaaS (Anything as a Service or Everything as ... Read more The post Understanding XaaS And How Can It Drive Business Growth? first appeared on SaaS Metrics.

  • Top Reasons to Use an iPhone Fax App

    In the fast-paced world of mobile communication, leveraging technology to streamline tasks is crucial. When it comes to faxing, an iPhone app provides a host of advantages that make it the go-to choice for modern users. Mobile Accessibility: Access your faxes anytime, anywhere directly from your iPhone. No need for a dedicated ... Read more The post Top Reasons to Use an iPhone Fax App first appeared on SaaS Metrics.

  • Building A Resilient Manufacturing Sector Through Digital Tech

    In an era where technological advancements are not just prevalent but essential, the manufacturing sector stands at a pivotal crossroads. Integrating digital technology into manufacturing processes has become a cornerstone for companies aiming to thrive in a highly competitive and ever-evolving market. This article explores how leveraging digital technologies can fortify the ... Read more The post Building A Resilient Manufacturing Sector Through Digital Tech first appeared on SaaS Metrics.

  • SaaS for Deep Learning and Neural Network Training

    Software as a Service (SaaS) is revolutionizing deep learning and neural network training. It’s turning once-inaccessible computational power and advanced algorithms into tools anyone can use. This shift does more than just open doors—it makes complex technologies practical for a wider audience. As a result, we see AI projects becoming quicker, smarter, ... Read more The post SaaS for Deep Learning and Neural Network Training first appeared on SaaS Metrics.

  • GTM 83: Redefining Marketing with AI and Personalization | Amanda Cole

    Amanda Cole serves as Chief Marketing Officer, leading the execution of the company’s marketing strategy to drive further business demand and brand awareness. Amanda is a passionate marketing professional with more than 15 years of experience in helping SaaS companies build impactful brands, communicate differentiated value, and grow high-performing marketing teams. She previously served as the The post GTM 83: Redefining Marketing with AI and Personalization | Amanda Cole appeared first on GTMnow.

  • From $11 in the Bank to Selling for $187M: 6 Things Wisely Did Right

    The GTM Newsletter The post From $11 in the Bank to Selling for $187M: 6 Things Wisely Did Right appeared first on GTMnow.

  • Introducing Warm Intro Navigator (“WIN”) by GTMfund & Cabal

    Referrals are the lifeblood of sales. They convert better than any other sales channel and afford a more natural and authentic sales process. 84% of all buying decisions start with a referral. However, they don’t happen as much as they should. Too often, an investor, advisor, or friend could have made the difference between closed-lost The post Introducing Warm Intro Navigator (“WIN”) by GTMfund & Cabal appeared first on GTMnow.

  • GTM 82: Use These Sales Negotiation Tactics to Win with Richard Harris

    Helping founders with GTM Strategies and teaching sales reps how to earn the right to ask questions, which questions to ask, and when is the primary driver for Richard Harris. He brings 20+ years of experience, having done all the roles – SDR, AE, Manager, Director, VP of Sales, and Director of Sales Ops – to The post GTM 82: Use These Sales Negotiation Tactics to Win with Richard Harris appeared first on GTMnow.

  • Use These 4 Sales Email Strategies to Break Through the Noise

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  • Two BIG Reasons Your Prospecting Isn’t Working

    Your sales team doesn’t have time for efficiency blockers in a competitive, fast-paced market. Even if you’ve defined your ICP and created a targeted list of prospects, you may still find that your prospecting isn’t generating impactful results. Stale data and lack of differentiation could be two major culprits. Learn how these factors impact your The post Two BIG Reasons Your Prospecting Isn’t Working appeared first on GTMnow.

  • How to Build and Execute a Signal-Based Sales System

    The next evolution of GTM is extremely intentional. It’s a data-driven evolution that leverages data to identify signals and intent among prospects. A signal-based sales system allows sales teams to prioritize and engage with leads more effectively, using real-time data to inform their strategies. Join Saad Khan and GTMfund to learn how to build and The post How to Build and Execute a Signal-Based Sales System appeared first on GTMnow.

  • GTM 81: Signal-Based Sales and Entering GTM 5.0 with Alexa Grabell

    Alexa Grabell is the Co-Founder and CEO of Pocus. Pocus is mission control for your pipeline. Pocus brings together product usage and other intent signals (customer, community, marketing data) to surface top leads, enabling reps to act fast. Alexa’s passion for democratizing data for go-to-market teams began when she led sales strategy & operations at Dataminr, The post GTM 81: Signal-Based Sales and Entering GTM 5.0 with Alexa Grabell appeared first on GTMnow.

  • Using AI to Coach Your Sales Team or Yourself

    Join Jesse Williams, Founder of Stori, to learn how you can use messaging and positioning to actually impact your bottomline. The post Using AI to Coach Your Sales Team or Yourself appeared first on GTMnow.

  • The Chill Work Manifesto

    Shortly after Amanda Natividad joined SparkToro, she coined the term “Chill Work” to describe the unusually patient, mature, laid-back approach we take to building this business. And for the last three years, it’s become a bigger and bigger part of how I think about not only this company, but everything I do professionally. Today, I want to share a documentary…

  • What To Do When You’re Out of Ideas

    I’ve only been writing online as a marketer for about four years. And already, I feel like I’m out of ideas. In this photo I am holding a light bulb but it is not obviously a light bulb, and I was not going to purchase a new light bulb for the sake of this blog post. You could say that…

  • The Best Damn Food & Drink Gift Guide on the Internet 2023

    Here it is, our fourth annual edition! The first three were just practice for this masterpiece of culinary and imbibable magnificence. Because this year, our food and drink gift guide isn’t just the usual excellent selection — products we’ve used, received and enjoyed, and/or gifted — it’s also chock-full of pithy commentary on important topics like the politics of tiki…

  • Why Digital Marketing Agencies Have it Tough in 2023 | 5-Minute Whiteboard

    3 months ago, a dear friend’s agency closed for good. 2 months ago, another close friend had a round of layoffs at their firm. And in just the last two weeks, I talked to four agency owners who reported their first revenue-declining year in the last five. It’s rough out there for a lot of digital marketing agency owners. My…

  • The Final Chapter of My First Startup

    I’ve told this story only once before.  Never in writing. Never on video. My voice was shaky and I barely stumbled through it.  But with a few years of distance I think I’m finally ready.  Here goes… For 17 years I had one job. A job that defined my adult life, my self-worth, the majority of my friendships, and entirety…

  • How to Future-Proof Your Marketing for an AI-Centric Search World? | 5-Minute Whiteboard

    Today, Google’s search results still look (mostly) like lists of snippets and links, e.g. But, plenty of search marketers and industry observers suspect we’re in the closing days of this format, and the future holds something closer to how AI-tools like ChatGPT and Bard answer user-inputted prompts, e.g. If that’s the case, what can/should marketers do to give themselves a…

  • Why the Least Measurable Marketing Channels Tend to Perform Best: 5-Minute Whiteboard

    Content marketing, social media, events, PR, and marketing through sources-of-influence have consistently produced remarkable results for the companies I’ve run, and yet, most big businesses invest 1/1,000th the effort and dollars in these tactics that they do in digital advertising. Why? Measurability and scalability. Let’s dig into this challenge (and how you can invest better) with this week’s 5-Minute Whiteboard.…

  • The 3 Big Problems with Asking “How Did You Hear About Us?” | 5-Minute Whiteboard

    Marketing attribution is dying. Ad blockers. Privacy laws. The death of third-party cookies. Keyword (not provided). Dark social. It’s an attribution-trained marketer’s nightmare. Knowing which channels and tactics truly had an influence on every sale is next to impossible. Unfortunately, many folks think the remedy lies in a simple survey question at the end of a signup or checkout process.…

  • If Your Marketing Mix Doesn’t Match Your Customer’s Journey… You’re Gonna Have a Bad Time | 5-Minute Whiteboard

    Imagine that you have perfect knowledge of how every potential customer starts their journey to learn about the kinds of solutions your business offers. And that in that hypothetical, 25% of those potential customers learn about solutions in your space by typing keywords into Google. That’s a pretty reasonable average across most industries, but… guess what? You’re putting 75, 80,…

  • Lead Generation Meaning In Hindi ?

    क्या आप जानते हैं कि आपके बिजनेस में नए ग्राहक कैसे आते हैं? क्या आपने कभी सोचा है कि उन The post Lead Generation Meaning In Hindi ? appeared first on .

  • Farewell Message Whatsapp Templates

    Saying goodbye is never easy, especially when you have to leave behind work friends that feel like family. During your The post Farewell Message Whatsapp Templates appeared first on .

  • Farewell Message Email Templates

    Whether you’re leaving a job or just switching teams, writing a farewell email can be tricky. You want to keep The post Farewell Message Email Templates appeared first on .

  • Whatsapp Chat Exports

    Have you ever wondered what would happen to years of cherished WhatsApp conversations if you lost access to your account? The post Whatsapp Chat Exports appeared first on .

  • Lead Generation Process

    Take your telecalling team to the next level Empower your telecallers with NeoDove, download our handy guide today! Struggling to The post Lead Generation Process appeared first on .

  • Business Development Manager Job Description Templates

    Have you ever wondered why your talent search ends up with no candidate in your hands, even after receiving hundreds The post Business Development Manager Job Description Templates appeared first on .

  • Business Development Manager Interview Questions & Answers

    In today’s competitive job market, succeeding in a business development manager’s interview requires not only a deep understanding of the The post Business Development Manager Interview Questions & Answers appeared first on .

  • Best ways to get into the Business Development Manager role

    Have you ever imagined yourself as the mastermind behind a company’s growth and success? Yes, the smile that comes across The post Best ways to get into the Business Development Manager role appeared first on .

  • A Complete Guide For Business Development Manager

    Business Development Managers? Roles, Strategies, and Skills. Can you imagine working in a company that doesn’t have anyone thinking about The post A Complete Guide For Business Development Manager appeared first on .

  • Exploring the Future: Customer Service Industry Trends for 2024

    Photo Attribution: DesignPrax/Shutterstock.com Without question, we find ourselves at the heart of an ever-evolving era in the customer service industry. From the integration of cutting-edge AI to the personalization of customer experiences and the seamless connectivity of omnichannel support, these trends are fundamental in defining the future of customer engagement and service excellence. [More]

  • 14 Challenges in IT That Teams Are Facing in 2024

    Photo Attribution: Na_Studio/Shutterstock.com In 2024, IT Service Management teams are facing more challenges than ever. In this article, we review the top 14 challenges in IT that many leaders and CIOs are saying they're struggling with. We also suggest what can be done to resolve these issues. [More]

  • Negative Words vs. Positive Words in Customer Service

    Photo Attribution: TA design/Shutterstock.com The power of words is undeniable. Every customer service interaction, whether online, over the phone, or in person, has the potential to influence customer satisfaction. Understanding how language shapes the customer experience is key to positive interactions and resolving issues effectively. [More]

  • "Fit for Use" Service Delivery Fully Explained

    Photo Attribution: FGC/Shutterstock.com In IT service delivery and other customer service initiatives, the principle of "Fit for Use" goes beyond mere functionality. It helps to assure that provided solutions not only meet predefined objectives but also align seamlessly with the needs and expectations of end-users. [More]

  • 12 Top Techniques for Customer Service Problem Solving

    Photo Attribution: ivector/Shutterstock.com In the dynamic landscape of customer interactions, effective customer service problem solving is more than beneficial — it's a necessity. It's about recognizing that every conversation is an opportunity to transform a challenge into a solution. This approach leads to an enhanced customer experience, where every interaction is valued. [More]

  • IT Organizational Charts: 11 Examples for Any Business

    Photo Attribution: Iconic Bestiary/Shutterstock.com Nearly every business now relies on technology, and technologies never run absolutely perfectly. Maintenance is always necessary, which can include repairs, upgrades, and security fixes. These requirements and tasks fall under the category of Information Technology (IT). And so, any organization needs to consider IT initiatives when planning their business strategies. [More]

  • Understanding the Call Center Service Level: A Detailed Guide

    Photo Attribution: MaksEvs/Shutterstock.com To understand a call center service level, think of fine-tuning a well-oiled machine. Every component, or metric, plays a vital role in ensuring the machine runs smoothly and efficiently. Just as a vehicle needs regular checks and balances, a call center requires constant monitoring and adjustment to maintain high service levels. [More]

  • 10 Benefits of an AI Knowledge Base and 8 Top Providers

    Photo Attribution: ProStockStudio/Shutterstock.com A Knowledge Base is a useful asset for customer service and IT Service Management (ITSM) teams. These can be used internally or externally, in the form of self-help or self-serve solutions for customers. However, one of the main challenges in developing and publishing a Knowledge Base has been the amount of work involved in pulling together the information required. Now, with an AI Knowledge Base, organizations can more quickly and easily create and publish a Knowledge Base and keep it updated. [More]

  • AI Knowledge Management: What It Is and Comparing 9 Top Solutions

    Photo Attribution: VectorMine/Shutterstock.com Almost every company can benefit from using a knowledge base. But the advent of AI technologies are taking the traditional processes of Knowledge Management to a new level of benefit for support teams and businesses [More]

  • Stop Saying Nothing: How to Write Copy for Your Software Company

    Copy for software company websites should be anything but boring. Joanna Wiebe teaches how to ditch bad words and write copy that converts.

  • 5 Business ‘Rules’ Worth Breaking

    There is no one-size-fits-all approach to founding a startup. Don’t be afraid to break 'business rules' and ignore advice that doesn't fit.

  • Business Lessons from the Founder of HubSpot

    Starting a business is hard, and we're bound to make mistakes. But those mistakes are often what lead to the most important, eye-opening lessons on how to get things right in business. 

  • How to Sell Software to the Masses: Use Sales

    If you want to sell something – be it software or handbags or cars or bananas – it pays to consider that humans like to buy from other human beings. In his 2015 talk, Steli Efti breaks down how to sell software to people using sales.

  • Mirages and Broken Funnels: What’s Holding Your Businesses Back from Scaling and Reaching Profitability

    Too often, startup founders spend time hoping for a miracle that will suddenly 'flip the switch' and skyrocket our company to profitability. But that’s not the reality for most software entrepreneurs. In her BoS USA 2012 talk, Gail Goodman laid out the most common hurdles software founders face and how to overcome them, scale, and become profitable.

  • BoS USA 2023 – The Sigmacorn Notes

    Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks 9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk 10:15 Mayor Mary-Ann Baldwin: Welcome to Raleigh 10:45: Randeep Sidhu: Life and Death Decisions 11:45:

  • Kathy Sierra & Business of Software Conference

    Kathy Sierra & Business of Software Conference

  • GrepBeat show their support for BoS USA 2023

    GrepBeat covers tech news and views for Raleigh-Durham and the surrounding area. Think of it as TechCrunch for the Triangle, with a splash of BuzzFeed for seasoning. Renowned Software Conference BoS Officially Relocates to Raleigh Oct. 2-4 September 21, 2023 Kaitlyn Dang Events The potentially next big software conference is officially relocating to Raleigh. The Business of

  • What’s the buzz around BoS USA 2023?

    The wonderful people over at WRAL TechWire recently ran this piece about BoS coming to Raleigh: Business of Software Conference is in the Triangle by Jen McFarland — September 21, 2023 RALEIGH — The Triangle is getting a big boost this fall with the arrival of the Business of Software (BoS) Conference. The event will take place in downtown Raleigh

  • Customer Acquisition vs Customer Retention Costs

    #Customer Acquisition or Customer Retention: Which Costs More? Customer acquisition and customer retention both play a major part in the growth and development of any successful business. There are strategic costs associated with each aspect that goes into garnering the proper results over a period of time. It is important to understand what the different costs are and which process has been deemed to give your business the biggest ROI because the money spent, lost, or kept has a direct impact on the company’s overall revenue bottom line.  ##Why Retention is Important When it comes to keeping current customers engaged

  • Churn Benchmarks: Enhancing Customer Retention

    Customer churn can play a big role in the success of your company, especially if you’re just starting out. Learn about the churn benchmarks to monitor.

  • 5 Steps to Set Up Recurring ACH Payments in QuickBooks Online

    Learn how to set up recurring ACH payments in QuickBooks Online with this in-depth guide and how you can streamline this process with Chargebee.

  • Top 7 Subscription Payment Gateways To Elevate Your Subscriptions in 2024

    Learn what subscription payments are, how subscription payment processing works, and the 7 best subscription payment gateways for organizations.

  • Stripe and Quickbooks Integration Guide

    Looking for a Stripe QuickBooks integration solution? Learn how to integrate Stripe and QuickBooks in this guide.

  • How to Choose the Right SaaS Accounting Software for Your Business?

    Looking for the best SaaS accounting software for your business? Check out our comprehensive guide with tips and insights on making the right choice.

  • What’s the Best SaaS Payment Gateway?

    SaaS businesses have a unique set of needs and challenges when it comes to payment processing. From creating a user-friendly checkout experience to collecting recurring payments and following tax laws in dozens of jurisdictions across the globe, it’s a lot to handle.  That’s why having a payment gateway that works seamlessly is so essential. It’s just one piece of the SaaS payment puzzle, but everything becomes much easier if you have a gateway that works for your business.  In this article, we’ll take a deep dive into SaaS payment processing systems, highlight some of the challenges your business could face,

  • Stripe or PayPal: How to Collect Payments in 2024

    Payment collection is an extension of customer experiences. It is also the most sensitive touchpoint, considering how you’ve spent time (and money) to convert prospects into customers. Any disruption at this stage can (and will) break relationships and directly impact revenue inflows. Over the years, major payment gateways have had to constantly change their wardrobes as the call for seamless and personalized payment experiences grows stronger. Both PayPal and Stripe are highly acclaimed players in this field. Both have a pervasive brand amongst businesses and end-customers and can handle nuances. But, as is with everything in the SaaS world –

  • Key Churn Indicators to Focus On: Staying Ahead of the Game

    Dive into Chargebee's exploration of churn indicators, where we dissect the crucial signs of customer attrition and their impact on business health. This blog post illuminates the importance of understanding churn rates, providing actionable insights to improve customer retention, boost engagement, and ultimately drive growth. Learn about the pivotal indicators such as low engagement, negative feedback, and declining CLV, and discover effective strategies to turn potential churn into opportunities for strengthening customer relationships.

  • Once Reps Master Call Handling, Sales Volume Takes Off

    Call centers with high conversion rates and sales numbers have one thing in common: they all have well-trained agents with solid call... The post Once Reps Master Call Handling, Sales Volume Takes Off appeared first on The Daily Egg.

  • How to Become a Good Call Center Agent and Get Promoted

    Mastering the skills required to become a good call center agent is worth your while. With more remote call center jobs than... The post How to Become a Good Call Center Agent and Get Promoted appeared first on The Daily Egg.

  • 4 Signs You Need Overflow Call Center Services

    Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents... The post 4 Signs You Need Overflow Call Center Services appeared first on The Daily Egg.

  • 4 Signs It’s Time to Outsource to an Ecommerce Call Center

    Your business is expanding, which is great. But if you can’t keep up with an increasing number of emails and phone calls,... The post 4 Signs It’s Time to Outsource to an Ecommerce Call Center appeared first on The Daily Egg.

  • How to Enable Call Center Gamification and Not Irk Agents

    Gamification can be a great way to help call center agents hit their KPIs and boost a call center’s overall metrics, but... The post How to Enable Call Center Gamification and Not Irk Agents appeared first on The Daily Egg.

  • Freshdesk Review

    Freshdesk is a strong help desk solution–it intuitively converts your customer emails into tickets so your team can easily manage and prioritize... The post Freshdesk Review appeared first on The Daily Egg.

  • CloudTalk Review

    CloudTalk is a beginner-friendly call center system that provides over 70 call management and productivity tools for its users. We’re fans of... The post CloudTalk Review appeared first on The Daily Egg.

  • Poly Blackwire 720: Best Headset For (Most) Call Centers

    While there’s no shortage of high-end equipment you can purchase for your call center, you can’t forget the essentials. And there’s nothing... The post Poly Blackwire 720: Best Headset For (Most) Call Centers appeared first on The Daily Egg.

  • How to Create Customer Journey Maps You Can Actually Use

    Customer journey maps tell the story of how people behave when interacting with your brand across different touch points. Creating a journey... The post How to Create Customer Journey Maps You Can Actually Use appeared first on The Daily Egg.

      • Partner Spotlight: How Bryan deSilva Automates Work for Clients with Process Street

        Today, we’re going to take a look at Improvizations, a workforce consulting firm that works with a huge variety of organizations to improve and automate their business processes.  As part of our Solutions Partner program, CEO and founder of Improvizations Bryan deSilva engages his clients and gets them as excited as he is about continuous The post Partner Spotlight: How Bryan deSilva Automates Work for Clients with Process Street first appeared on Process Street | Checklist, Workflow and SOP Software.

      • EQMS: How It Will Improve Your Business (+ the Top 8 Solutions)

        Would you eat a McDonalds Big Mac that was out-of-date, had been dropped on the floor, and made with a stranger’s bare hands? No! Me neither. Unfortunately, that’s what thousands of people in China, unknowingly, did. Back in 2015, the Chinese meat suppliers for McDonald’s were secretly filmed and caught: “Handling meat and chicken with The post EQMS: How It Will Improve Your Business (+ the Top 8 Solutions) first appeared on Process Street | Checklist, Workflow and SOP Software.

      • Workflow Optimization: The Ultimate Guide to Process Improvement

        McDonald’s is the master of workflow optimization. They sell 2.36 billion hamburgers annually. While at college, I estimate I made at least 200,000 when I worked for them. Every one of those burgers was a process involving many tasks. In the kitchen, we had lots of processes. They were difficult to forget, and I’d often wake up shouting, “How many nuggets do you want?!” The post Workflow Optimization: The Ultimate Guide to Process Improvement first appeared on Process Street | Checklist, Workflow and SOP Software.

      • Best QMS Software for Quality Management Systems: Which is Right for You?

        Implementing a quality management system (QMS software) is an important investment companies cannot overlook. One Harvard Business Review study found that companies with an ISO 9001 certification have much higher rates of “corporate survival, sales, employment growth, and wage increases than a matched group of non-adopters.” For instance, 65% of companies save $25,000 or more The post Best QMS Software for Quality Management Systems: Which is Right for You? first appeared on Process Street | Checklist, Workflow and SOP Software.

      • Partner Spotlight: How Kelli Segretto Transforms Property Management Companies with Process Street

        Join us as we take a closer look at the success story of Kelli Segretto of K Segretto Consulting, a leading Property Management Consulting business. In this partner spotlight, we will explore how the strategic integration of the Solutions Partners program has played a crucial role in driving K Segretto Consulting and her clients to The post Partner Spotlight: How Kelli Segretto Transforms Property Management Companies with Process Street first appeared on Process Street | Checklist, Workflow and SOP Software.

      • 20 Useful Applications of AI & Machine Learning in Your Business Processes

        A 2017 study from Pew Research found that more than 70% of the U.S. is scared that robots are going to take over our lives. And, while we can’t perfectly predict the emergence of a Skynet singularity, we can say with some certainty that technology is set to take over the repetitive, dehumanizing elements of The post 20 Useful Applications of AI & Machine Learning in Your Business Processes first appeared on Process Street | Checklist, Workflow and SOP Software.

      • Effective Employee Onboarding: Insights from HR Expert Leigh Henderson

        Imagine transforming the often-daunting world of employee onboarding into an engaging, human-centric experience. This is exactly what we delve into on the latest episode of the Employee Onboarding Podcast. Host Erin Rice, our resident people and operations star at Process Street, sits down with the trailblazing Leigh Elena Henderson. With over 20 years under her The post Effective Employee Onboarding: Insights from HR Expert Leigh Henderson first appeared on Process Street | Checklist, Workflow and SOP Software.

      • Podcast: How to Welcome & Integrate New Hires (From Personal Experience)

        In the latest episode of Process Street’s Employee Onboarding Podcast, we’re diving deep into the fascinating world of employee onboarding, guided by the insights of Vicki Ulinici, a seasoned HR enthusiast and career coach.  Hosted by Erin Rice from Process Street, we’ll explore a myriad of strategies and best practices that are reshaping how companies The post Podcast: How to Welcome & Integrate New Hires (From Personal Experience) first appeared on Process Street | Checklist, Workflow and SOP Software.

      • Machine Learning in Business: What It Is and How to Use It

        While it might seem new and intimidating, machine learning in business is already bringing massive benefits to companies and consumers alike. From increasingly effective product suggestions to accurate journey time predictions and advanced customer analytics, machine learning is an incredibly powerful tool which lets you analyze every important aspect of your business without wasting human The post Machine Learning in Business: What It Is and How to Use It first appeared on Process Street | Checklist, Workflow and SOP Software.

      • Why Long-Term SaaS Revenue Growth Rates are Slowing; and What it Means for Your Private B2B SaaS Company

        Median revenue growth rates of publicly traded Software-as-a-Service (SaaS) companies in the SaaS Capital Index™ (SCI) are decelerating, and have been for much of the past decade as these companies grew bigger. The more recent development is that growth rates are now decelerating for all company sizes, including smaller public companies, which historically had the highest growth rates in the Index. The post Why Long-Term SaaS Revenue Growth Rates are Slowing; and What it Means for Your Private B2B SaaS Company appeared first on SaaS Capital.

      • AI Risks to B2B SaaS Companies: A Framework for Estimating Risk

        Artificial Intelligence will affect B2B SaaS very unevenly. Most companies will be affected only marginally, as AI becomes another tool in the toolbelt for technologists to deliver business value. However, there are some parts of the B2B SaaS ecosystem that will be utterly hollowed out by AI, as entire departments or functions disappear. We suggest here some mental models to use to help you estimate the risks to your SaaS business from the rise of AI. The post AI Risks to B2B SaaS Companies: A Framework for Estimating Risk appeared first on SaaS Capital.

      • Private B2B SaaS Company Growth and Profitability Update: Q3 2023

        In November 2023, SaaS Capital launched a short survey to compare intra-year data against our long-running annual B2B private SaaS company metrics survey. We focused on just two areas: growth rates and profitability. Key takeaways include: growth rates have slowed considerably through 2023, companies have responded by cutting costs, and the Rule of 40 number has increased for most companies through 2023. The post Private B2B SaaS Company Growth and Profitability Update: Q3 2023 appeared first on SaaS Capital.

      • Exploring the Cost of Capital for SaaS Companies – Part III: Cost of Equity Simplified?

        In Parts I and II, we looked at public company data and private company valuation models (backed by data) in order to come up with some empirical guesses for the cost of equity capital for SaaS companies. In this part, we step back from the data for a moment in order to examine the theory. The result may surprise you. The post Exploring the Cost of Capital for SaaS Companies – Part III: Cost of Equity Simplified? appeared first on SaaS Capital.

      • Exploring the Cost of Capital for SaaS Companies – Part II: Closing the Public-Private Gap

        In Part I, we estimated the cost of equity for public SaaS companies at 14.9% as a long-term average. However, you can’t just use numbers from public companies and apply them, unadjusted, to private companies. Private companies tend to have lower valuations than their public counterparts due to less liquid markets for their shares. The post Exploring the Cost of Capital for SaaS Companies – Part II: Closing the Public-Private Gap appeared first on SaaS Capital.

      • What is the Average Deal Size for Private SaaS Companies in 2023?

        Due to their compliance reporting requirements, there is plenty of data available about public SaaS companies. However, due to the size and funding of those companies, their metrics are typically not a good benchmarking metric for smaller, private SaaS companies. In order to provide peer-based benchmarking, SaaS Capital conducts a survey of private, B2B SaaS company metrics in the first quarter of each year. This post summarizes benchmarking data around the topic of Annual Contract Value (ACV). The post What is the Average Deal Size for Private SaaS Companies in 2023? appeared first on SaaS Capital.

      • Exploring the Cost of Capital for SaaS Companies – Series Intro and Part I

        The results from 2022-2023 have “reset” SaaS valuations back to a level that essentially ignores the 2020 bubble. The return has been healthy since 2018, taken overall and spread over the five-year period, and we think it represents the increase in fundamental value of public SaaS companies in that time – primarily driven by the actual growth of revenues. Our conclusion is this: public comparables support a cost of equity of 14.9%, when applied to mature public companies of scale over $100 million. The post Exploring the Cost of Capital for SaaS Companies – Series Intro and Part I appeared first on SaaS Capital.

      • 2023 Growth Benchmarks for Private SaaS Companies

        The most important metric we track in the survey is revenue growth. This is because your company’s growth rate is the single largest determinant of your valuation multiple, and how you compare with companies of similar size and stage determines whether you might see a valuation premium (or discount) to the median valuation of your peers. The post 2023 Growth Benchmarks for Private SaaS Companies appeared first on SaaS Capital.

      • 2023 Revenue Per Employee Benchmarks for Private SaaS Companies

        A common metric by which SaaS companies track their performance is annual recurring revenue (ARR) per employee. This 2023 update explores the median ARR per employee broken down by company size and funding type, equity-backed or bootstrapped. The post 2023 Revenue Per Employee Benchmarks for Private SaaS Companies appeared first on SaaS Capital.

      • My Most Recent Appearance on 20VC with Harry Stebbings

        Just a quick post to highlight my third and most recent appearance on 20VC with the amazing Harry Stebbings (Spotify, YouTube). It is always, always a pleasure to speak with Harry. He’s such an effective interviewer that you quickly get … Continue reading → The post My Most Recent Appearance on 20VC with Harry Stebbings appeared first on Kellblog.

      • Join Me for a Chat with Nick Mehta: How To Prevent Your Customer Success Team from Getting the Axe

        Just a quick post to invite people to join a chat that I’m having with my old friend Nick Mehta from GainSight in just a few days — on Thursday, February 22nd at 1:00 PM Pacific time — entitled How … Continue reading → The post Join Me for a Chat with Nick Mehta: How To Prevent Your Customer Success Team from Getting the Axe appeared first on Kellblog.

      • Startup Century: A New Book on Technology Policy by Balderton’s James Wise

        Today is the US launch of Startup Century, a new (and debut) book by Balderton partner James Wise. The book’s subtitle provides a great clue to its content: why we’re all becoming entrepreneurs — and how to make it work for everyone. … Continue reading → The post Startup Century: A New Book on Technology Policy by Balderton’s James Wise appeared first on Kellblog.

      • A Discussion of My 2024 Predictions on the AI and The Future of Work Podcast

        Just a quick episode to highlight my recent appearance on Dan Turchin‘s AI and the Future Work podcast. In the episode, we discuss my 2024 predictions both in general and with an unsurprising spin towards AI and the future of work. I … Continue reading → The post A Discussion of My 2024 Predictions on the AI and The Future of Work Podcast appeared first on Kellblog.

      • Analyzing Core Messaging in the 2024 Election

        Once in a rare while, I address political issues in my blog. Why? Well, because when it comes to messaging and positioning, it’s the big leagues. Politics is Major League Baseball, consumer packaged goods (CPG) is AAA, and here in Silicon Valley we’re … Continue reading → The post Analyzing Core Messaging in the 2024 Election appeared first on Kellblog.

      • Unveiling the Art of SaaS Due Diligence

        In the intricate landscape of mergers and acquisitions, due diligence stands as the linchpin of informed decision-making. And when it comes to the realm of SaaS, the due diligence process requires an even more specialized lens to navigate the complexities of digital assets. Enter Mushfiq Sarker, the luminary founder and lead advisor at WebAcquisition, whose The post Unveiling the Art of SaaS Due Diligence appeared first on SaaS Mag.

      • SaaS Customer Personas: A Guide to Effective Targeting

        Software as a service solutions enable companies to quickly modify and adapt their strategies and have transformed the way businesses function. Yet, the SaaS market is highly diverse, as each SaaS product caters to unique customer needs, making it difficult to create a universal marketing strategy for every potential customer they could ever have. Hence, The post SaaS Customer Personas: A Guide to Effective Targeting appeared first on SaaS Mag.

      • Revenue’s More Important Than Ever. See Where to Find Five Times More on Your Platform.

        Venture capitalist Marc Andreessen famously said in 2011 “Software is Eating the World.” Today, Andreessen’s notorious blog post seems prescient. We’ve adopted software into our work and play so deeply that it’s both ubiquitous and invisible. More recently, Angela Strange, general partner at Andreessen Horowitz, announced every company will be a fintech company: “Nearly every The post Revenue’s More Important Than Ever. See Where to Find Five Times More on Your Platform. appeared first on SaaS Mag.

      • Revolutionizing CRM Implementation with Event-Driven Architecture

        In today’s rapidly evolving business landscape, the customer relationship management (CRM) field is undergoing a seismic shift. As companies strive to meet the ever-changing demands of their customers, CRM systems must adapt accordingly. According to a report by Statista, the global CRM software market was valued at $57 billion in 2020 and is projected to The post Revolutionizing CRM Implementation with Event-Driven Architecture appeared first on SaaS Mag.

      • More Than Just Fancy Footwork

        In the bustling world of SaaS, managers are more than just figureheads; they’re the pulse, the rhythm, and sometimes even the soul of their ventures. But what really makes a standout manager in this cutthroat digital jungle? You’d assume a SaaS manager should be all about the code and jargon, right? Think again. Sure, some The post More Than Just Fancy Footwork appeared first on SaaS Mag.

      • How to Use Business Playbooks to Scale Easily: Trent Dyrsmid of Flowster

        If you want to increase the efficiency of your workforce, you need to follow a set of systems and procedures—a playbook. Business playbooks allow you to delegate tasks, automate processes, and scale your operations.  Unfortunately, many businesses choose to operate without a playbook. Failing to provide staff with clear instructions gives them greater room for The post How to Use Business Playbooks to Scale Easily: Trent Dyrsmid of Flowster appeared first on SaaS Mag.

      • The SaaS Ecosystem: Understanding the Synergies in Collaborative Partnerships

        The integration capabilities of the SaaS business model offer the capability of increasing customer bases for many companies. By integrating better payment and communications solutions, SaaS vendors allow users to access information through a subscription-based service from almost any device. The vendor manages the entire platform, and since the subscription service is flexible to adapt The post The SaaS Ecosystem: Understanding the Synergies in Collaborative Partnerships appeared first on SaaS Mag.

      • How to Make Business Intelligence Your Competitive Advantage

        If you’re a SaaS provider, your end users are guaranteed to be great at three things: generating data, being curious about their data, and complaining loudly when they need help accessing their data. If up until now you’ve quelled the masses using a hodgepodge of spreadsheets, hard-coded reports, and duct tape, allow me to confirm The post How to Make Business Intelligence Your Competitive Advantage appeared first on SaaS Mag.

      • How to Build a Demand Generation Budget for SaaS

        The process of creating a demand generation budget that supports the company’s revenue goals is often a challenge for many SaaS founders. During the early stages of a startup, having enough leads is usually not an issue. The founder is taking all the sales calls and can leverage his/her network of connections, partners, and investors The post How to Build a Demand Generation Budget for SaaS appeared first on SaaS Mag.

      • Contract Management Software: Top 10 in 2024

        Handling contracts is crucial for businesses, but it can be complicated & time-consuming, leading to errors and missed opportunities. That’s where Contract Lifecycle Management (CLM) software comes in, simplifying the entire process. Contract management software is essential for modern businesses, making tasks like creating, storing, editing, and tracking contracts a breeze. These tools eliminate the The post Contract Management Software: Top 10 in 2024 appeared first on Volody New Test Blogs.

      • AI in Contract Drafting & Reviewing: Enhancing Contracts

        The legal industry has witnessed a significant transformation with the advent of Artificial Intelligence (AI) technology. AI is revolutionizing contract drafting, making it quicker, more accurate, and efficient than ever before. In this blog post, we will explore the concept of AI in legal documentation and how it is changing the future of contract generation. The post AI in Contract Drafting & Reviewing: Enhancing Contracts appeared first on Volody New Test Blogs.

      • Create contracts in CRM with CLM integration

        In the fast-paced world of sales, efficiency is key to closing deals swiftly and maintaining a competitive edge. Manual contract creation and management can be time-consuming, error-prone, and hinder the overall productivity of sales teams. To address these challenges, businesses are increasingly turning to Contract Lifecycle Management (CLM) solutions that seamlessly integrate with Customer Relationship The post Create contracts in CRM with CLM integration appeared first on Volody New Test Blogs.

      • How to use Excel spreadsheet for contract management

        Managing contracts requires constant attention to detail, organization, and accuracy. While there are various contract management software options available in the market, Spreadsheets are still widely used for contract management. In this article, we will explore how an Excel spreadsheet for contract management can be used to effectively manage agreements and provide you with some The post How to use Excel spreadsheet for contract management appeared first on Volody New Test Blogs.

      • How to ensure sustained sales and legal collaboration?

        In today’s increasingly competitive business landscape, sales-legal collaboration has emerged as a key differentiator that can drive revenue growth and enhance customer satisfaction. When the sales and legal departments work together, they can streamline the deal-making process, reduce contract risks, and build stronger client relationships. However, achieving effective collaboration is not easy. It requires a The post How to ensure sustained sales and legal collaboration? appeared first on Volody New Test Blogs.

      • Legal and Procurement: Strategies for Successful Collaboration

        Legal and procurement are two distinct fields that are integral to the smooth functioning of any organization. Legal refers to the practices and procedures that ensure compliance with laws and regulations. Procurement, on the other hand, deals with the acquisition of goods and services required by an organization to carry out its operations. While these The post Legal and Procurement: Strategies for Successful Collaboration appeared first on Volody New Test Blogs.

      • Want to digitize your physical contracts?

        Physical Legacy Contracts are a major issue for every enterprise around the globe. These physical documents are hard to keep track of and are spread across multiple repositories. Managing milestones, obligations & risks of all these contracts is a laborious manual task that can often lead to missed renewals or penalties. Digitize contracts for smooth The post Want to digitize your physical contracts? appeared first on Volody New Test Blogs.

      • Exploring Generative AI for Contract Management

        In today’s digital age, it is more important than ever to securely manage contracts. Generative AI is a powerful tool that can be utilized for contract management, but it is important to understand how to use it safely and effectively. In this blog post, we will explore the use of generative AI for contract management. The post Exploring Generative AI for Contract Management appeared first on Volody New Test Blogs.

      • Top Contract Management Tips for Legal Professionals

        Learn how to streamline your contract management Legal professionals have to manage multiple contracts at a time, making it a daunting task. A mistake made in contract management can lead to serious consequences and affect the organization’s reputation. Contract management is not just about managing a document; it is about ensuring that everything is compliant The post Top Contract Management Tips for Legal Professionals appeared first on Volody New Test Blogs.

      • How To Build A SaaS Go-To-Market Strategy

        This week, Peter sat down with TK Kader, a well-known face in the SaaS world. He’s the founder of Unstoppable and has 50K+ subscribers on his YouTube channel where he helps SaaS Founders build a scalable go-to-market strategy. In this interview he shares: Introduction [00:00:01.450] – Peter Here we are live. I’m talking today with The post How To Build A SaaS Go-To-Market Strategy appeared first on Useractive.

      • How To Design a SaaS Dashboard: 5 Essential Elements

        Do you think your SaaS dashboard design could use some improvement? Maybe your users have trouble finding important features or navigating easily. In this guide, our pro designer, Gabriel, dives into five crucial elements for creating an exceptional B2B SaaS dashboard. Here at UserActive, we have helped hundreds of SaaS companies to improve their UI/UX. The post How To Design a SaaS Dashboard: 5 Essential Elements appeared first on Useractive.

      • How This SaaS Founder Saved $200K On Development Costs

        How can you save hundreds of thousands of dollars as a SaaS Founder? Sidney Burks, Founder and CTO of Boundless Digital shares the approach he’s taken that has saved him an incredible amount in development costs. Check out our YouTube channel where we post weekly SaaS content & Founder Interviews! [00:00:29.000] – Peter Hi, Sydney, thank you The post How This SaaS Founder Saved $200K On Development Costs appeared first on Useractive.

      • How To Craft the Ultimate Investor Pitch in B2B SaaS

        This week, Peter talked to Ben Peleg, a Pitch Coach from Pitch That Startup, who helps tech founders secure seed funding through impactful narratives and stunning pitch decks. You won’t want to miss the four essentials Ben shares on how to craft the ultimate investor pitch! Expect to hear: Check out all our SaaS Founder The post How To Craft the Ultimate Investor Pitch in B2B SaaS appeared first on Useractive.

      • Is Your UI Out-Of-Date? | User Interface Design: Then & Now

        The SaaS industry is growing fast and user interface design plays a crucial role in acquiring more users and improving customer satisfaction. As a SaaS founder, it’s essential to keep your UI up-to-date to meet the ever-growing expectations of users. Join us as we dive into the evolution of user interfaces and discover the elements The post Is Your UI Out-Of-Date? | User Interface Design: Then & Now appeared first on Useractive.

      • How To Add AI Features To Your SaaS: 7 Must-Know Tools

        Are you a SaaS founder looking to boost your software’s user experience and gain a competitive edge in the market? AI tools could be your answer.  In this guide, we’ll explore seven AI tools that can supercharge your SaaS product’s user experience. Learn how Clearbit, MadKudu, H2O.ai, Synthesia.io, Chatfuel, Clarifai, and GPT-3 can transform your The post How To Add AI Features To Your SaaS: 7 Must-Know Tools appeared first on Useractive.

      • The Growth Journey To 1M ARR As A 20-Something SaaS Founder

        This week, we talked to Bart-Jan Leyts, the Founder of Otamiser. The 24-year-old shares the transformational journey after becoming a founder at just 21. Check out all our SaaS Founder Interviews here on our YouTube channel. Otamiser helps hotels to achieve top rankings on platforms like booking.com, Airbnb, and Expedia, unlocking higher booking potentials. Bart-Jan shares The post The Growth Journey To 1M ARR As A 20-Something SaaS Founder appeared first on Useractive.

      • When Is The Right Time To Add Gamification In SaaS?

        Gamification is everywhere in the software world, decorating user interfaces with shiny badges and fun elements to turn mundane tasks into engaging games. It’s no wonder, when you see these statistics: But is incorporating gamification always the right move for a SaaS product? In this blog, we’ll delve into gamification, examining when it’s helpful and The post When Is The Right Time To Add Gamification In SaaS? appeared first on Useractive.

      • Unlocking Growth: Leveraging Integrations to Acquire More SaaS Customers

        Acquiring customers in the competitive landscape of Software as a Service (SaaS) demands strategic thinking and innovative approaches. One such strategy that holds immense potential is leveraging integrations effectively. Integrations can bridge the gap between your software and the tools your customers already use, enhancing user experience and, in turn, driving growth. In this comprehensive The post Unlocking Growth: Leveraging Integrations to Acquire More SaaS Customers appeared first on Useractive.

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